Satisfied hmmmm with what
- a screen (Samsung) that Dell Australia Service says about the speckling "That's normal
Personally the speckling/sparking is the least of my worries and in OZ we only get a 15 day from date of invoice "Total Satisfaction" Policy.
My 9300 screen even has a noticeably darker left hand side than right hand side. So to prove it too myself, I did the following:
1 x 9300, 1 X Tripod, 1 x Video camera (set for photo mode), 1 x Matt Black plastic sheet. 1 x Dark Room
1. 9300 booted up and ensure ALL settings on default AND and move all the icons to the centre of the screen so they don't muck up the photos.
2. Use properties to remove any backgrounds (at least one member of this forum sent a perfectly good screen back just because they and the technician thought what was actually the LCD screen was in fact a custom background
) and set 1 colour eg White.
3. With Video set up on Tripod and all 4 sides of 9300 screen equal distances from the camera lense and set /adjust manual focus
4. Take one photo with lights on to prove its a Dell 9300 5. Lights Out totally dark adjust Brightness via function keys to say 4 our of 7 take picture of screen.
6. Set Brightness to 7 out of 7 + put the A4 Black Sheet over the monitor evenly so you can now see strip of LCD about 30mm or 1.25" wide on boths side edges of screen. Take photo.
7. Set Brightness to 1 out of 7 and repeat rest of proceedure of step 6.
8. Using properties again change colour to Yellow repeat steps 5, 6 & 7.
9. Continue with same proceedure with Grey, then light & dark Green, Aqua, Light & Dark Blue, then Pink and finally Red.
10. using a photo editor crop the black plastic sheet area out of each photo, merge and compare left with right sides.
Using my preffered brightness settings (to help battery life) - as I'm the owner
and it's only fair I should set it up how I like it, then there is a marked difference from left to right even with my basic tests.
Now the photos, granted, aren't the best as I was limited by my equipment (MPEG4 setting of 352 x 288), but you see my point in what I'm doing as I don't own a light meter or any fancy test equipment. If it is done in a blacked out room then they can't says "oh it's just the light playing tircks on you".
Well, Aussie Dell service says "Your talking about a very high quality WUXGA screen... blah blah blah........"
However I paid my own hard earnt cash (lets say over $4000 with giving the exact price) for this with the bloody expensive 3 year NBD/Iinternational warranty and I expect a product of equal rating.'The screens are meant to be that way'
, he said "What, are you really telling me that the screens are made to be darker on the left hand side
" I asked, "yes that's right
" the tech said.
Well I'll be (*&#$%@##&#^#&%*(#%, I thought, obviously all this screen hopping because of mere speckles or sparkles, that goes on in this forum must be only allowable in the USA as they don't allow that sort of thing in OZ
Can you imagine buying spending thousands on a New 28 or 40 inch LCD TV with the same difference as my 9300 between right and left, it would be going back quick smart.
The tech said I could take the matter up the customer advocacy - too bloddy right I will, before my 15 day "Total Satisfaction Policy
" runs out.
As pointed out in this forum, Sony has the same system as these 1920 x 1200 WUXGA screens and theirs are fine they've managed to get their filters right. Why can't Dell get their screens right seeing that it goes back to the 9200 model?
I actually like the product a lot - and the XPS Gen 2 isn't available here in OZ, except why couldn't it have the gigabit networking (10/100/1000) which I have other network gear to match.
In OZ, to my knowledge, we only have 1 Dell retail shop and given the hassles many of us have had it'll probably be the only one EVER as they'd prefer you don't know the truth until it arrives in the privacy of your own home were you can't compare apples with apples.
If I keep it I'll be really surprised as the left/right difference is just to hard to avoid seeing. If it was $1,500 dollars cheaper that would be a different matter. I may have a look at the XPS Gen2 if it comes to Australia but as they have the same screens I'd be extremely dubious.
Oh and don't forget: Happy customers stay happy, angry customers tell others and they all take their business elsewhere