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How does toshiba support stack up?

post #1 of 8
3/12/05 at 8:34pm
Thread Starter 
I've called toshiba about 4 times and my customer service support with them is great. I can understand them cause they are not outsourced or if they are at least they don't have bad accents like the HP folk! But their e-mail service is whack and not accurate. Last time I didn't get an e-mail until 2 days after the product had shipped! Those were my accessories...I called Toshiba yesterday and they confirmed that my laptop would be shipped that day but still no e-mail!
But whatever. I'm just saying how is toshiba compared to other services. I think gateway has the greatest customer service and support!

I give toshiba: 8.7/10!!!!
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post #2 of 8
3/13/05 at 12:42am
I'm glad you posted this, I think I want to buy a Tecra M3 but I was getting nervous about the kind of customer service and support that Tosbiba would provide if anything bad were to happen.
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post #3 of 8
3/13/05 at 6:11pm
I also had a good experience with their tech support my dvd burner kept giving me Power calibration errors so i called them and i was about 1 week after my warrenty expired and they sent me a perpaid box to ship it to them i was told 2 weeks it would take i sent it in on a monday 1 week later i had my computer back and everything paided by them so i would give it a 10/10
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post #4 of 8
3/13/05 at 7:17pm
Quote:
Originally Posted by mcyi
I've called toshiba about 4 times and my customer service support with them is great. I can understand them cause they are not outsourced or if they are at least they don't have bad accents like the HP folk! But their e-mail service is whack and not accurate. Last time I didn't get an e-mail until 2 days after the product had shipped! Those were my accessories...I called Toshiba yesterday and they confirmed that my laptop would be shipped that day but still no e-mail!
But whatever. I'm just saying how is toshiba compared to other services. I think gateway has the greatest customer service and support!

I give toshiba: 8.7/10!!!!
I'm right about there with you too. They're email updates are fairly atrocious. However, the one time I've had to exercise the warranty service it was quick and painless.
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post #5 of 8
3/14/05 at 4:31pm
Thread Starter 
Yeah I agree their service and tech support are great but wtf is up with their e-mail service?
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post #6 of 8
3/14/05 at 9:09pm
Maybe they improved over the last year, but when I had to send my P25 off to service Feb '04 it took them 1.5 months to get it back to me with the wrong hard drive. It then took another 2 weeks to get it back with the correct hard drive installed.

My problem... keyboard was sticking.

What they did... Replaced keyboard, CPU, motherboard & hard drive (giving me a 40Gb instead of the 60Gb). Also, the sound card has never worked right since it came back (no sound in the right channel and crackles at times), but with all the problems I had with the first attempts to get it going, the last thing I wanted to do was send it back to them. Good thing this thing is almost 2 years old so I can scrap it and buy me anything but another Toshiba.
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post #7 of 8
3/15/05 at 4:18pm
I´ve posted my service experience before. see http://notebookforums.com/showthread...037#post711037

I find them awesome!! But do pay attention and mak sure not to get one of the models that appears to have recurrent problems (like the sat A70 seems to have). Although they will (hopefully) eventually respond for these problems, if there are a lot of people sending in the same machie with the same problem, one can see how it could create a shortage of components requuired to fix said problem.
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post #8 of 8
3/15/05 at 9:53pm
Thread Starter 
Exactly gOOnter!
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