New Posts  All Forums:Forum Nav:

i9300 return help!

post #1 of 10
3/20/05 at 12:07pm
Thread Starter 
Hi Guys.

I looking for some advice on returning an i9300. Tomorrow i'm going to call Dell about my sparkle, on the i9300. If they won't assure me i can get a proper replacement. I'll probably ask for a refund, to maybe order a M70. If i can get some confirmation, that the 1680x1050 display hasn't got that sparkle...

What i wanted to know. With me living in Rep. of Ireland, is how long is the no qibble return policy. I checked the doc's, invoice and small print on all papers. It looked like i have 7 working days ? Is that right ? I heard a lot of people here saying 21days ? If it is only 7 working days, i have to get it back to them by this Tuesday, thank God for st Patrick's day, eh...

Any advice would be great. Thanks...
Reply
Reply
post #2 of 10
3/20/05 at 12:28pm
I know the US has a 21 day policy. Not sure otherwise.
Reply
Reply
post #3 of 10
3/20/05 at 12:30pm
Pick up the phone and call them.
Reply
Reply
post #4 of 10
3/20/05 at 12:46pm
Thread Starter 
Is it best to speak to the rep who sold me the machine. Or someone else, like who would be the one who authorizes the return...?

Thanks
Reply
Reply
post #5 of 10
3/20/05 at 2:00pm
Thread Starter 
I just noticed on alienware's irish site it states 14days if not satisfied. So i assume dell, would be the same...?
Reply
Reply
post #6 of 10
3/20/05 at 2:16pm
Look...some options are:

Talk to Tech Support if you want a part replaced.
or
Talk to Customer Support if you want a Return or Exchange the 9300.
oh, fyi they will only be involved for 21 days, there after you'll have to refer to Tech Support

U.N.inspector
Reply
Reply
post #7 of 10
3/20/05 at 2:56pm
Thread Starter 
Ok thanks U.N. Inspector. I didn't want to contact the wrong person. Thanks..
Reply
Reply
post #8 of 10
3/20/05 at 4:30pm
Quote:
Originally Posted by PorkyPig
I just noticed on alienware's irish site it states 14days if not satisfied. So i assume dell, would be the same...?
Dell has a 21 Day total satisfaction guarantee in the US, 30 days if you live in Canada
Reply
Reply
post #9 of 10
3/20/05 at 5:12pm
Thread Starter 
Thanks MichaelX30. So, a week should be fine for a return ? I think i will swap it for a M70 with 1680x1050 screen. Should be easier on the peepers, eh...!
Reply
Reply
post #10 of 10
3/21/05 at 1:23am
OK, if Dell will make a replacement, the 21 days policy starts from the original invoice/ship day or the replacement.
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home