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8790...Defective??? Anybody else???

post #1 of 9
3/28/05 at 12:09am
Thread Starter 
Hey all,

After 6 months of ownership and the bs that Sager has been giving me, I am ready to declare the 8790 a defective design.
The overheating is out of control. David at Sager has been telling me that it's normal and will not affect the unit's reliabilty. I know this not to be true. My machine runs at 43-50 deg Cel. without any load. If I'm running anything even slighlty intensive, it goes up to as much as 60, 50-52 being normal under a small load. I have had artifacting and freezes and the the unit does some of the strangest things I've ever seen, such as rapidly scrolling up and down, or if I am clicking on a drop down...it will highlight, open the drop down, and go back to not highlighted and close the drop down, and repeat many times, etc.
By Clevo's own admission the unit is defective, in that, they state the operating limits are 5-35 deg. cel.
I have other issues as well, such as the tv, and dvd playback errors. But, only when the temp. is above 45 or so.
So, now they want me to send it back so they can "check it out". Right, as if they don't already know they have a problem with them. Maybe that's why it was pulled from the market so soon?

If anyone else is having these same issues, I'd like to hear from you, please.

This is an expensive unit, too expensive to let this go and just put the unit away and get another, like oh well. That's what I do with compaq's and other crap. FWIW, I have always been a big fan of Sager, this is not my first, and when I was in the PC business, I refered many sales to them. I am really surprised at their attitude on this. I haven't had a problem before, nor have I heard of anyone being treated like this.

I've already spoken to the California Consumer Affairs and Attorney general;s office about this. They would like to see written complaints and hear from others with the same unit.

I think these units should be replaced or refunded.

PLEASE EMAIL ME AT: ITSMEWHOELSE@HOTMAIL.COM I will respect your privacy if you request.

Thanks,

Wesley

P.S. I have checked and cleaned the fans, no difference.
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post #2 of 9
3/28/05 at 11:16am
I am satisfied with my 8790 and have been using it intensively since I bought it in June of 2004. I RMA'd one time with an issue involving the NIC, which wouldn't maintain a stable connection (other folks had these problems, too). My RMA experience was uneventful, fortunately -- problem was fixed with no further issues.

Still, the machine runs fairly hottish, idling at 40 - 45'C. I worry mostly about its LONG-TERM reliability as this was a HUGE expense for me; one which, if the machine fails utterly, I will be unable to repeat.

So I am interested. If the 8790 eventually is "recalled" in some way, I want to join. I can't make a case for it based on mine alone, though. I need this machine to keep performing for at least the next two years and will pay attention to this issue.
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post #3 of 9
3/28/05 at 3:23pm
Quote:
Originally Posted by Wesley
By Clevo's own admission the unit is defective, in that, they state the operating limits are 5-35 deg. cel.
Quote:
Originally Posted by Excerpt From D87P Manual

Environmental Spec
Temperature
Operating: 5°C ~ 35°C
Non-Operating: -20°C ~ 60°C

Relative Humidity
Operating: 20% ~ 80%
Non-Operating: 10% ~ 90%
The 5-35 deg cel are not operating limits as presented; they are; however the safe temperature ranges that the unit can be operated. These specifications DO NOT indicate the acceptable internal temperatures of the unit as you imply.

Just to clear the air and provide the real facts for all to weigh.

Clevos does not admit, nor indicate that your unit is defective because the internal temperatures are not in the 41-97 degree ferenheit range. You conclusions are rather far fetched, IMHO.
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post #4 of 9
3/28/05 at 5:01pm
Can somebody say "Class Action" ?

-S
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post #5 of 9
3/29/05 at 2:43am
Nah can't say that, they do what they say. They never promised zero defects in electronics.
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post #6 of 9
3/29/05 at 11:20am
just have your laptop somehow refunded, since you have so many problems.
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post #7 of 9
3/29/05 at 11:07pm
Those temps are not hot.
My 8890 CPU runs between 45-55 deg C according to mobilemeter.
Ok its not an 8790 but the basic design is the same.
I can get up to 60 degC under very heavy load on a hot day here in Sydney (ambient 32 degC).
You also have to remember that the temps are a function of the internal MPU which looks after keyboard lights fans etc. The on off set points for the fans are hard coded into the MPU and have nothing to do with idle or busy loads.
Problems such as you describe sound more like a stuffed windows install. I have seen botched installs do worse than that and people think its the hardware.
Yes there are faulty units out there and maybe yours has a fault.
However before throwing out the baby with the bath water I would take the baby out, flush the existing windows install down the toilet and reinstall.
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post #8 of 9
3/29/05 at 11:19pm
Today, it's about 78F and my machine is at 42C at idle. I call surfing the web, having mail open, and connected to the mainframe (Citrix server) idle at this point. Machine might need a cleaning at this point.
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post #9 of 9
3/30/05 at 5:44pm
I have about the same definition as G-Omaha on idle operation and my machine runs 38 at idle, sometimes 40. I sometimes overclock and still have a really hard time getting it to 60, i have to really try to get it that high, and even if am successful, i have had no problems with performance. Machine works great.
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