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New m6811...problems? - Page 2

post #21 of 34
You don't want to open "bios.wph". You need to type <drive letter>:\phlash <name of BIOS file>. I think you can actually just open the phlash program (phlash16 or phlash1614) and go through the on-screen instructions. The version I have is the phlash1614 from the"BIOSMAN" website linked above. I.E., tyoe phlash16.exe at the command prompt in whatever directory you have the file. Follow the prompts and have at it.
post #22 of 34
Thread Starter 
I tried something and got some result. I upgraded the OS tp winXP Pro and it worked. I was able to run winXP Pro. I then loaded and setup winPhlash. Then I upgraded the bios.
Partial success. My lan is not working. The network adapter it seems is only able to send out packets but not receive any.
I cannot ping another machine and neither can they ping me. I have tested the network cable on another machine and it tested OK
The Net adapter has been assigned a IP address by the DHCP server on the network. I have used both the drivers on the restore CD and newer ones down loaded from VIA and the problem continues.
Please note that this is in winXP Pro.
I will now try to restore the unit with the restore CD and see what happens in winXP Home.
post #23 of 34
If the net adapter is being assigned an IP, then it is getting packets.
post #24 of 34
I heard of rumors that by flashing the bios, gives the network card a new MAC address. Could this cause the problems?
post #25 of 34
I don't think so, that would just cause the machine to have a new MAC address. Wouldn't do somethnig like this, unless there happened to be another machine on the network with the same MAC address.
post #26 of 34
Thread Starter 
I loaded winXP home from the restore CD. The LAN problem is still there otherwise it seems to be OK so far.
The ip address did not change after flashing even after changing the OS. I think this is because this is assigned by the DHCP server.
The MAC address of the net. adapter will not change because this is fixed in hardware by the hardware manufacturer and is unique.
There might really be a hardware problem since there is no link activity light at the RJ45 jack when you plug in a lan cable. Could you all check that you have on that small led by the lan port (rj45 jack) whenever you plug in a cable connected to a network?. I think it should be flashing when data is being transmitted.
I am begining to accept that I have to send it in for repairs and be without it for a while.
post #27 of 34
Thread Starter 
There is some progress. I can now ping it and it returns all packets (100% success).
I still cannot get it to ping another machine.
post #28 of 34
I don't have my 6811 anymore, I got it traded for a 7422, but I don't recall there ever being a LAN LED on the 6811 and I don't see one on this model either. I didn't explicitly look for it on the 6811 so I might just be talking out my tail here too.

If the XP firewall is turned on, it blocks ICMP traffic by default. Reconfigure or temporarily disable the firewall on both source and destination computers before you try pinging.

Here is the process I use to troubleshoot TCP/IP issues, ignore anything that doesn't apply to you, I'm putting in all steps in case someone else wants to use this as a template:
1. Ping 127.0.0.1. This should work with or without a network cable. Successful results tell you that TCP/IP is properly installed and the local firewall is not blocking ICMP traffic.
2. Run IPCONFIG /ALL. Note your own IP address. If it is 169.254.xxx.xxx then you are configured to obtain an IP automatically but unable to contact a DHCP server. Otherwise, note the address of the DHCP server, the default gateway, and at least one DNS server. It is a good idea at this point to first run IPCONFIG /RELEASE, then IPCONFIG /RENEW. If you don't, then most of the rest of these steps could be misleading. A failed /RENEW could indicate that you have no network connectivity at all.
3. Ping your own IP address, even if it is in the 169.254.xxx.xxx range. This requires a network cable to be attached from this device to another. If this ping is successful, then your network cable and card are at least mostly good, and you can communicate on a network. If this does not work, then either your card, your cable, or the device you are attached to is bad. Try another port on the switch/hub you are attached to, then try another cable. If you are still unsuccessful, it is either the switch/hub or your network card.
4. Ping the default gateway. If you have gotten this far and are still unsuccessful, the problem is beyond this machine.
5. Ping the DNS server(s). If this is unsuccessful, it may just mean the DNS server(s) don't accept ICMP traffic, or they are down. You will be unable to resolve host names to IPs, but standard IP traffic will work.
post #29 of 34
Thread Starter 
Gentlemen, I got it. How did I do it? I can't say. I can't identify anything specific that I did.
I decided to test the wireless on my friend's network. That worked well, so I also tried the wired port and surprisingly it worked OK.
I reconnected to my network and it did not work. I just left it (powered off) went to bed. This morning I woke up and tried it and it was working.
I am so appreciative of the support I got on this forum. Thank you all.
The decision I face now is whether or not to send it in for repairs. I have not seen any cracked hinges as yet, but it would be nice to have the reinforced hinges installed while still under warranty.
post #30 of 34
How much warranty do you have left?
post #31 of 34
Well, I don't think they will just replace it until it cracks. If they say they will, when it gets to the repair depot, they may do nothing and just tell you they swapped it. This is what they do when you send it in for LCD flicker.

And BTW, the cracks are not a big deal compared to the LCD flicker and when they aggresivly change the plastic, within a few day the flicker appears.
post #32 of 34
Thread Starter 
I have perhaps 2 1/2 mths warranty left on it. I thought I would reflash the original bios before sending it in.
Before flashing to the new bios Tech Support said the unit was defective. I just thought that maybe it might be better to have them check it through and fix what they think is wrong with it before the warranty is up.
post #33 of 34
With that much time left, definitely. Besides if your machine is in the serial number pattern, then there's a recall out for the hinges anyway.
post #34 of 34
Thread Starter 
If you don't mind, could you post those serial numbers again, or could you say where I can find them?
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