I just checked out asus.com at resellerratings and asus customer support sounds downright scary. Granted, there were only like 14 reviews and asus.com does not distribute their products directly (so any positive reviews would go to the distributor sites and not asus) but that doesn't really change the fact that at least a dozen people have had an awful experience dealing with them. In any case, if Asus has as poor a relationship with distributors as it seems to have with customers, I think many distributors would be hard pressed to provide good customer service for Asus's products. Is this something to be worried about? Has anybody had any experience with receiving a defective Asus product? The predominant opinion seems to be that Asus reliability and build quality for notebooks is great, but I personally feel that an investment of several thousands dollars is too high to take risks on, especially with so many other options out there.
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3/26/05 at 1:25am