I along with my family have been lucky with Toshibas. We have now had 5 (I think) Toshibas, and only a few minor problems. There were 2 older (2001-2002) Toshiba's which worked flawlessly until they began slowing down because Toshiba put bad ram in them, but Toshiba sent us two new sticks and 64mb usb flash drives. Then, we got another one which worked flawlessly, which we recently sold. About two weeks ago, there was a good price on 2 new Toshibas, so we bought those from CompUSA. We purchased the CompUSA warrantee with the understanding that they would do all service on-site at the store, but no, we spent $100 extra dollars to get the same warrantee that we could have gotten from Toshiba. The first laptop would not allow any updates for any programs, which we brought to CompUSA, and they did fix that on-site, but it took a week because they lost the notebook and had no proof of us turning it in until we brought up the 'reciept.' Then, the second one we sent to my sister, and she got it and it worked for a week, but then she pressed the funtion (fn) button and F5, turning off the screen. She brought it to a CompUSA near her, and they turned it on, didn't even try tro fix it, and without her knowing charged $100 to back up 1 weeks worth of data and $50 to ship it to Toshiba to have it fixed. My sister, upon finding out they wanted $100 for backup plus $50 shipping, took the computer back from them and gave it to her boyfriends dad, who fixed it immediatley. Really, I must say that my grudge here is against CompUSA.
Also, I dislike dell because my $2100 computer (one of the first P4's with, and with RDRAM) died after 1.5 years, and they said it was out of warrantee, even though I had proof of purchasing a 3 year all-inclusive warrantee. They said it was my fault for them giving me a faulty motherboard, because I knew I was buying new technology, and refused to do anything to fix it.