NotebookForums.com › Forums › Notebook Manufacturers › Dell Forums › Dell Home (Inspiron, XPS, Studio) › 9300 came today with faulty screen
New Posts  All Forums:Forum Nav:

9300 came today with faulty screen

post #1 of 67
3/14/05 at 6:31pm
Thread Starter 
I was excited to get my 9300 (with WXGA+) until I noticed right away upon boot up that the bottom 1-2" is glowing. I've been trying to convince myself to live with it because returning crap is such a hassle, but I just can't.
Exactly how much light bleed or whatever you call it is acceptable? Is this type of defect common?
The matte type finish does make things look grainy. I like the resolution, but not the graininess. Maybe I'll return it for the glossy UXGA screen---if I can live with micro characters...
Reply
Reply
post #2 of 67
3/14/05 at 6:33pm
Wow, yours is the first report for the WXGA+. Can you determine who makes the LCD? Tell us the part number on your packing slip for the LCD, please.
Reply
Reply
post #3 of 67
3/14/05 at 6:36pm
What a bummer? Can you take a picture of it.
Reply
Reply
post #4 of 67
3/14/05 at 6:38pm
Thread Starter 
Update: I'm noticing more bleed along in 2 spots right below the top edge. They're both oval shaped, but not as bright as the bleed along the bottom. I have the "stars" screen saver on and it looks like crap.
How do I find out who makes the LCD?
Part number: W5411
Reply
Reply
post #5 of 67
3/14/05 at 6:41pm
W5411 is made by Samsung. Everybody (9200 owners) loves it, but there have been several reports of light leakage. Call Dell and ask them to send you a new one. Bummer.
Reply
Reply
post #6 of 67
3/14/05 at 6:46pm
If your not happy with the screen send it back. Yes, it is a hassle, but make sure your happy with your purchase. One thing good about Dell is there satisfaction guarantee.
Reply
Reply
post #7 of 67
3/14/05 at 6:50pm
Thats enough to ruin your day, if it was me I would send it back and order another one.
WHY have a testing stage if they can't notice this stuff before shipping?
Reply
Reply
post #8 of 67
3/14/05 at 6:54pm
How is the sound.........
how is the speed.......
how is the wireless card........name your card?
how is the weight........
how does the keyboard feel.......
how does the design look........
Reply
Reply
post #9 of 67
3/14/05 at 7:14pm
I suggest you send back the WHOLE THING, not just the screen. Look what HotStuff2 has been going through -- every replacement screen they have sent him has been a refurb.
Reply
Reply
post #10 of 67
3/14/05 at 7:19pm
9300 review

seems like even the wuxga may have the same issue if not less........
Reply
Reply
post #11 of 67
3/14/05 at 7:19pm
Quote:
Originally Posted by RabidWombat
I suggest you send back the WHOLE THING, not just the screen. Look what HotStuff2 has been going through -- every replacement screen they have sent him has been a refurb.
They can not show the screen as new if they do something to it like test it or any thing else. They must show it as a refurb even all they did was test it.

Pat
Reply
Reply
post #12 of 67
3/14/05 at 7:32pm
Quote:
Originally Posted by LUOLOGY1
9300 review

seems like even the wuxga may have the same issue if not less........
So what exactly is the sparkling thing everyone is talking about?
Reply
Reply
post #13 of 67
3/14/05 at 7:34pm
Wow, screen concerns with the 9200, and 9300.

The refurbished should be as good as the original, if not return until they get it right.
Reply
Reply
post #14 of 67
3/14/05 at 7:38pm
Despotes, I just wanna make sure that you are talking about the LCD display without Truelife. Cause I don't remember people having problems with that screen in the 9200. People complained alot about the upgraded display in the 9200, not the WXGA though.
Reply
Reply
post #15 of 67
3/14/05 at 8:21pm
And do you have to ship it back before they send a replacement unit?
Reply
Reply
post #16 of 67
3/14/05 at 8:25pm
Thread Starter 
I have the WXGA screen. It is very sharp, but the anti-gloss finish does have some sparkle effect/graininess to it though.
Reply
Reply
post #17 of 67
3/14/05 at 8:29pm
Quote:
Originally Posted by dellbert
W5411 is made by Samsung. Everybody (9200 owners) loves it, but there have been several reports of light leakage. Call Dell and ask them to send you a new one. Bummer.
I dunno if mine is the Samsung, but maybe it is, because it's fantastic. Clear, easy to read, from many angles, and it does well in sunlight.
Reply
Reply
post #18 of 67
3/14/05 at 8:30pm
Despotes, sorry to hear about that. Hope everything gets figured out soon and that it wouldn't change your mind about getting an i9300 because it is a very good computer. Keep us updated.
Reply
Reply
post #19 of 67
3/14/05 at 8:31pm
Quote:
Originally Posted by RabidWombat
I suggest you send back the WHOLE THING, not just the screen. Look what HotStuff2 has been going through -- every replacement screen they have sent him has been a refurb.
Ya, I agree. Get the job done and return it. With screen exchanges you might end up wishing you could return it, but then you might be outside 30 days. That would really suck. I guess if you have complete care, you could run over it.
Reply
Reply
post #20 of 67
3/14/05 at 8:34pm
*gulp* Now, I'm nervous.
Send it back and make them hook you up with some freebies for the hassle...
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home
NotebookForums.com › Forums › Notebook Manufacturers › Dell Forums › Dell Home (Inspiron, XPS, Studio) › 9300 came today with faulty screen