Long time reader, first time poster.
I just want to let everyone know that after today Dell will probably be my sole supplier for PC's in the future. I had ordered an Inspiron 9300 the first day they announced it and, like everybody else who ordered here, impatiently checked my order status every day until I got a tracking number, and then imaptiently checked UPS every day until the machine was supposed to arrive. The problem is UPS said it was delivered yesterday but I didn't have a box in my hands. After much talking to UPS it looks like the box was signed for (BS!), so according to UPS it was in my possession. Yet I had nothing, so I call Dell and ask them what to do (UPS stated only Dell could report the package as stolen) and they took care of it. I have a new 9300 with the specs I want on the way at no cost to me. No fuss, they took care of me right away. I have to wait 7-10 business days for my new laptop, but I guess if I waited this long I can wait even longer. Anywho, my point was to put some good vibes out there for Dell, most people have no problem b*tching when something goes wrong but has a hard time remembering to say thanks when things go right. So for those that read this in the future, Dell isn't as bad as you read in other places and you might be pleasantly surprised.
I just want to let everyone know that after today Dell will probably be my sole supplier for PC's in the future. I had ordered an Inspiron 9300 the first day they announced it and, like everybody else who ordered here, impatiently checked my order status every day until I got a tracking number, and then imaptiently checked UPS every day until the machine was supposed to arrive. The problem is UPS said it was delivered yesterday but I didn't have a box in my hands. After much talking to UPS it looks like the box was signed for (BS!), so according to UPS it was in my possession. Yet I had nothing, so I call Dell and ask them what to do (UPS stated only Dell could report the package as stolen) and they took care of it. I have a new 9300 with the specs I want on the way at no cost to me. No fuss, they took care of me right away. I have to wait 7-10 business days for my new laptop, but I guess if I waited this long I can wait even longer. Anywho, my point was to put some good vibes out there for Dell, most people have no problem b*tching when something goes wrong but has a hard time remembering to say thanks when things go right. So for those that read this in the future, Dell isn't as bad as you read in other places and you might be pleasantly surprised.
