I called spare parts. told them the part number. x5166 (i think that's what it is) and then i asked for free shipping. they said sorry must order $49 or more. I was like is there anything you can do? they said talk to customer care they may be able to help you. transfers me to customer care. tell the customer care person i want to order part # x5166. she's like you want to order? i'm like yea. then she's like talk to spare parts let me transfer you.
ME: NOOO they just transfered me here.
her: Ok let me check on it for you, hold for 3-4 min. comes back, here's your order number sir, it should ship on may 2nd.
ME: so i don't have to pay for it?
Her: nope. have a nice day.