Fiasco, again, predictable - Page 2

Yes unless you get someone at Dell that has the collective two brain cell in cs/ts then you will be screwed. Not only is the language barrier an issue but the actual know how these people have does not qualify them to operate a one button toaster that is plugged in.

I feel your pain man, and I hope you get it resolved. But one thing you should always have on your side even if you think it is a backup system. You can get them cheap and it does not even have to be as nice as your main system. I have learned many many years ago to keep a backup of everything you heavily rely on (except for cars) and most of the time it makes the problem a little more tolerable.

To me Dell CS/TS is a joke when you have to pay a premium to actually get the quality service you would expect for a purchase. This is where Dell is bending everyone over the stump and not providing any lube. Sure if you are a big corporation you will get help from someone that has four braincells that can rub them together fast enough to form a coherent thought but that is only cause you spend 400k on computers (I know SB purchase counts too).

The TS I get through my EPP is better than I have expected but it is still difficult to talk to someone who english is maybe the level of a 3 year old crack baby. I know that statement does not apply to everyone at Dell but atleast 95% of them that the home user has to talk to.

But to bring this long fill-a-buster to a closing, like I said MarkAM hope you get it resolved but look into a nice backup system for when your main rig goes boom. It will save you a little bit of this headache you have now. Hell both my main rigs at the house are amds with nice hardware IMO and they both cost less with all the extra perks than my dell i6000d that cost me around 1800.00.

MarkAM,
Send a private message to an NBF Dell Mod. and ask if they can offer a verified Dell Rep that you can contact. Dont blindly contact anyone and believe that they are a representative of a company unless you have your forum mod verify it for you. Do not give out account info to anyone unless you know that your Dell mod has verified the contact.

MarkAm I don't understand. If you are loosing thousands of dollars a day, why then don't you fork over the $150 for the PS and then get a corporate lawyer on the case for reimbursement? No one should have to put up with incompetence, however it dosen't make fiscal sense to loose $5000 a week for a $150 part. Also if your system is that critical you should have already had a backup plan/system.

No I don't work for Dell, but I do have 2 computers a desktop and a laptop so I can do my work.

Tattooz

I have a desktop and a laptop. So, in this situation you have alot of options for when you are in a bind. Even then, if those 2 fail, I still have the family computer (old 700 mhz celeron). Even with an older cheap desktop computer, its amazing what you do when your in a spot (so what if it takes a minute to load the program). I have an archive area with all the apps organized into directories with their serial #'s. So once I have access to a machine, I can pop in my DVD archive disk and be up and running quickly.

Then I have a portable DVD burner that can be plugged into any of the machines. I use it for regular backups. As well, in your desktop, get a second HD, then through your network copy your laptop my documents folder over to it every once in a while.

These days, there is alot of options that don't cost very money. It's great. I work at home, and so I figured I would share what I do to keep myself up and running.

I had a run in with Dell on Friday. They up and cancelled an exchange order. I was VERY frustrated with them. I find you have to stay on top of them everyday and almost hand hold the order through to it's completion. Why did I stay with Dell? Cause of the price, and the 30 day return policey. With Dell, I get ALL tbe bells and whistles at a really good price, so, for the time being I will continue to use them. But, lets all be honest, we are putting up with the lousey LCD screens.

But, I would have to say, that if I had alot more money I would buy something like an IBM. When I used to work in a office, we used thinkpads ... and they just do nothing but work. They take tons of abuse and just keep working, but, you pay through the nose for one that has the features you want. Or maybe a Toshiba .. havn't really though about it cause I'm not in that boat ... yet. I hope one day to be in a position where I can buy hi quality stuff.

Ok, for someone reason i dont understand why are you bashing MarkAM cause he does not want to fork over money for a computer he bought from Dell with warranty that is suppose to resolve issues of this nature without him having to fork over more money. yes I understand have a comuter backup but if my main rig went down and it was covered by booku warranty then why not have the warranty fix it asap within the boundries it was sold under.

He is bitching by good right about Dell's obvious lack of a SLA that it promised in the fine print of it warranty. if this is MarkAM's fault then I guess it will be my fault also when something goes wrong with my Dell machine and I expect Dell to fix it ASAP (within the warranties boundries ofcourse) and have me up and running in no time. This does not excuse not having a backup yes but Dell should honor and get up off it collective arse and get it fixed.

I would be pissed about ths situation also. If I pay for something I expect for it to do what I bought it for. if I bought a microwave/toaster oven and it did not make toast and it should I would be upset and seeking rememdies. If I depended on this microwave toaster oven to do it jobs due to my job then by all means it should do it. If I have the warranty to fix and replace any part that goes bad in x timeframe then it better do that with little hassle.

95% of the people I talk to at Dell are blooming idiots. These are the type of people I would see tripping over themselves on the sidewalk while chewing bubblegum. I may be harsh in the way I view Dell support but that is how it has presented itself to me. I have had quite a few excellent if not perfect support calls that resolved my issues without a hitch and an apology that seemed sincere cause it happened to me. But these are drowned out by a lot of negative calls with support and CS.

I can not see why you are getting angry at MarkAM for wanting Dell to follow through with there SLA in the warranty for his desktop. Should he have had a backup system? That is a catch 22 answer, and really depends on who you talk to. Should he have to lose money due to Dell laziness? NO!! SHould he have to pull cash out of pocket to fix an issue that should be fixed by Dell? That is the question I guess that drives us all in this thread and should be answered to how you percieve the importance of your job and money you make. To each is his own and everyone has an opinion which is amore abundant as the browneye everyone sits on.

I guess all in all it is the angle you look at this issue.

Very similar to what I have for my setup, I have a dvd burner that hooks up to a system via firewire just for the speed of burning and such. I also have a base image of every system I use that has all the software I use and patched as of the date the image is made. So I am normally up in 2-5 hours depending on system speeds and then patching and updating if needed. I also try to just keep all my applications at work installed on the range of servers I use so I can just term serv to the server and do my work from there. So if my desktop/laptop craps all over itself i can just go to any other computer and remote in. All my servers are backed up daily and 100% cloned images are made weekly and stored on optical media. Call me paranoid (tinfoil hat folded up in my back pocket).

I love this for my home rigs just so I cant stand having to reinstall and patch WoW and HL2 for starters. Call me lazy but norton ghost 9 is kinda nice, if mind boggling slow.

So you need a replacement Power Supply Unit?