Originally Posted by LUOLOGY1
Would they do that??? or they have too???
I have no idea. My expectation, is that a large proportion of people are going to return their screen because it is sparkly and they don't like that. Dell, of course doesn't want that. At first they will do the usual, offer to repair it, or offer to give you $100 not to return it. But when they go to repair it, they will say there's nothing wrong with it. So then you will return it. It will take a while, I'm not sure how long, but eventually they will decide to let you change out the screen for an acceptable one because it's better for them. But this won't happen at first. The Dell is like a machine, it's not a person you can reason with like another person. The people you talk to can only work with the standards given. New standards or deviations from the standard can only be created by people higher up than you or I will get to talk to. And it takes time, repeated losses, before the higher-ups will act. They may act quicker since they have some experience from the 9200. They may act quicker once this gets out to the various technology news outlets as it most certainly will.
I've got in house repair warranty, so if I complain of the screen they will send someone out. If you have mail in, you'll have to mail it in. Either way, when a tech first looks at it, he will say there is nothing wrong with it. That might be a good time to hand it to him and say, "Well I'm returning it then, because I'm not totally satisfied with it."