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Originally Posted by Fate
So, I'm ready to pull my hair out.
Monday - "it will ship within two business days"
Tuesday - "it will ship within two business days"
Wednesday - "it will ship within on business day"
Thursday - "it will ship within one business day"
Friday - "it will ship within one business day"
Argh!
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I really hope this is the case for you. When I called yesterday, they gave me the same basic info that it was set to ship within a few days. I then asked them to look for any backordered stuff and they found the 60gig HD there, which I figured. So, then I was told the "15 day backorder" story.
Like many of you who call Dell often, I had gotten a rush order on the system from all of the delays. When I asked the rep about that, it took him awhile and a supervisor visit to find out what the deal was. What I was told was that the rush order was in fact placed, but because there was a backordered part, the system would not let the rush order go through. I, of course, was never told this until I pressed the issue.
So, his supervisor told him to place it again, but there were no guarantees that it would go through.
Perhaps it is just me, but I hope everyone else has better luck.
HC
