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Advice on 9860

post #1 of 2
Thread Starter 
I ordered my 9860 from ********** on 03-17-2005. Specs p4 660, 2gb ram, 2-60gb hard drive raid-0, atix800, dvd-dl. So I receive the laptop yesterday, and I am very impressed by the build quality. The screen is very nice, although after having it on for about 20 minutes a stuck pixel shows up. Now it is only one pixel and at first I was really bothered by it, but I think that I could live with it. Here are the problems though
1. Something is jacked up with the dvd drive. About 20 times now upon inserting a game cd, different game cd's at different times, the machine hard locks up. No ctrl, alt, del, just a hard reset. We are talking about 8 hours worth of use if that. Now maybe it is just a bad drive and I can get a new one. But maybe not.
2. This thing gets smokin hot. I ran mobile meter while running 3dmark 2005 and the temp got to 69c. Thats 156 F. That is frickin hot. The machine didn't lock up but that can't be good for the cpu I don't care what Intel says.
3. In my efforts to figure out what was going on with the dvd drive I ran the intel inf update. Now I think this is were I screwed up. I chose the mobile 915 chipset. Ran the updater. Restarted. Now the machine hangs at battc.sys and will not startup. Safe mode NOPE, last known good config, NOPE. Can you say reformat/start over.

So this is my dilemma. I like the machine but I am afraid I might have a lemon. I don't want to spend the next couple of months RMAing this thing to get it working right. I do have the 3 year warrantee so I know eventually it would get fixed but who wants to wait. I laid out pretty big bucks for this machine ($3582.99) with warrantee and shipping, and I do think that it should be working much better than it is. I don't mind reinstalling windows but I am afraid it may just be an exercise in frustration.

So tell me what you think. RMA or Return it.
post #2 of 2
The first thing I would do is reinstall Windows by using the steps http://notebookforums.com/showthread.php?t=65304&highlight=ata

Then install the drivers as per instructions then if need be update the drivers from http://www.sagernotebook.com/pages/tech_sfwrdls.html#1 & try it that way, I know it can be disconcerting to have to reinstall Windows for a situation like this but before I would go without my machine for any time for a RMA I would exhaust anything that I could possibly do at home till there is no other alternative.
BTW I would avoid installing the Intel updates to keep windows from screwing up like this.
As far as the Opticle drive doing what you described, I've had this happen to me once when I was setting up a AMD Gaming machine, I got a little in a hurry & did not restart when I should have & it made the machine function just like you described.
Just a possibility.
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