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Laptop does not detect DVD drive

post #1 of 3
3/19/05 at 5:30pm
Thread Starter 
My Sager keeps randomly failing to detect my Toshiba DVD writer. I thougt it was a fluke at first, but it has happened at least 15 times. Here is what normally happens:

1. Windows boots normally and I am able to use the dvd drive. Sometimes, when I switch out CD's or DVD's within Windows, the entire drive disappears from the "My Computer" list, and I am unable to access it again or make it reappear.

2. I reboot my computer, and the bios detects sometimes.

3. Within Windows, I go to the control panel to "install new hardware", find the Toshiba drive on the list, double-click it, and it works fine. Many times it is not on the list (I'm guessing because it was not detected in the bios), and I have to restart again.

4. Repeat step 3 until the drive magically reappears again.

The only problem is that now it is not reappearing at all. I changed my boot order to CD first and inserted a bootable XP CD, but it didn't even detect it. It booted straight into Windows off of the HD. Does this mean that the drive is defective or that there is a bad connection within the laptop? Has anyone else had similar issues with their Sager?

Any suggestions are greatly appreciated!
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post #2 of 3
3/19/05 at 6:06pm
have u tryed to reseed the drive?... you have to take off the HDD panel and unscrew the dvd drive pull it out and put it back in if that doesnt work could be a faulty drive if you know someone who can take there laptop drives out try using theres and see what happens
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post #3 of 3
3/20/05 at 12:14am
i had this EXACT problem with my EX7. I had 2 toshiba drives (1 DVDRW and other Combo) and it was doing this. I also had a dead pixel, so I skipped the troubleshooting and sent it right back to them. I'm getting it back on Tuesday.
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