The problem with the 9860 is the battery life. An hour at best, and if you try to play a dvd, after 20 min. it begins to get choppy video, its really not a machine for business, unless you leave it home. Also, you need a screw driver to change the battery. Im not bashing the machine, its a very powerful system and at one time even I considered purchasing it. But the battery was the main reason for not going with the 9860. But Sager is one of the better companies to do business with and if you have problems, they will take care of it.