its here and better than ever!
Just returned from the one and only FedEX with my box.
It came back in the same package as it was sent in, same packing peanuts and everything. Since I packed it well, it was packed well on the way back.
The problem: dead screen
The Solution: screen replacement
As I got the system back, i powered on and ran a few quickie tests. First of all, the new screen, unlike the old one has NO DEAD PIXELS
*knock on wood*, as you may remember the old one had 2 (1 of them dead center). Also, the fans in the laptop seem to spin quieter. The new screen is more viabrant than the original, and finally not having the pink dot in the center of the screen is a miracle. also since the speakers and WiFi wires are in the screen, i checked that, wifi, i am online right now, aren't i? the signal is pretty good. the speakers also work quite well.
They wiped my hdd clean. They installed a fresh copy on WinXP Pro, but unregistered, so I only have 25 days left. I think I will ditch it over the weekend anyway in favor of Ubuntu. I am just not doing it right now because its a school night and sleep is important
Problems with repair:
the laptop arrived a bit dusty, but a quick wipe with my M3 notebook cleaning cloth and it was as good as when i sent it to them. One downside is that there is a slight scratch on the screen lid (external), on the edge almost. It is not very noticable and is very small, unless you really look REALLY close. That leads me to assume the screen could possibly be a refurb. That is allowed by IBP policy because as outlined on their website, they reserve their right to use new, used, or refurb parts during repairs as they see fit. That, or when Uniwill installed a new screen, when it went to ibuypower for testing, they dinged it up a bit. Also, I think they lost my PCMCIA slot cover.
So In Summary:
-no dead pixels
-everything works as it must
-i was kept up to date on my process by phone and email
-updated my bios from 1.01 to 1.04 (latest version) --solved many bugs
-Spent about 10 days of total "RMA Time" en-route to and from
-Overall took all of 29 days (Apr 12 to May 11) so very SLOW
-lost PCMCIA cover.
Although not the fastest, greatest, and best RMA service around, they have done the job that they were asked to do and delived. If you rely on your laptop and cannot live without it for more than a week, IBP is NOT for you, but if your laptop is your 2nd or even 3rd system, then by all means order from them because it is hard to beat their prices on some of the best hardware around.