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XPS 2 (UK) Ordered 31st March, Est. Delivery 9th June! - Page 3

post #41 of 60
4/8/05 at 9:03am
Mine has gone back to the 19th April, too..., hope that is true...
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post #42 of 60
4/8/05 at 10:27am
.





I just got a call from my Dell Sales Guy Manager...

It turns on that one of the components had reached "end of life" and this is what put alot of orders out..

To resolve it, she had to cancel the order and re-process it. She reckons I should have the machine by Wednesday or Thursday

Please god





.
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post #43 of 60
4/8/05 at 10:36am
Most people's money would be on the screen or the hard drive (if you have the 60gb version)....
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post #44 of 60
4/8/05 at 10:45am
I called Dell Customer care

Unfortunately, he told me the following parts were currently delayed:
NV41
W5373
GHPHC 256MB

Fortunately, these numbers all represent one part: the graphics card.
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post #45 of 60
4/8/05 at 12:56pm
They knew what part caused the delay? Wow - they never could tell me. So how does this affect the XPS 2?
kaks: My system had reached "end-of-life" on March, 25th - I don't know what glitch that is, but it's interesting that you only have it now. I don't believe the ETA for you I'm afraid...
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post #46 of 60
4/8/05 at 1:13pm
Quote:
Originally Posted by Quark999
They knew what part caused the delay? Wow - they never could tell me. So how does this affect the XPS 2?
kaks: My system had reached "end-of-life" on March, 25th - I don't know what glitch that is, but it's interesting that you only have it now. I don't believe the ETA for you I'm afraid...
Yeah I was doubting it too. My Sales Guy's Manager actually cancelled my existing order and put a brand new order through for me.. She knows I am livid with what is going on (I had cancelled a 9300 prior to this because the delivery time was extended by 2 weeks after already waiting 3 weeks) and I honestly do not think she would be arrogant enough to make such a promise without believing it herself.
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post #47 of 60
4/8/05 at 2:28pm
The online order status for mine is back to showing Apr 22. It had vanished completely off the Online status which was why I phoned and was told jun 9th. Fingers crossed.
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post #48 of 60
4/8/05 at 4:39pm
So, anyone still one June? I don't think so...
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post #49 of 60
4/9/05 at 6:35am
Thread Starter 
Checked mine this morning and its still slated for delivery on 26th April, part of me doesnt want to check incase it goes back to June!!
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post #50 of 60
4/9/05 at 6:36am
Thread Starter 
Checked mine this morning and its still slated for delivery on 26th April, part of me doesnt want to check incase it goes back to June!!
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post #51 of 60
4/9/05 at 7:39am
Just checked mine, now rock-solid on April, 14th since yesterday. In fact, my ETA just slipped two times, once from April, 13th to June,9th and then back to April, 14th. Not much fluctuation there, strange that others have it jumping all over the place.
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post #52 of 60
4/10/05 at 9:58am
Yeah checked mines and has been April 14th since friday. Lets hope Quark999 that that date holds steady for us.

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post #53 of 60
4/10/05 at 10:02am
.


Hope you lads get it on time!!!
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post #54 of 60
4/10/05 at 10:43am
Let's all hold hands and do the Dell rain dance In fact, I am already getting worried again, 1-2 days for shipping and it should already been in production - but there's hope that the online status is still f*d. After all, I don't remember anyone going through the proper building, testing, shipping states here in the UK, instead it just suddenly shipped for most of the others.

I don't want to wait until June, 9th, period.
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post #55 of 60
4/11/05 at 3:58am
bump
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post #56 of 60
4/12/05 at 4:29am
Thread Starter 
Got this email this morning!!

Has anyone else's shipped??

****************************************************************
Dell OrderWatch Service!
****************************************************************

Your order number xxxxxxxxxx left Dell's European Manufacturing Facility on .
NOTE: Please do not respond to this E-Mail. This mail is generated by an automated service.
Replies to this mail are not read by customer service, technical support, or sales representatives.
If you need additional assistance with your order, please contact your sales representative
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post #57 of 60
4/12/05 at 6:39am
Yes - lots: http://notebookforums.com/showthread...625#post812625
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post #58 of 60
4/12/05 at 7:06am
Thread Starter 
Quark999, Glad to hear your's shipped too, now should we pre-empt it and get started about sparkles!!

Mine says it should be here tomorrow sometime, I can feel a cough coming on!
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post #59 of 60
4/12/05 at 2:46pm
Quote:
Originally Posted by kaks
Yeah I was doubting it too. My Sales Guy's Manager actually cancelled my existing order and put a brand new order through for me.. She knows I am livid with what is going on (I had cancelled a 9300 prior to this because the delivery time was extended by 2 weeks after already waiting 3 weeks) and I honestly do not think she would be arrogant enough to make such a promise without believing it herself.

Well it seems she lied


Cust care has offered to upgrade my 1 year warranty to 3 years NBD onsite and they have also offered me a 15% discount..

All in all, it makes it slightly more acceptable but I am still very annoyed with Dell.
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post #60 of 60
4/12/05 at 6:10pm
Sorry to hear that, but 15% and 3 years NBD isn't too shabby either. But I still hate it when they lie to you only to fix it by some discount later on - why can't they just tell you the truth? Would save a lot of grey hair AND probably even save them money in the long run...
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