You guys won’t believe this. I ordered my Area-51 5500 laptop back on the 28th of February. Talked to several reps about what I wanted, estimated ship date, accessories, ect. I follow up with the occasional e-mail and one month later, it ships. No heartburn there, I expected a delay in the build process from what I read. I am out of town right now so the “gotta have it” factor was not that great.
Problem #1: The FedEx guy comes to the house while my girlfriend was at work. For some reason, he puts down that the delivery “refused signature” and will be shipped back to sender. WTF???? Is that like “if the tree falls in the forest” thing? No one was there to sign for it so it must have been refused. A few calls to FedEx and my GF has the box in the car. She gets home and calls me. I am on the phone like a kid during Christmas. “Open it up” I am telling her. Here is where it gets good.
Problem #2: She says that the box is a little heavy to be a laptop. I am like “Yeah sweetie, it is a gaming laptop so it is a little on the heavy side.” Open the second box and it is a TOWER. I go through the normal, “Stop playing with me!!! Are you sure???" routine for about 10 minutes until she says that it is black and sends me a picture. Yep, sure enough, it was a desktop. (Not that I had any doubt but I had to be sure, denial I guess) Not sure what model but from looking on the website, if I had to guess I would say that it is a 5550. 200 point inspection my a$$. I told her to keep the box because it’s going back and so is my money. I know mistakes happen but it is hard to explain this one away.
Sorry Alienware. You almost had a good customer but you screwed up. I guess what I read was true.
I guess I will look at a Sager now.
I know you guys will tell me to hang in there and see it through but my thoughts are that if you drop nearly 3 grand on a laptop, the process from start to end should be FLAWLESS. Hardware issues I can deal with but crappy CS is not something I will stand for. I have a bad taste already. When I call on Monday, I will give the rep ONE chance to explain this to me and make it right. If not, bye-bye AW.
Problem #1: The FedEx guy comes to the house while my girlfriend was at work. For some reason, he puts down that the delivery “refused signature” and will be shipped back to sender. WTF???? Is that like “if the tree falls in the forest” thing? No one was there to sign for it so it must have been refused. A few calls to FedEx and my GF has the box in the car. She gets home and calls me. I am on the phone like a kid during Christmas. “Open it up” I am telling her. Here is where it gets good.
Problem #2: She says that the box is a little heavy to be a laptop. I am like “Yeah sweetie, it is a gaming laptop so it is a little on the heavy side.” Open the second box and it is a TOWER. I go through the normal, “Stop playing with me!!! Are you sure???" routine for about 10 minutes until she says that it is black and sends me a picture. Yep, sure enough, it was a desktop. (Not that I had any doubt but I had to be sure, denial I guess) Not sure what model but from looking on the website, if I had to guess I would say that it is a 5550. 200 point inspection my a$$. I told her to keep the box because it’s going back and so is my money. I know mistakes happen but it is hard to explain this one away.
Sorry Alienware. You almost had a good customer but you screwed up. I guess what I read was true.
I guess I will look at a Sager now.
I know you guys will tell me to hang in there and see it through but my thoughts are that if you drop nearly 3 grand on a laptop, the process from start to end should be FLAWLESS. Hardware issues I can deal with but crappy CS is not something I will stand for. I have a bad taste already. When I call on Monday, I will give the rep ONE chance to explain this to me and make it right. If not, bye-bye AW.
