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Dell customer services says no more LGs!!! - Page 2

post #21 of 35
3/26/05 at 11:41pm
Quote:
Originally Posted by TechCI
It says - 320-4259 17IN TRUE LIFE,WUXGA,GWVA,IXPS-G2, What is that? LG or Samsung?
Nobody knows...that's just the generic Dell 'code'...not the part number...part numbers for the XPS2 are unavailable online...you'll have to wait for your packing slip to arrive...
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post #22 of 35
3/26/05 at 11:46pm
Quote:
Originally Posted by hammermd
What kind of clicking? Is it the 'drive dying imminent' clicking noise, or just the Hitachi-clicking noise? The later is something there's a driver update for on the Dell site (at least under my XPS1 service tag number), while the former is...well...death! Generally, the Hitachi bug is higher-pitched than the 'click of death' noise...
Just a bug clicking noise. I didn't realize it was driver controlled. That should be easy to fix.
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post #23 of 35
3/26/05 at 11:57pm
It is funny, I called and got the service tag number from Dell, then tried to put it into the support page and it tells me does not exist.
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post #24 of 35
3/27/05 at 12:21am
I haven't gotten mine yet but I asked for a service tag and it says -

1 J9662 LIQUID CRYSTAL DISPLAY, 17, Wide Ultra Extended Graphics Array, GLARE WIDE VIEWING ANGLE, LENGTH/LONG

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post #25 of 35
3/27/05 at 12:21am
Sounds like sparkly LG screens will become a collectors Item.
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post #26 of 35
3/27/05 at 12:33am
Quote:
Originally Posted by TechCI
It is funny, I called and got the service tag number from Dell, then tried to put it into the support page and it tells me does not exist.
same here... I've been trying to check my system configurations under my account by using my service tag since my XPS2 shipped yesterday but no luck!

It seems they don't want us to know what screens we're getting.

once I get my XPS2 I'll be comparing the screen to my Inspiron 8500 WSXGA+ Samsung LCD which is pretty sharp!
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post #27 of 35
3/27/05 at 12:41am
But so far everyone has lg for xps2 screen right? Wierd.
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post #28 of 35
3/27/05 at 1:13am
Quote:
Originally Posted by T4sys
same here... I've been trying to check my system configurations under my account by using my service tag since my XPS2 shipped yesterday but no luck!

It seems they don't want us to know what screens we're getting.

once I get my XPS2 I'll be comparing the screen to my Inspiron 8500 WSXGA+ Samsung LCD which is pretty sharp!
See if you can enter your service tag number here - Dell System Info page - and see your system.

Kat
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post #29 of 35
3/27/05 at 1:29am
Quote:
Originally Posted by cliegal
See if you can enter your service tag number here - Dell System Info page - and see your system.

Kat
Thanks!

still no luck... I get that same error: "Please ensure the service tag entered is valid."

I also keep trying here under My Systems & Peripherals...

http://support.dell.com/support/syst...ppid=mysupport

And, I've also tried under My Order History, which does list my XPS2 order number but when I click on it I keep getting a web page error that opens another window stating "The page cannot be displayed"

https://membership.dell.com/DellPort...=en&cs=19&c=us

I think they're afraid of us seeing these LCD specs.
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post #30 of 35
3/27/05 at 1:39am
No luck either with trying to retrieve my invoice online here:

http://support.dell.com/support/dell...=19&l=en&s=dhs

However, I can retrieve my a copy of packing slip online here:

http://support.dell.com/support/dell...=19&l=en&s=dhs

which only shows LCD as 320-4259 - 17in True Life Wide Screen UXGA,for Inspiron XPS-Gen2
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post #31 of 35
3/27/05 at 2:25am
Here's a bite, I took delivery on a 9300 with LG wxga screen last Thursday and the screen is just about perfect. No light leaks, no more glitter than any matte screen, very even distribution of light. But HO! I'm running it through its paces testing battery life by playing DVDs and after about an hour, the cd-rw/dvd player starts to lose sync. Just jumps in video stream at first, the starts to stutter video and audio, then just lock up and the player has to be closed to get out of it. I tried several DVDs and they all play the same. Carumba!! I don't want to send it back, but I can't keep it with a bad player. I'll call Dell and see if they won't send a new player I can swap out.
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post #32 of 35
3/27/05 at 2:30am
I too would try to work it out with dell. Dell is great when it comes to pleasing their customers! I had an F'd up dvd player, called in when through standard prodocol and junk with all the questions, but 10 mins on the phone, they shipped me a new one. I woke up the next day, and it was on my porch...

However, does the dvd player start getting flakey on bat? It may not be a drive problem??


Heres another thing, changing topic, I didnt want to double post...


Quote:
Originally Posted by LeeU
I hope that is why I spent 6 days in boxing and have to wait till Mon to get my XPS???? LeeU

Heck ya, me too, Well I was in boxing for 5 days... but some people were almost in and out of boxing... hopefully mine comes all working order... So my review will be... most pleasent, cause on that nice pretty screen, mmmmm... its going to be great!


Tell me, how does the xps2 truelife lcd compare to lets say a .... crt monitor at 1024x768? Im just curious?
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post #33 of 35
3/27/05 at 2:33am
Quote:
Originally Posted by hammermd
yeah, but all the folks who got their XPS2's today got the LG...and most of them love it! No sparkles, great color, etc. etc. The Samsungs some people hate as well...don't know what to believe anymore...would be great if they just quit using ANY screens with glossy goop OVER TOP of the anti-glare coating that everyone hates...
nothing wrong with an LG screen

i have LG and it is perfect
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post #34 of 35
3/27/05 at 2:34am
Well what ever we get, just hope its good!
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post #35 of 35
3/27/05 at 3:00am
Quote:
Originally Posted by Progneta
...Heck ya, me too, Well I was in boxing for 5 days... but some people were almost in and out of boxing...
So, your order got shipped? We went into boxing at the same time, my order status hasn't changed.
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