BIOS Password Removal and Other IssuesHi, I need to talk at length about this issue regarding the passwords in the BIOS.
For about a month it said my hard drive was disabled and that was the only way it would boot normally. I had to go into the BIOS and highlight the drive size and that would take me to the next screen. There after being there I would not save anything but I would turn the system off. After doing that my system would boot normally.
If I let it restart on its own it would say boot statistics and then it would say on another dark black screen operating system not found. I could not use my windows recovery CD or my System Restore CDs one day.
What happened is my machine suddenly shut off when I was working on DSL and said I recovered from a serious error. What happened next is Microsoft said to go to the Hewlett Packard website where I downloaded a new BIOS which happened to be Phoenix Technologies. When I tried to install it , it said I had to enable the hard drive which I did because otherwise it would not work. I was a little bit amazed that it worked with the hard drive enabled but the BIOS attempt must have done it. To make a long story short I followed Hewlett Packards instructions about installation of the BIOS. When it was installing it went through Block 1, Block 2, ..., Block 9 and then the notebook shut off as it did and came back on. When it did ,it asked for the password which I had but the new installation changed it. Now the next paragraph I am going to explain about the BIOS password possibilities in my system.
The BIOS possibilities are Administrator, User, Boot, and Hard Drive Lock. Now what happened to me is not only changed my administrator password that I knew but after a 3 hour stint on the phone with Hewlett Packard something else went wrong.
OK, you call a special number for them. They are called the Password Removal Team. Their phone number is for anyones' benefit is 970-278-8800.
They told me to clear the password by hitting F2 key four times and then after that this hash code came up and they asked what it was. They gave me this letter sequence to put in which was xapitbv. After I did that I thought everything was going to work out but instead it ended up locking up my hard drive. They told me to call technical support for which I got someone in Bangalore India and they told me to put in my recovery windows CD and after Quick Restore which neither worked as I knew. You wouldn't believe but they told me to call Radio Shack to fix the hard drive lock problem.
Well, I bought a very long warranty on my system and they said my hard drive failed since it was disabled. Given the locking up they told me it was designating to me that it had failed early on before all that other stuff happened. Well, I called Hewlett Packard and they told me my data was toast but I got conflictive statements regarding that.
Now one more anomaly about the BIOS and I am wondering if anybody else experienced this. Inside my BIOS when I got my notebook back there was no system date and system time showing. I tried talking to Phoenix Technologies but they said Hewlett Packard sets up the specifications of the BIOS behavior. Well, I talked to a lot of people afterwards who knew about computers and they said that this is highly unusual what has happened with the BIOS in my notebook. As I type now, there is no System date and System time in the BIOS.
So that is basically what is going on with my notebook system. It is a wonderful model number as it is the highest in the series and had many enhancements provided as it was put together. The model number is ze4365us.
Thank you for listening and let me know what you think about this odd situation. One thing I did fortunately is save all my data that was crucial.
As they used system restore when it came back. [font=Microsoft Sans Serif]