Originally Posted by twfa
Q: "Can I specify on my order that I want a given brand?"
A. "No. You will have to take what you get and then complain if you are not happy with it"
This is all part of dell's business model of cranking out thousands of PCs.
Here is what I have gathered in the past few months. Its impressive to me and is the reason that dell is the #1 PC manufacture in the world.
Dell's Plant in Texas makes 23,000 PCs per DAY. Thats huge. They keep only 4 days worth of inventory on hand. I assme the Plant in Malaysia where notebooks are made works very simmilar.
Once in production in the Kitting phase a group of people stand in a room and pull parts from inventory and put in a bin. They probably only have one type of each part number on hand to be put in the bin. If they had to choose a speciic part it would slow this process and therefore decrease the effecinecy of the Henry Ford to teh Extreme Assembly line process they have going.
Once all your parts are in a bin, your bin moves to another room where it waits in line for a team to grab it and assemble it. Thats the build phase.
Once built it goes back in teh bin and moves down teh conveyer belt to anotehr room where it is tested. If it passes It goes to teh boxing room. If it fails it goes back to the kitting conveyer if missing parts/broken parts or build if something needs to be put together.
If dell wanted to give people the ability to choose parts they would have to stock alot more inventory on hand and and more steps for people to check.
Its much more cost efficient(saves you money too) for them to have a separate department to deal with the return and fix it then or send a tech out. So by all means, if you are not happy with your notebook, do call up and voice your concern. They are used to this process as it is part of their core daily business.