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Impressed by IBM's support

post #1 of 6
3/14/05 at 4:17am
Thread Starter 
I submitted a service request at 9:50pm on a Sunday evening on their web site about a broken key on a T42 notebook (most likely due to abuse by the person that was using the laptop -- not me -- rather than a defect ), flagged for response during business hours, and got a phone call 10 minutes later saying they would send out a new keyboard...
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post #2 of 6
3/15/05 at 5:20am
they are amazing i would always push for ibm in the corporate world. Or for a home user that needs as little downtime as possible - tho not for games. I would have bought a t43 if i could have decided to pay 2x as much for it as my sony.. i freaking LOVE thinkpads.
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post #3 of 6
3/15/05 at 1:41pm
IBM has the best support, every U.S. customer service phone call goes to Atlanta Ga, not outsourced to India or any other country. They usually ship parts overnight too. When you call IBM support most of the time your call is answered immediately, I've never waited more than 3 minutes for help or to just ask a question. The next best support to IBM's is Apple. My friend called Dell about a problem with his Inspiron 1100 laptop and had to wait about 3 hours to get his call answered by someone he couldn't even understand!
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post #4 of 6
3/19/05 at 11:10am
Quote:
Originally Posted by rocketman
IBM has the best support, every U.S. customer service phone call goes to Atlanta Ga, not outsourced to India or any other country. They usually ship parts overnight too. When you call IBM support most of the time your call is answered immediately, I've never waited more than 3 minutes for help or to just ask a question. The next best support to IBM's is Apple. My friend called Dell about a problem with his Inspiron 1100 laptop and had to wait about 3 hours to get his call answered by someone he couldn't even understand!
Tell you're friend not to buy the Yugo (Inspiron 1100) in their lineup of laptops and he might get better support. If he'd purchased a Lattitude, I think things would have been different.
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post #5 of 6
4/4/05 at 11:13am

I called IBM support about my T42 USB ports not working. Immediate response was send it back, we will fix it. Even sent a box overnight to ship it to Memphis. Excellent support even though I am without my laptop now.
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post #6 of 6
4/4/05 at 1:18pm
Quote:
Originally Posted by jjfcpa
Tell you're friend not to buy the Yugo (Inspiron 1100) in their lineup of laptops and he might get better support. If he'd purchased a Lattitude, I think things would have been different.
Shouldn't really matter what Dell he bought from
them, they all deserve the same level of support.
You get the same level of support from IBM if you buy a $4000 dollar laptop or a 600 refurb. EXCELLENT
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