I find that most of the posts regarding tech support and warranty service from any company usually end up being the horror stories that people have run into, so I thought I would post my recent positive experience, in case anyone is considering purchasing an Acer.
I bought my Ferrari 3400 in November, from a Canadian internet reseller (bytewize.ca) as I live in Canada, and since day 1 I was having some troubles with the video on it. The screen would sometimes go all fuzzy and resetting it wouldn't even fix it.
Well a couple weeks ago the video card just up and died.
I called Acer, after 1/2 an hour on hold, I got through, explained the problem, they emailed me a shipping label and instructions on how to package it up. The next day Purolator stopped by and picked up the package. 2 days later I received an email from Acer stating that they had received my lappy. 6 days after that I received another email stating that the laptop was on its way back. 2 days following that it's back in my possession and works like a charm
Shipping times may be longer in other countries, but I would say its not a bad turn-around when shipping is involved.
I bought my Ferrari 3400 in November, from a Canadian internet reseller (bytewize.ca) as I live in Canada, and since day 1 I was having some troubles with the video on it. The screen would sometimes go all fuzzy and resetting it wouldn't even fix it.
Well a couple weeks ago the video card just up and died.
I called Acer, after 1/2 an hour on hold, I got through, explained the problem, they emailed me a shipping label and instructions on how to package it up. The next day Purolator stopped by and picked up the package. 2 days later I received an email from Acer stating that they had received my lappy. 6 days after that I received another email stating that the laptop was on its way back. 2 days following that it's back in my possession and works like a charm
Shipping times may be longer in other countries, but I would say its not a bad turn-around when shipping is involved.
