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My 1st Time Ordering an Alien.....

post #1 of 27
3/17/05 at 7:30am
Thread Starter 
SYSTEM: I needed a new pc & it had to be equipped with some nice components for gaming, but my current setup does not allow for that much room. So I need a laptop, but which one? Browsed around Dell's site, Voodoo, etc... picked up one of my Maximum PC mags & saw those Alien eyes looking at me, went to the site and lo & behold a "mobile desktop" Always wanted one of those, with them Alien eyes onto ordering online.....

Basic System Specs:
Area-51m 7700 Case with 17" WideSXGA+ 1680 x 1050 LCD Display with Built-in Camera - Xeno Grey
Processor: Intel® Pentium® 4 Processor 560J w/ HT Technology 3.6GHz 1MB Cache
Motherboard: Intel® 915P Chipset Supporting PCI-Express
Memory: 2GB Dual Channel DDR2 SO-DIMM at 533MHz - 2 x 1024MB
Video Card: Area-51m 7700 NVIDIA GeForce™ 6800 Go with 256MB of DDR3 memory
Sound Card: Creative Sound Blaster® Audigy 2 ZS PCMCIA - OEM
Hard Drive: Dual Drive Configuration - Non RAID 120GB (60GB x 2) 7200 RPM ATA100 - Hitachi
Optical Drive One: 8X Dual Layer DVD+/-RW / 24X CD-RW Combo w/Software
Floppy Drive: USB Floppy Drive
Ethernet NIC: Integrated 10/1000Mb Gigabit Ethernet NIC
Wireless Network: Internal Wireless 802.11a/b/g miniPCI Card
Modem: 56K Modem with V.92 Technology
Mobile Transport : Alienware® Premium Backpack XL
Additional Battery: Area-51m 7700 Primary Lithium-Ion Smart Battery Pack
Additional AC Adapter: Area-51m 7700 180 Watt Auto-switch AC Adapter
External Storage: IOGear® 80GB 2.5" Combo ION™ Drive
Optional Display: No Monitor
Game Controllers: Logitech® Freedom 2.4 Cordless Joystick
Free Alienware T-Shirt: Free Alienware® T-Shirt - Black
Desktop Enhancements: Exclusive AlienGUIse Theme Manager
Free Alienware Mousepad: Free Alienware® Mousepad


ORDERING: Ordered online with Mastercard late Friday nite. For some reason it took me awhile to pull the trigger. Date Ordered: 2/18/2005

PHASES: Date Ordered: 2/18/2005
Phase 2: 2/21/05
Phase 3: 2/28/05
made some changes to case/hard drive around 2/24, spoke to sales, they were cool.
Phase 4: no email
Phase 5: no email
Phase 6: no email
Phase 7: no email
Phase 8: no email

3/11/05 rolls around and still phase 3, from reading prior posts, figured I'd call & see. spoke to a rep and was informed that on 3/7/05 I hit phase 9 and that my system should ship out early next week 3/14-3/18. no big deal to me, I got patience. (that's waht 9 years in a vietnamese prison camp will do to a man.)

Phase 9: 3/16/05 so I hit phase 9? interesting..... either the rep I spoke to was misinformed or the email phase status to customer is lagging way behind. Either way, it's all good. I'm in no rush. Pics soon to follow...........
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post #2 of 27
3/17/05 at 8:34am
Nice........very nice

I wish I had one of those coming to my house. 17" (hi resolution) for DVD movies, hi perf P4, hi perf video for gaming, hi speed drives, nice sound system.

Really a killer rig
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post #3 of 27
3/17/05 at 10:13am
It took a week to go from phase 2 to phase 3? Im still stuck on phase two myself. So maybe im not a special case i hope.
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post #4 of 27
3/17/05 at 3:54pm
congrats on your new lappy, welcome to the forums and to the phase game family
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post #5 of 27
3/17/05 at 7:32pm
Thread Starter 

Phase 9 then there will be a slight delay ....

Thanks for the warm welcome. I can see why alot of people need the support of fellow AW owners during the phase game, for example:

There will be a slight delay in your Alienware order, because the part(s) listed
below are temporarily backordered. We apologize for any inconvenience this may cause, and assure you that we are doing everything in our power to expedite the process.

1- AREA-51M 7700 D900T NVIDIA DDR3 6800FXGO WITH 256MB MODULE .. Expected Date:
3/20/2005


If you have any questions regarding your order, please do not hesitate to
contact our sales department by replying to this e-mail.

Thank you for choosing Alienware.

Well let's see how long I stay in Phase 9 after the NVIDIA rolls around on 3/20. Like my email stated, "Perfection takes time!"
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post #6 of 27
3/17/05 at 7:52pm
Congrats I have one too....the waiting is tough but you are NOT ALONE!

2 months of everyday use and going strong
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post #7 of 27
3/18/05 at 2:50pm
Let me tell my phase story for another purchase:

November 1979, Chevrolet dealer Rochester, NY. I'm wanting the new 1980 Corvette very badly. See link for a pic of same model:

http://images.google.com/imgres?imgu...lr%3D%26sa%3DN

I place my order selecting the optional L-82 engine package (35 extra HP). The waiting begins, GM runs the complete "run" of L-82's the same week in May of 1980 6 MONTHS OF WAITING
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post #8 of 27
3/18/05 at 4:44pm
Quote:
Originally Posted by Salnalgas
3/11/05 rolls around and still phase 3, from reading prior posts, figured I'd call & see. spoke to a rep and was informed that on 3/7/05 I hit phase 9 and that my system should ship out early next week 3/14-3/18. no big deal to me, I got patience. (that's waht 9 years in a vietnamese prison camp will do to a man.)

Phase 9: 3/16/05 so I hit phase 9? interesting..... either the rep I spoke to was misinformed or the email phase status to customer is lagging way behind. Either way, it's all good. I'm in no rush. Pics soon to follow...........
You think that's bad man? My expected system shipping date was 3/17...yesterday. CS reps told man 8 days ago that my system had a chance to ship last Friday, and if not, by this last Monday or Tuesday "for sure". They told me during that phone call that I was already at Phase 9.

Well, Monday rolls around and still sitting at Phase 3, so I give them a call. I was then told that I was only on Phase 8, and I got into it with the guy who told me that I had been "misinformed" previously. I told him that as long as it shipped out by 3/17, I would be ok with the lies I had been told.

Fast forward to Wednesday when I hit Phase 12. I figured there would be no way that they wouldn't make the shipping date of the next day from there. WRONG! Not only is it still not shipped, but I'm back at Phase 9 again! I made an angry call this morning and was told it would likely ship today. When I asked what the cause was, I was told that someone had dropped the damn thing.

After that, I took the CS reps advice and fired off a not so nice letter to feedback@alienware.com. I am absolutely irate at the moment at this level of incompetency on Alienware's part. I told them that if they don't get the damn thing out today, to cancel my order. For those of you who have built systems in the past, I think we all know that it shouldn't take them more than a few days to get through all these "phases". Basically, they just sit on your money because "perfection takes time", which translates to "because we can" while they wait for price drops from their suppliers. What a bunch of BS. There's a high level of inefficiency going on over there, and it's time that everyone stopped putting up with it. I'm just afraid that my system's going to get to me DOA like Yang's.
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post #9 of 27
3/18/05 at 4:45pm
I've been waiting for my waterblock from australia since Nov. =P and it won't be done for probably another month =(

btw those vette's are sweet, an old family friend had the old 68 i think sting ray
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post #10 of 27
3/18/05 at 7:16pm
Thread Starter 
Sorry to hear they dropped your alien. Compared to what your going through, as well as Yang's whole ordeal. I have had it easy. I'm not calling them up to check on the progress anymore because I don't want to pressure them into rushing into finishing my 7700. Don't wanna piss off or stress anyone who's building my pc. I figure my 7700 should be here within 2 more weeks.

that's a damn sweet vette with the extra 35 ponies. Bet that thing purred.
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post #11 of 27
3/18/05 at 9:21pm
Yang, late 60's thru early 80's were really curvy with a coke bottle waist. Kinda like driving a fine looking woman I had a '79 also.
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post #12 of 27
3/19/05 at 1:29am
I remember a guy who waited well over 100 days for his alienware.
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post #13 of 27
3/19/05 at 1:38am
Congrats on the new baby. It's worth the wait!
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post #14 of 27
3/19/05 at 8:03am
welcome to the alienware family....it's a long wait and without these forums i would've driven myself(and everyone who i could tell about my pc) insane...but upon arrival you know the worrying, wait and money was worth it and more.
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post #15 of 27
3/19/05 at 12:58pm
Welcome to the petting zoo Sal!!
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post #16 of 27
3/19/05 at 1:44pm
Welcome Sal! My 7700 is on its way and should arrive on Tuesday - I'm not as calm as you - I hope the FedEx guy doesn't get the wrong idea when I attack him at the door!
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post #17 of 27
3/19/05 at 3:17pm
haha, no worries, most of us were literally waiting by the door and looking at the window every 10 min. to watch for the fed ex truck haha
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post #18 of 27
3/19/05 at 10:25pm
Haha yea ill probably be doing that, i got word that my comp is in phase 9 and that i should get it a week to a week and a half, cant wait!
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post #19 of 27
3/22/05 at 11:14pm
Thread Starter 
Let me just say now that I love you all................

Your order is currently in phase 13 (Production: Shipping)



Your system is being carefully packed for shipping.
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post #20 of 27
3/22/05 at 11:24pm
Thread Starter 

Finally......

PHASES: Date Ordered: 2/18/2005
Phase 2: 2/21/05
Phase 3: 2/28/05
Phase 4: no email
Phase 5: no email
Phase 6: no email
Phase 7: no email
Phase 8: no email
Phase 9: 3/16/05
Phase 10: no email
Phase 11: no email
Phase 12: no email
Phase 13: 3/22/05
Phase 14: 3/22/05
Estimated delivery date: Mar 26, 2005

Area-51m 7700 Case with 17" WideSXGA+ 1680 x 1050 LCD Display with Built-in Camera - Xeno Grey
Processor: Intel® Pentium® 4 Processor 560J w/ HT Technology 3.6GHz 1MB Cache
Motherboard: Intel® 915P Chipset Supporting PCI-Express
Memory: 2GB Dual Channel DDR2 SO-DIMM at 533MHz - 2 x 1024MB
Video Card: Area-51m 7700 NVIDIA GeForce™ 6800 Go with 256MB of DDR3 memory
Sound Card: Creative Sound Blaster® Audigy 2 ZS PCMCIA - OEM
Hard Drive: Dual Drive Configuration - Non RAID 120GB (60GB x 2) 7200 RPM ATA100 - Hitachi
Optical Drive One: 8X Dual Layer DVD+/-RW / 24X CD-RW Combo w/Software
Floppy Drive: USB Floppy Drive
Ethernet NIC: Integrated 10/1000Mb Gigabit Ethernet NIC
Wireless Network: Internal Wireless 802.11a/b/g miniPCI Card
Modem: 56K Modem with V.92 Technology
Mobile Transport : Alienware® Premium Backpack XL

Big daddy is on his way.....
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