NotebookForums.com › Forums › Notebook Manufacturers › Dell Forums › Dell Notebooks - General › dell tech support agent here
New Posts  All Forums:Forum Nav:

dell tech support agent here - Page 2

post #21 of 109
3/24/05 at 6:30pm
Thread Starter 
Quote:
Originally Posted by sonicwind
I don't think you understand that the 9300's that have a glossy coating also have the sparkle effect. Based on what you say, the screens used in the 9300 have both the anti-glare and the glossy coating. What's up with that? Dell is reusing the messed up anti-glare coated screens by just adding the glossy coating.

Are the WUXGA TrueLife screens in the iXPS2 different from the WUXGA TrueLife screens used in the 9300?
Here is the explanation by Dell, or at least what they want us to say to our cusotmers:
"WUXGA LCDs are the highest resolution panels available in the market today. These displays use an industry-standard process that applies a textured coating to the inside of the polarizer to reduce glare and improve light distribution. The WUXGA panel offers nearly twice as many pixels as a WXGA panel [1.3MPixels vs 2.4MPixels]. These pixels are much smaller and denser than on WXGA panels. The smaller size, higher density, and textured coating may cause the display to create a sparkling or blurry effect while using light-colored backgrounds or on a white background, such as word processing applications. This is typical of this technology and is needed to prevent glare and increase viewing angles."

As for the TrueLife LCD's they're the same WXGA Samsung.
Reply
Reply
post #22 of 109
3/24/05 at 6:39pm
Quote:
Originally Posted by wordhouse888
Here is the explanation by Dell, or at least what they want us to say to our cusotmers:
"WUXGA LCDs are the highest resolution panels available in the market today. These displays use an industry-standard process that applies a textured coating to the inside of the polarizer to reduce glare and improve light distribution. The WUXGA panel offers nearly twice as many pixels as a WXGA panel [1.3MPixels vs 2.4MPixels]. These pixels are much smaller and denser than on WXGA panels. The smaller size, higher density, and textured coating may cause the display to create a sparkling or blurry effect while using light-colored backgrounds or on a white background, such as word processing applications. This is typical of this technology and is needed to prevent glare and increase viewing angles."

As for the TrueLife LCD's they're the same WXGA Samsung.
Thanks for your reply. Of course I've seen both the Sager WSXGA and the Sony WUXGA screens and they are glossy, high resolution, have great viewing angles and have no sparkle effect. And the glare effect is no worse. It's apparent from the statement from Dell above that Dell is applying both the textured coating and the glossy coating to the screens going into the 9300 (and probably the iXPS2 that is coming out. Though the reason why is not apparent. Because of the ill effect I'm assuming what I said before, that Dell ended up with all these texture coated LCD's and found out people didn't like them and wanted glossy now, and just had the existing stock modified to have an additional glossy coating. The other option is that the dual coating was intentional, but this seems unlikely to me.
Reply
Reply
post #23 of 109
3/24/05 at 6:39pm
Thanks, wordhouse888. I've seen that message from Dell before, so that proves to me that you're legit (I honestly don't know why somebody would try to impersonate a Dell tech)! Of course, it also proves that Dell management has their heads up their butts, but nothing we can do about that....

So, tell us if it's possible to take a go6800 ultra from the XPS2 and stick it in a 9300. They use the same motherboards, right?
Reply
Reply
post #24 of 109
3/24/05 at 6:40pm
Wordhouse888,

im actually interested in a panasonic or pioneer. These both have the same dimensions and use the same interface(IDE). Sorry to bring it up again.
Laffingbilly, your getting the drive i was looking at can you let me know in post if it works out for you and your 700m, if it does i dont see why it shouldnt work for my i9300. Any comments? THANKS AGAIN!!
Reply
Reply
post #25 of 109
3/24/05 at 6:59pm
Thread Starter 
Quote:
Originally Posted by mich43L
I'm skeptical as well and so far he hasn't given any new info to prove himself.

Here is a question: when will dell start shipping 600m's with the new motherboard revision that supports 333mhz memory frequency? Second, what do you know about the defective bluetooth connector on *all* 600m/d600 motherboards?
1. It's weird actually. Based on our resources here (tech support), the new revision of the 600m is already being offered. it is a cost reduced version that already supports DDR333 memory, a non-gigabit NIC, no smartcard reader and no internal microphone. However checking the on-line dell shop they're still selling systems with DDR266 mems. I can't really say when the this revision will be released because we my resources are limted to tech support issues. But I'm thinking they're getting rid of the older systems first.

2. Can you elaborate more on this? In my calls we've never really encountered bluetooth issues, but then again not many people buy these things
Reply
Reply
post #26 of 109
3/24/05 at 7:05pm
Quote:
Originally Posted by wordhouse888
1. It's weird actually. Based on our resources here (tech support), the new revision of the 600m is already being offered. it is a cost reduced version that already supports DDR333 memory, a non-gigabit NIC, no smartcard reader and no internal microphone. However checking the on-line dell shop they're still selling systems with DDR266 mems. I can't really say when the this revision will be released because we my resources are limted to tech support issues. But I'm thinking they're getting rid of the older systems first.
That makes a lot of sense. The revised 600m owner's manual does mention that some features (ones you mentioned) may not be there. And I was afraid of that.

Quote:
2. Can you elaborate more on this? In my calls we've never really encountered bluetooth issues, but then again not many people buy these things
There is an explanation on this page:
http://notebookforums.com/showthread.php?t=54208

But in short, the bluetooth card connection to the motherboard keeps on failing. Like you said, not many opt for bluetooth so the problem isn't very prevalent.

Thanks!
Reply
Reply
post #27 of 109
3/24/05 at 7:06pm
Did Dell send you here in hopes of fending off all the support/return/replacement/give me a deal calls generated by these forum?
Reply
Reply
post #28 of 109
3/24/05 at 7:09pm
Thread Starter 
Yeah, you should be able to put a gf6800 go ultra in a i9300. they use the same intel 915GM motherboard, i guess you could even put one in a 6000d since it also has the same chipset. But the go6800 ultra is only sold with the XPS2 though..
Reply
Reply
post #29 of 109
3/24/05 at 7:11pm
as ive stated, i dont mind the glossy and sparkle. as long as its not too much. ive seen the sony's and hp's at local stores so i knew what i was getting into.
but what the ghosting issue. since this is a gaming laptop r we gonna get the top of the line lcd's in the xps2. ie the samsung.
Reply
Reply
post #30 of 109
3/24/05 at 7:13pm
Thread Starter 
Quote:
Originally Posted by sonicwind
Did Dell send you here in hopes of fending off all the support/return/replacement/give me a deal calls generated by these forum?
LOL! I was just really bored here because there weren't much calls from systems that have premiere warranty. I was just browsing and came upon this forum and i thought might as well post here.
Reply
Reply
post #31 of 109
3/24/05 at 7:13pm
Quote:
Originally Posted by wordhouse888
Yeah, you should be able to put a gf6800 go ultra in a i9300. they use the same intel 915GM motherboard, i guess you could even put one in a 6000d since it also has the same chipset. But the go6800 ultra is only sold with the XPS2 though..
Doh...he must be Dell Tech support.

BTW: My wife is filipina from Cebu...can't wait until I retire there...
Reply
Reply
post #32 of 109
3/24/05 at 7:17pm
Thread Starter 
Quote:
Originally Posted by somms
Doh...he must be Dell Tech support.

BTW: My wife is filipina from Cebu...can't wait until I retire there...
Yeah, the beaches in Cebu are great.
Reply
Reply
post #33 of 109
3/24/05 at 7:17pm
Question!!!
Can we replace 9300 LCD with Sony's X-brite LCD?
Reply
Reply
post #34 of 109
3/24/05 at 7:29pm
Quote:
Originally Posted by sciphish
Wordhouse888,

im actually interested in a panasonic or pioneer. These both have the same dimensions and use the same interface(IDE). Sorry to bring it up again.
Laffingbilly, your getting the drive i was looking at can you let me know in post if it works out for you and your 700m, if it does i dont see why it shouldnt work for my i9300. Any comments? THANKS AGAIN!!
since the UJ845B is essentially the same as the discontinued UJ825/UJ835, which didn't have Dual layer, but another person on this forum stated he bought and works in his 700m. i do not see why it would not work..i am waiting for UPS to arrive today.

with that said, i opted for the panasonic over the pioneer, b/c the literature on the pioneer wasn't altogether clear as to its full capabilities versus the panasonic literature that was. plus the pioneer does dvd-ram which i do not know if the pioneer does

i bought mine at www.pcalchemy.com which had both panasonic and the pioneer (i just checked and it looks like they just ran out of the pioneer) for the same price.
Reply
Reply
post #35 of 109
3/24/05 at 7:36pm
why are people asking a dell phone tech when stuff is going to come out? he doesn't know anymore than anyone else does. moreover, nothing he has written here is anything different or new or suprising than information already available.

i'm not saying he doesn't know what he is saying, but the fact remains he does NOT speak for dell and if you are dissapointed if things do not work when he states "should" work, then it is your fault for believing him. i'm not criticizing him or saying he doesn't actually work for dell, i'm just saying don't cling your hopes.

with that, can you expalin to me dell tech dude why the 700m SD drive is not compatible with the Toshiba SD SDIO bluetooth card?
Reply
Reply
post #36 of 109
3/24/05 at 7:44pm
Quote:
Originally Posted by laffingbilly
why are people asking a dell phone tech when stuff is going to come out? he doesn't know anymore than anyone else does. moreover, nothing he has written here is anything different or new or suprising than information already available.?
I disagree. They have internal notes that are available to them before published officially. I remember for example, asking phone support about the features of d610 and d810 at the start of the year. No one here knew them, but tech support was dead on target.
Reply
Reply
post #37 of 109
3/24/05 at 7:47pm
yeah, i'm gonna still rub my ali baba lamp and see which one fairs better.
Reply
Reply
post #38 of 109
3/24/05 at 7:49pm
Quote:
Originally Posted by laffingbilly
why are people asking a dell phone tech when stuff is going to come out? he doesn't know anymore than anyone else does.
OMG, you mean to tell me that Dell keeps their employees in the dark just like they do their customers?! Wow, it must suck to be a Dell employee.

Oh, wait, we've seen leaked internal tech support training docs that gave us a HUGE heads-up on the 9300/XPS2. Maybe that's why people think Dell might give their techs a little more info than they give us.
Reply
Reply
post #39 of 109
3/24/05 at 7:54pm
maybe, but are you saying all techies know this? and all the people who love the techies from india and the like, are you saying that they are in on it too?

again, you can believe or not, but if it does not go the way he says, i don't know if it will or not, then just don't start posting your whining about dell, b/c some dude said "dell tech here"

again, i have questions of him too if he is indeed a dell technie, but i would also think that it is rather risky for him to put out there dell tech here and start "speaking" for dell.
Reply
Reply
post #40 of 109
3/24/05 at 7:58pm
Ixnay on the ookinglay iftgay orsehay in the outhmay.
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Dell Notebooks - General
NotebookForums.com › Forums › Notebook Manufacturers › Dell Forums › Dell Notebooks - General › dell tech support agent here