Dell Orders on 4/3 or 4/4 - Page 2

Hey. . .it was in "kitting" at about noon today. . .and I just checked again (10 hours later, of course). . .and it's past "build" and onto "testing"!!!!!

DSfarjgo0hef:?D:fdafd

I just dont get it, why cant Dell just give me a F&^%!@ status on my laptop. Not its being built, or wait a few more days, or We dont have that information available.

Well, how bout that! Just checked again...my machine is past kitting and into build. This should give the rest of you who ordered on the 4th some hope!

I'm still stuck on production with everything grayed out.

so they do update the website on weekends! or do they?

mine is pre pro.....with production highlighted...whats that mean...my hopes are so high im feeling dizzy...lmao

They update the site on weekends. My 9300 changed from Boxing to In transit today.

when did u order?

Just checked mine and it went from what yours says to a current status of "testing" so it makes me feel better that something is happening with mine! I was getting worried...

Im just really getting peeved that I ordered mine on the 2nd and others that ordered 1-3 days later have already gotten status on their laptops.

Ordered - 4th April 5pm.
Courier calls to confirm shipping - 11th April 11am.
Expected delivery 12th April 5pm.

so the courier will call to confirm ?

becuase i got a missed call that says unknown on it...and the only time i ran into that was from dell...hopes now much higher.....lol

Got through to Dell chat guy lets see what turns up.

your chatting with the dell guy?...i tried to do dell chat and it says im not a home user yet.....what gives

Put in both Coustmer number and order number.

Im using I have some friends that ordered after me the same system and they have shipped line

He opens with the line..

"Thank you for contacting Dell Customer Care Chat . My name is Himanshu but you may call me hugh . Please allow me a moment to review your question"

Its looking like backorders galore.....

He didnt want to tell me what specific items were backordered. Im not leaving chat till I find out.

Here it is so far..

Welcome to Dell Chat. Please wait for an available agent. You will be notified when your chat is accepted by an agent.
The session has been accepted.

{Christopher Hamilton 11:01:32 PM} (757xxxxxxx) I am trying to get an Accurate status as to the production of my laptop. It has been building for 8 days straight now and I want to know what the delay is. I have a coulpe of friends that ordered their systems 2 days after mine with identical configurations and theiers are already built and either in transit or ready to be shipped. It is getting quite frustrating for all of them to be getting updates and I just keep getting told its being built. I would like to know if there are any holdups backorders etc.. with this order..

Thanks much
{HIMANSHU 11:01:35 PM} Thank you for contacting Dell Customer Care Chat . My name is Himanshu but you may call me hugh . Please allow me a moment to review your question.
{HIMANSHU 11:01:41 PM} Please give me a couple of minutes while I go through your account details.
{Christopher Hamilton 11:02:04 PM} Thank you. I am getting quite frustrated. I appreciate the quick reply.
{HIMANSHU 11:05:46 PM} Christopher Thanks for being online I really appreciate your patience.
{HIMANSHU 11:05:57 PM} If I understand the issue correctly you would like to know order status?
{Christopher Hamilton 11:07:20 PM} Yes. I cant seem to get any other answer other than its being built. For 8 days straight now. No updates, and I have friends that have ordered identical systems as mine and their status gets regularlly updated. I want to know if there are any backorders, delays etc..
{Christopher Hamilton 11:08:05 PM} You probally have more resources available than the automated phone system
{HIMANSHU 11:08:14 PM} I really understand your concern.
{HIMANSHU 11:08:44 PM} Are you referring to the order number xxxxxxxxxx for the I 9300?
{Christopher Hamilton 11:09:00 PM} I probally wouldnt be that concerned, however when my friend tells me today that his shipped today, and we ordered less than 1hr apart and mine isnt built yet. It concerns me.
{Christopher Hamilton 11:09:07 PM} Yes that is the correct order number..
{HIMANSHU 11:10:24 PM} Please give me a minute while i provide you with the accurate information.
{Christopher Hamilton 11:10:47 PM} Sure no problem. Thanks for the help. Finally a real person!
{HIMANSHU 11:13:21 PM} Thanks for being online I really appreciate your patience.
{Christopher Hamilton 11:13:29 PM} Not a problem..
{Christopher Hamilton 11:13:46 PM} Im just happy that I got through to someone.
{HIMANSHU 11:13:50 PM} We apologize for the delay in your order.
{HIMANSHU 11:14:04 PM} We are currently unable to complete your order due to a shortage in parts
{HIMANSHU 11:14:13 PM} Most shortages that Dell experiences are industry wide and would happen with any custom built system.
{HIMANSHU 11:14:23 PM} I can assure you that orders placed on backorder are given first priority once those parts do arrive. Due to multiple factors involved,
{HIMANSHU 11:14:37 PM} Dell is not able to guarantee delivery dates.
{HIMANSHU 11:14:48 PM} The lead-time a Sales Representative gives a customer is an estimated shipping date based on conditions at the time the order is placed.
{HIMANSHU 11:15:01 PM} Your Patience in this concern will be highly appreciated.
{Christopher Hamilton 11:15:37 PM} Any parts in perticular that are holding up my order. Also, how does this explain the fact that someone that placed an order for an identical system 1hr after me, and theirs has shipped already. But my system is waiting on parts?
{HIMANSHU 11:16:43 PM} Some parts are back ordered I would really appreciate your understanding regarding this issue.
{Christopher Hamilton 11:17:44 PM} I do understand, however I would like to know what in perticular is backorderd.. An Updated estimated completion date, ship date etc..If you could get that information for me I would be grateful.
{HIMANSHU 11:20:18 PM} Christopher Please give me a minute while i provide you with the accurate information.
{Christopher Hamilton 11:20:49 PM} Sure no problem, thanks for the help.
{HIMANSHU 11:22:50 PM} Thanks for being online I really appreciate your patience.
{HIMANSHU 11:24:49 PM} Christopher I would like to tell you that some parts are back ordered so because of that estimates ship date may gets delayed./
{HIMANSHU 11:25:39 PM} Otherwise The estimates hip date remains the same.
{HIMANSHU 11:25:43 PM} *ship.
{Christopher Hamilton 11:26:06 PM} So you cant tell me what parts in perticular have been delayed in my order?
{HIMANSHU 11:26:29 PM} Some hardware components.
{Christopher Hamilton 11:28:36 PM} Cant tell me specifically, so maybe I can help some other people that are going to be ordering this system that I know from going through the same frustration I have?
{HIMANSHU 11:32:14 PM} I apologizze but I am unable to provide you with this information.
{HIMANSHU 11:33:02 PM} Because only the manufacturing team has got this information and they don't have the phone access for it.
{HIMANSHU 11:34:23 PM} Are you still with me?
{Christopher Hamilton 11:34:28 PM} So let me see if I have got this straight. My system is being held up for some hardware components, My ship date remains unchanged as APR 13, 05. However this isnt for sure.
{HIMANSHU 11:35:13 PM} We will try our level best to ship your order.
{HIMANSHU 11:35:32 PM} Your order will be given a first priority to ship.
{HIMANSHU 11:35:42 PM} Is there anything else I can assist you with?
{Christopher Hamilton 11:36:00 PM} Did you note the priority in my account somehow?
{Christopher Hamilton 11:37:49 PM} I am just curious.
{HIMANSHU 11:38:31 PM} You are a very nice customer of Dell even we don't want you to face any issues.
{HIMANSHU 11:38:45 PM} Have I been in your place I would have felt the same./
{Christopher Hamilton 11:39:47 PM} Ty. I just wish the other people I talked to during the week had been as helpful
{Christopher Hamilton 11:40:16 PM} Getting information from Dell sometimes feels like pulling teeth lol.
{HIMANSHU 11:41:38 PM} I really understand your concern
{Christopher Hamilton 11:43:46 PM} Guess we will just have to wait and see. I really need this by the end of next week. Im getting ready to deploy with the military for a few months.
{Christopher Hamilton 11:43:53 PM} Yup im still here.
{HIMANSHU 11:44:05 PM} Thanks for being with me? (WTF! )
{HIMANSHU 11:44:48 PM} As soon as possible your order will be shipped to you without any issues.
{HIMANSHU 11:44:57 PM} Is there anything else I can assist you with?
{Christopher Hamilton 11:45:15 PM} Ok guess thats all the info I can get tonight, thanks for the help Hugh, have a good night.
{HIMANSHU 11:45:29 PM} Please stay online for a moment while I provide you with a reference number for this interaction .
{Christopher Hamilton 11:45:39 PM} ok
{HIMANSHU 11:45:47 PM} Thank you for visiting Dell Consumer Customer Care online chat and allowing me the opportunity to assist you. I have included your case # xxxxxxxxx to reference our interaction today. Please keep this on file; it will assist you when contacting Dell Inc in the future. Also, feel free to visit us again at www.support.dell.com .
{HIMANSHU 11:46:00 PM} Are you satisfied with my assistance?
{Christopher Hamilton 11:46:23 PM} Yes, Im sure you are doing the best you can with the information available to you.


Agent Cut off the session.......

1st thing.. stop crying hehe.. i know it hurts but look at it logically..

I observed my Order Status for a number of days and I had the grayed out stuff going on.. in InProduction.

Then the end of last week it was in the InBuild stage on the phone (but website was the same)

Sunday night CST I look again. Its got the checkmarks etc and its in Testing.

Now its nice that Dell gives us VISIBILITY into their process.. so appreciate and stop crying about why? there are million reasons why..

In the kitting (from what it shows on their site) they find the parts and put it into a container... that goes down the line to the ACTUAL ASSEMBLY FOLKS to the BUILD STAGE.

I am sure there are a limited number of PEOPLE who KNOW how to assemble it on the production line. They are people with HANDS. They work as fast as they can to ensure u dont have a problematic machine.

TESTING - Limited test setups. Same issue.

When suddenly a billion people (hehe) (besides ur friend and ur NBF posters) order a DEAL 9300 for a low price... there could be a scenario where on the same time there might be a few 1000 orders.

Your order falls into a BUCKET of items that go through the stages.. based on ur configuration, parts availability and stuff...

So.... its all about how far is your bucket on the shop floor..

As for info updates.. they can enter information one at a time for every unit. They process it in batches when they get information back from the SHOP FLOOR.

There is always a certain GAP between SHOP FLOOR and the SYSTEM. Live with it.

sounds like we are all screwed with backorders....dang it!

Ordered April 4 at 1pm. Status changed today from Testing to Boxing. On Friday it just said Pre-Production.

Seriously you guys (cartman voice), no complaining about "Why does it still say Pre-production!". It's pretty amazing the way Dell handles this, giving such detailed information about your order. This is extremely rare in any business and should be saluted. Also, I love the fact that they have always, in my experience, set the ship date to a much later date than it actually ships on. My ship date is April 19, but it will probably go out a week early I'm guessing.

Sorry to hear that shipping dates have been pushed back for some people, but I think this is an anomaly.