First off, yes I loved my 8790 when I first got it. I bought it as soon as it was available. It did everything I expected it to do. However, that was only for a little while. 10 days after I bought it the DVD drive died and Sager replaced it. Shortly after that the back light died on the screen. I sent it to Sager and they sent it back saying it was repaired with a long list of replaced parts. (BTW I overnighted it every time because I needed it for a project). The backlight died again 15 minutes after I got it back. Back to Sager again. It returned with a flickering back light this time. Back to Sager. Returned to me and within 2 days networking is gone. Back to Sager. Comes back and back light dies again. Also power supply starts making an arcing sound. By this time, I am upset and Sager sends me a loaner and a new power supply. The also offer to pay for shippng but will only pay for groung. I feel that I own stock in UPS because of all of the overnight shipping. My turn-around times go from days to weeks. I return my laptop again. Loaner works and Sager tells me to keep it and they will keep the old one. I am satisfied because I figured I had a lemon. New power supply dies. Power supply back to Sager. Laptop sits for awhile becuase the battery is dead. New power supply comes in and it is dead from the box. I get to wait again. New power supply comes to me and I think I am back in business. The next day the screen starts to flicker. I reduce brightness. 2 days later. Backlight dies. Back to Sager. 8790 back again - backlight still dead. I am not happy. Back to Sager. 8790 comes back and within a week flicker is really bad (on/off not bright/dim) and the network card dies. I have finally had it. Time to get a refund. I remove all of my software and after a few phone calls. My laptop goes away for good. I feel a sense of happines as UPS pulls away. A week later my credit card is credited and I am even happier.
All the while, I talk with the people at Sager about the problem. They say they have fixed it and they have not. Right before I return it for the last time, they tell me that they don't know what is wrong and can't fix it.
I had two 8790s and they both had similar problems. I also had power supply problems which are a seperate issue from the 8790 but reflect on Sager's overall quality level to me. The same problem on two seperate machines is a design flaw to me. Also, several people on these boards seem to be having the same problems as well.
Here is what I see as the problem. First, I am an electrical engineer and understand the design process. I feel that Clevo/Sager rushes this level of product to market to have cutting-edge performance. There are alot of design issues that need to be handled in the prototyping stage that simply were not handled properly in my opinion. There are many common issues with the 8790 - backlight flicker, heat, network, and power supply. Proper R&D should identify and eliminate these bugs. Clevo/Sager simply does not seem to care about perfecting the design. I have owned several laptops over the years and never had a problem like I did with the 8790. A good engineering team would identify problems and fix them before sending a product to market.
In my opinion, the 8790 is flawed and many people are nearing the ends of their warranties. Once the warranty expires, they are going to be left holding the bag. Therefore, my advice is this...if you can get out - get out.
For the money that these machines cost, I expect to get a good product and not a hassle. Instead I got a headache and I hope others can avoid the same problems.
I have noticed over the past several months that you, Gary, tend to be the biggest supporter of Sager on this site. 4390 posts is incredible. I don't exactly know what to think of that, but I figured you would eventually respond wanting justification for my opinions and I was right.
p.s. When I bought my 8790 everyone was posting lines of these guys
. It should have looked more like this.