NotebookForums.com › Forums › Notebook Manufacturers › Dell Notebook Forums › Dell Notebooks - General › mx900 and battery charging problem.
New Posts  All Forums:Forum Nav:

mx900 and battery charging problem.

post #1 of 7
3/29/05 at 8:36am
Thread Starter 
ok , it seems i have a problem with the charging on this mouse.

i jus bought som spanking new 1800 nimh batteries, charged them once in the hub for 7-8 hours. The light stopped blinking, but just 16 hours later the mouse starts blinking read again. i charge it again til it stops, then after 15 hours its blinking again.

ive used some normal batteries, and they last for maybe a week.

Anyone else experienced this?

guess ill have too look for my receipt, and go to the shop to ask for a new one.

the mouse is 1 year
Reply
Reply
post #2 of 7
3/29/05 at 3:02pm
Are you using the batteries that are supplied for the mouse?? It should last approx a week. I don't think it should take that long to charge it either. Should take approx 2-4 hours if I remember right.
Reply
Reply
post #3 of 7
3/29/05 at 4:26pm
Thread Starter 
well, i dropped it of at the shop.

they said they needed testing it...i dont believe taht according to logitechs 5 year warranty.

ill give the shop 3 days before i call logitech for a straight answer
Reply
Reply
post #4 of 7
4/12/05 at 11:32pm
Thread Starter 
ok, my shop refused to refund the mouse. despite my country has the best consumer laws...

i could have fought them and won, but wasnt bothered. so i emailed logitech with the store, and technician name that told me just to replace the batteries.

got a responce:

"Thank you for contacting Logitech's Electronic Technical Support.

I am sorry that you continue to experience this issue. I understand that you are not able to get the device replaced at the Point of Purchase.

I would like to inform you that, I am shipping you a new MX 900 mouse for your existing defective one, free of cost.

Once you get the new MX 900, I request you to cut off the USB and the PS/2 plugs of your old receiver. Remove the battery-door of your old mouse. Put all these small items (plug and battery-door) in an envelope and send it to the following address:

Logitech Europe SA
RMA RK 1338296
Moulin du Choc
1122 Romanel s/Morges
Switzerland

We need these piece parts to close your case.

You do not have to confirm receipt of this e-mail. The order will be initiated automatically; your customer ID is . You will be receiving the device in 10 to 12 days.

Should you have any further questions, do not hesitate to contact me back.

If you have any additional questions regarding your product, please feel free to visit our website at http://www.logitech.com

Kind Regards,

Logitech Europe SA
European Customer Support"


But they tell me to cut of usb lines on the charger...only way to do that is to destroy it? is that the case?
Reply
Reply
post #5 of 7
4/12/05 at 11:37pm
yep, i assume they are sending you an entire new mouse kit with new charger.

they need the old plugs and mouse door in order to make sure you aren't screwing with them, that's all
Reply
Reply
post #6 of 7
4/13/05 at 6:47am
lol i would of argued with the place of purchase. if u dont live in switzerland ur going to a shit load of postage, even if u do it would of been funner and cheaper to argue with the place of purchase as they usually give you something free after they feel stupid.
Reply
Reply
post #7 of 7
4/15/05 at 12:02am
Thread Starter 
hm, guess i have to check the postages..or just drop it off at the dealer and let them send it.

so il have to cut off the wire with a knife haha,ik cut it just after the plugs..less weight.

And the mouse can still be used..just put some tape over the cover.

1800nimh batteries lasts 2 days, normal ones lasts 4. Guess il keep it in my laptop case if i ever forget the other one.
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Dell Notebooks - General
NotebookForums.com › Forums › Notebook Manufacturers › Dell Notebook Forums › Dell Notebooks - General › mx900 and battery charging problem.