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XPS2 owners: Tell us about your WUXGA display - Page 4

post #61 of 85
3/31/05 at 8:21pm
Quote:
Originally Posted by LeeU
I was set up to have my LG screen replaced on my XPS with a Samsung LCD, but I just got a call from Dell stating management had decided to deny my replacement and went further to say that the LCD is the way it is and will not replace it. LeeU
That's crap, I hope you return it. I know some people find them acceptable, but many do not, just because some people will accept a substandard does not make it right. I can't believe Dell doing this to people now.
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post #62 of 85
3/31/05 at 8:48pm
Ok I was pretty happy with my screen last night till this morning. Was typing up a paper on a full screen white background and noticed the "screen effect" everyone has been discussing - it does look pretty nasty. Called up Dell tech support and they insisted they won't send out a unit to me unless I'm a dell certified tech. They did agree to send the kit to a certified tech in my area and have him replace it - I made sure to ask that if it was going to be a refurb and he said, "no the xps is too new". Course I reminded him that the xps and 9300 have the same WUXGA.

Anyhow, he confirmed that the replacement kit is the W9892 Samsung so hopefully its a decent one they send out. I also asked him what to do incase the tech screws up and damages the computer in anyway and they said they'd take responsibility for anything that does occur which is fine I guess. They're going to send out the unit tomorrow and the tech is supposed to call me on Monday. I'll report back to the thread once the tech has switched out the display. If the replacement display sucks, I'm gonna make that tech put back the LG.
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post #63 of 85
3/31/05 at 8:51pm
Quote:
Originally Posted by 5150 Joker
Ok I was pretty happy with my screen last night till this morning. Was typing up a paper on a full screen white background and noticed the "screen effect" everyone has been discussing - it does look pretty nasty. Called up Dell tech support and they insisted they won't send out a unit to me unless I'm a dell certified tech. They did agree to send the kit to a certified tech in my area and have him replace it - I made sure to ask that if it was going to be a refurb and he said, "no the xps is too new". Course I reminded him that the xps and 9300 have the same WUXGA.

Anyhow, he confirmed that the replacement kit is the W9892 Samsung so hopefully its a decent one they send out. I also asked him what to do incase the tech screws up and damages the computer in anyway and they said they'd take responsibility for anything that does occur which is fine I guess. They're going to send out the unit tomorrow and the tech is supposed to call me on Monday. I'll report back to the thread once the tech has switched out the display.
Keep in mind that even though the replacement screen might be new, there is the possiblity for the box to have a "Refurbrished" sticker on it. But you will notice that the refurb sticker was stuck on there a few minutes before the box was shipped.
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post #64 of 85
3/31/05 at 8:53pm
Quote:
Originally Posted by joseyu
Keep in mind that even though the replacement screen might be new, there is the possiblity for the box to have a "Refurbrished" sticker on it. But you will notice that the refurb sticker was stuck on there a few minutes before the box was shipped.

Yeah as long as the display itself looks good and seems new I won't mind too much. How do you like your samsung screen?
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post #65 of 85
3/31/05 at 8:55pm
I like it much better than the LG they sent me. Whites are brighter and whiter, colors look the same with gamma decreased to 0.89. These is also minimal light leakage, only a 0.2 inch line at the bottom of the screen, so its not bad. There is also no dead pixels or uneven lighting. Good luck on your replacement.
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post #66 of 85
3/31/05 at 8:58pm
Quote:
Originally Posted by _G_

the samsung i got blows big time but i prob got the bad one of the batch
final replacement samsung due friday
What was wrong w/the samsung you got and did you do the replacement or did a tech do it for you?
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post #67 of 85
3/31/05 at 9:06pm
Quote:
Originally Posted by 5150 Joker
What was wrong w/the samsung you got and did you do the replacement or did a tech do it for you?
ths samsung has really bad sparkels(horizontal lines) whites and all other
collors have a grey overcast(dim overall) and the light leakage is the worst i have ever seen(blank screen saver has patches of lighter areas
over entire screen)
prob most samsungs are better, i just got a bad one

ps i did the replacement, spliting the bezel was the hardest/longest part
thats why the bezel isn't going back on until i have the final screen on it
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post #68 of 85
3/31/05 at 9:07pm
Quote:
Originally Posted by _G_
ths samsung has really bad sparkels(horizontal lines) whites and all other
collors have a grey overcast(dim overall) and the light leakage is the worst i have ever seen(blank screen saver has patches of lighter areas
over entire screen)
prob most samsungs are better, i just got a bad one
Yeah that sounds pretty crappy. Did you do the replacement or did they send a tech? If that happens to me I'm just gonna insist he let me keep my LG.
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post #69 of 85
3/31/05 at 9:10pm
Quote:
Originally Posted by 5150 Joker
Yeah that sounds pretty crappy. Did you do the replacement or did they send a tech? If that happens to me I'm just gonna insist he let me keep my LG.
if the last samsung isn't any good the origional LG that came on the xps is going
back on and im keeping it (it was the best of the bunch so far)
i replaced it myself
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post #70 of 85
3/31/05 at 9:11pm
Quote:
Originally Posted by _G_
if the last samsung isn't any good the origional LG that came on the xps is going
back on and im keeping(it was the best of the bunch so far)
i replaced it myself
How did you convince them to let you do it? Or are you a dell certified tech?
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post #71 of 85
4/1/05 at 1:27am
Quote:
Originally Posted by 5150 Joker
How did you convince them to let you do it? Or are you a dell certified tech?
Im not a dell tech but I have "done time" on the other side
of the phone(think cow spotted boxes)so i kinda know how things work.
I think a combo of polite persistence and luck(the right csr)
is all its takes. dont be afraid to call back a few times, plus
be polite and try not to argue with them(even if there wrong) if you piss one off they will make note of it and that wont be good
this thread was very informative
http://notebookforums.com/showthread...9&page=1&pp=15
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post #72 of 85
4/1/05 at 1:44am
Been playing with the GEN2 today... I now FINALLY know what others mean by:
sparkles
screen/mesh
holographic
shaded

To ME another (perhaps better description) is that with whites and especially silver, it looks like metalic paint with a heavy clearcoat. Green, although the nastiest, doesnt look like paint/clearcoat.... it defies description. Whites look like there might be a little pearl also.

Not sure how much of an issue it is. Only time will tell but I will try the tweaking solutions first before replacement. While not worried about having green wallpaper, documents and web use might be rough.

Screen is the LG
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post #73 of 85
4/1/05 at 1:49am
How do you post pics??? I have some of mine for you guys
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post #74 of 85
4/1/05 at 11:12am

What screen am I getting

Just got told that my XPS gen 2 is coming I asked her for the parts number and this is what I got 3204259, I told her that it should have a K or a j in front, but this was all she had.....any ideas
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post #75 of 85
4/1/05 at 7:53pm
I have a quick question for whomever can answer:

Can I get an LCD swap anytime in my 3 year warranty, or must it be within the 21 day return policy? I presume it's covered by my 3 year warranty, since I'm not returning this computer, I just may want to try a different screen when I have time this summer.
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post #76 of 85
4/1/05 at 8:25pm
You will be able to do it during the 3 years you have. However, it will take some because you will have to convince them that your display is actually defective. It is usually much quicker during the 21 day return window because you can tell them, well if you don't send me the replacement display, I will just return my computer. Some 9300/XPS2 users have already been denied a replacment because Dell said that their displays are within specs.
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post #77 of 85
4/1/05 at 8:37pm
Quote:
Originally Posted by |-007-|
I have a quick question for whomever can answer:

Can I get an LCD swap anytime in my 3 year warranty, or must it be within the 21 day return policy? I presume it's covered by my 3 year warranty, since I'm not returning this computer, I just may want to try a different screen when I have time this summer.
technically its covered but they(dell) will be more coporative
to resolve an issue while you have the "return" option

got my 2nd samsung replacement: is slightly brighter
than my best LG but has moderate light leakage issues
and has noticable horizontal line sparkeling(my LG's
don't have sparkeling issues, just the one on the 9300
has light leakage) the LG on my xps is around one step brighter than the 9300 and has no light leakage(a near perfect display)
since i can't get a decent lcd for the 9300 its going back
(the xps was a keeper nomater what happened)
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post #78 of 85
4/1/05 at 9:07pm
I can see very marked sparkles opening a full screen white background application, like Notepad. Moving myself left and right results in vague dark vertical bands (half-an-inch to inch wide) to shift left and right across the screen,

Can anyone see the same effect?
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post #79 of 85
4/1/05 at 10:03pm
Got my XPS2 this past Thursday. Turns out my screen is LG. The sparkle effect is quite noticeable against a white background. I also see light-leakage at the bottom of the screen.

What was even more annoying was that the metallic (aluminum?) backing behind my screen was full of scratch marks! Looked as if the laptop was placed upside down on a rough surface. What happened to Dell's Quality Control??

Anyway, I called Dell and they offered to send a replacement system. I checked the status 24hrs later and it looks like the new systems has gone through production and is undergoing testing. Pretty fast response... makes me wonder if they're sending me another crappy "refurb" system. .... "@%#(@$%()$
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post #80 of 85
4/1/05 at 10:10pm
Quote:
Originally Posted by jonsterc
What was even more annoying was that the metallic (aluminum?) backing behind my screen was full of scratch marks! Looked as if the laptop was placed upside down on a rough surface. What happened to Dell's Quality Control??
did you peal the protective plastic off the aluminum,
mine looked all scratched up until i peeled off the plastic.
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