-This is all my fault. I emailed the tech division of Dell and told them if they waxed all their screens, it would clear up the sparklies.
Dell is like the WalMart of computer companies. You all know
that. They're gonna try to save money any way they can so they can pass the savings on to the consumer...-Or at least maintain the appearance
of doing so.
The first clue to make you go "Hmmm
" when concidering a Dell is the fact that they use components from many different manufacturers to make the same models.
This isn't to excuse Dell from trying to unload their stacks of crappy screens, it's an explaination. Maybe they have a contract with Phillips/Magnavox for a certain number of screens and might've had all they could do to rewrite it requesting Phillips "do something" about their sparkly screens.
Like wax 'em. Or put a layer of light diffusing Mylar over them. Whatever.
Thing is, the people that are trying to accomidate you by giving you the opportunity to replace the machine for one with a better screen are NOT
the ones making such decisions.
The people responsible for presenting you with a poor product don't give a rat's ass about you bitching. But they sure will care when they see the numbers of returns and profits lost to having to honor their return policy.
That's the ONLY thing they're gonna respond to.
Dell tried to make an affordable Walmart multimedia widescreen novice-gamer notebook, and did really well. But the MOST important part, the screen
, sucks. Like Dellbert said, they seem to think we're all stupid.
Help to change this, and let them know you're all too smart for these tactics. Hit the Dell forum with the complaints, but if you behave angrily, you won't come off as intelligent.
I don't know jack about computers. But someone who does, (and who doesn't have a vain in his temple ready to pop
), should write to the review sites, Tom's Hardware, etc, and explain what's going on.
It really is a corporate snow-job.
Let Dell know that product consistancy
goes hand in hand with product quality
I imagining a "notebook branch" of corporate heads gathered around a table of components, all having coffee and danish, enjoying "casual Friday", and all looking like the guy religated to the basement in the flick Office Space
"Yeah, that screen looks really good. Much better, much better, mmm-hmm."
Another is comparing keyboards made by two differnet manufacturers in different countries, tapping with his stubby fingers and not feeling any difference at all.
-Clearly the end consumers do
see a difference. But remember, this forum offers the unique opportunity of comparison between the same models using different components. So you guys ARE
Dell's quality control for future products, but only if you leave them feedback.