Another bad Dell customer service experience

I've never had such a bad customer service experience... their customer service reps couldn't even structure an English sentance properly.

I bought a 9300, took delivery. The cdrw/dvd player didn't work, Dell sent a replacement. But the replacement was a refurb. I called and complained, believing that when I pay for new components and receive defective items, they should be replaced with new components. Customer service shunted my call to tech support who argue refurbs are just as good as new. After a frusterating two hours wasted, I called customer service to return the whole system, but alas, they claim the 21 day period had passed! Although it had been only a day over two weeks since I'd taken delivery. And, I'd been out of town on business for seven of those days while the system sat boxed.

So, I learned the 21 day period starts when they ship, not when you receive the system. They ship on a Wednesday and you get it four business days later - the next Tuesday, you're already a week into your 21 day trial even though you don't have the system to check out. Then, if you have a problem, as I did, the time you give Dell to solve it eats away your trial too, so if in the end, their solution is unacceptable, well hey, you're 21 days are up!! You have to eat it.

Never again.

Then it should be issued as a replacement to someone who has a problem with a drive somewhere in their warrenty period, like it I'd used the system for six months, and the drive broke, I'd take a working refurb as a replacement. But a new system with defective parts should not be issued refurbished parts imho.

I've only come to buy Dell this year with two purchases, this 9300, and earlier, two 2005fpw panels.... I had a similar experience with one of the LCDs which had terrible light leak.. Dell sent a refurb, I refused it, they sent another refurb, then I tried to return the Items and the Magic 21 days had passed! While I waited them to do the honorable thing and replace the panel with a new one!! I never did get a decent monitor even though I paid for two new, working panels... now with a similar experience with the 9300, I'm not going to deal with Dell again. I've got 35,000 for IT budgeted this year, but Dell won't get no mo.