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Very Upset with apple poor service

post #1 of 29
4/14/05 at 10:01pm
Thread Starter 
Hi as you may know I have the powerbook g4 17inch well it had probs so i sent it back. Well they reparied it and said that i damged the keyboard im like u got to be Kidding me? SO i said im glad i took pictures of my keyboard i send it to them they are like no its water damage. IM like this is so bull apple does anything to save a dime! Ill let ya all know what happens tmr right now im just really pissed off at them! I never had any prabs with acer or dell! Apple serisoly needs to shape up!
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post #2 of 29
4/14/05 at 10:07pm
that's all i keep hearing about apple service, i've never had any problems whatsoever with other companies. hopefully nothing happens to my powerbook bc i won't be happy if i were in the same position as you. But yeah that's all i hear about is how apple said the user broke something so they aren't liable, shit dell doesn't give a shit they fix it and move on.
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post #3 of 29
4/14/05 at 11:00pm
Thread Starter 
Quote:
Originally Posted by RMHOP81
that's all i keep hearing about apple service, i've never had any problems whatsoever with other companies. hopefully nothing happens to my powerbook bc i won't be happy if i were in the same position as you. But yeah that's all i hear about is how apple said the user broke something so they aren't liable, shit dell doesn't give a shit they fix it and move on.
I knmow im contacting my lawyer apple called me and refused to repair it i guess they will be hearing from my lawyer!
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post #4 of 29
4/14/05 at 11:05pm
I had an iPod of every generation released. Recently one of my iPod LCDs blacked out on one half...I am certain I did not damage it in any way and there are no cracks to be found...brand new iPod mind you!

Apple service saw it, told me that I had broken it and asked me to pay $200.00 for repairs. They said there was no way this was a manufacturing defect

I came back the next day, dropped of ALL my iPods and told them to fu*k off. Over the next 3-4 days ALL my friends in the area and around USA boycotted the iPod.

I documented each of these events, wrote an email to Apple and told them I would never buy another iPod again. Funny thing is...I have a job interview with Apple in a few weeks
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post #5 of 29
4/14/05 at 11:24pm
we all know ipods are of inferior quality to iriver and creative players

my friend has gone through nothing but hell with apple tech support with her ibook. it seems like every month she has to send it in for a new motherboard (err..logicboard..stupid apple) and hard drive. this last repair they gave her a craptastic NOISY hard drive...i mean that thing sounds like a traktor, its louder than the fans and my 7200rpm hdd in my uniwill combined, and mind you its a 14" ibook 800mhz. jesus. after 1 repair (logicboard replacement) the keyboard didn't work so the laptop went right back in 24 hours for a new keyboard. long story short....if that laptop had frequent flyer miles, the number would be HUGE.
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post #6 of 29
4/14/05 at 11:34pm
I still say that my Apple-loving friend has the worst story. His Powerbook started on fire. Literally.

He got a replacement, which was good, but the replacement had a few problems, too. The first was something fairly minor (broken battery hinge or something.) In the process of failing to fix that, they broke the case in half a dozen places. He had screen problems and he sent it in to have the screen replaced. They put in a screen with the wrong resolution. While he was waiting for a chance to go and drop it off, (he was getting it serviced by a nearby spot with "Apple Certified Technicians!") his hard drive melted into slag. Apparently, when the case got broken by the techs, it messed up the airflow.

He loves his Mac, though.
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post #7 of 29
4/15/05 at 12:01am
I collect DAPs...I have every Rio, iRiver, Dell, Toshiba, Philips, Creative, obscure brands...

its my obssession...as an audiophile...to try everything out

My favorite is the Rio Karma...fantastic little bugger!
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post #8 of 29
4/15/05 at 12:17am
Quote:
Originally Posted by abf
we all know ipods are of inferior quality to iriver and creative players

my friend has gone through nothing but hell with apple tech support with her ibook. it seems like every month she has to send it in for a new motherboard (err..logicboard..stupid apple) and hard drive. this last repair they gave her a craptastic NOISY hard drive...i mean that thing sounds like a traktor, its louder than the fans and my 7200rpm hdd in my uniwill combined, and mind you its a 14" ibook 800mhz. jesus. after 1 repair (logicboard replacement) the keyboard didn't work so the laptop went right back in 24 hours for a new keyboard. long story short....if that laptop had frequent flyer miles, the number would be HUGE.

You were just waiting for a thread like this, weren't you.
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post #9 of 29
4/15/05 at 12:35am
it was due to happen.

want another horror story. my other friend's ipod died...well...the port did anyway. they said that it was beyond repair and he'll need a new player all together. well...since he figured he had nothing else to lose, he whacked the pod over the head a few times and it began to majically work

shows how stupid apple tech support might be.

and we all know what apple things of it's own buyers with the "do not eat ipod shuffle" thing on their website (which was removed some time ago)
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post #10 of 29
4/15/05 at 3:36am
Don't feed the abf.
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post #11 of 29
4/15/05 at 1:22pm
Quote:
Originally Posted by abf
and we all know what apple things of it's own buyers with the "do not eat ipod shuffle" thing on their website (which was removed some time ago)
Somehow, I think THIS has more to do with the "do not eat" thing than any actual customer issues
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post #12 of 29
4/15/05 at 6:55pm
Quote:
Originally Posted by FrankTDouglas
Don't feed the abf.
is it possible for me to block his posts form my view?
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post #13 of 29
4/15/05 at 7:17pm
Quote:
Originally Posted by bobx2001
is it possible for me to block his posts form my view?
It might be. I was wondering the same thing last night. I'm going to check my control panel and see if the option's there.
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post #14 of 29
4/15/05 at 7:39pm
Quote:
Originally Posted by FrankTDouglas
It might be. I was wondering the same thing last night. I'm going to check my control panel and see if the option's there.
Hey,

Yea it is. Go to User CP -> Buddy/Ignore List, and then place a name in the Ignore List box and update. Viola, ignored :P

Buddy/Ignore list is near the bottom, under Miscellaneuos if you are having trouble spotting it.

Thanks!
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post #15 of 29
4/15/05 at 8:55pm
i just added abf, i can see that he has posted a message, but the content is not visible so i am happy.
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post #16 of 29
4/15/05 at 10:59pm
Cool. He's on my list now, too.
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post #17 of 29
4/15/05 at 11:00pm
Quote:
Originally Posted by FrankTDouglas
Cool. He's on my list now, too.
Glad I could be of assistance...
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post #18 of 29
4/16/05 at 5:42am
This is so typical, you'll only read the bad things about Apple tech support, people who are helped well don't need to post it. That's why there are almost no threads about it, because there are few unhappy one's.
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post #19 of 29
4/16/05 at 2:15pm
Same thing with all computer companies. You always here people saying dell has bad service because it has the worst ratings and alienware has the best, of course it does, it ships far more computers than alienware (or apple for that matter)

The idea of blocking abf's posts appeals to me.... I'm not sure why actually, since I enjoy watching zealots attempting to convert the unbelievers and failing.
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post #20 of 29
4/16/05 at 5:00pm
Quote:
Originally Posted by eskimo_socks
Same thing with all computer companies. You always here people saying dell has bad service because it has the worst ratings and alienware has the best, of course it does, it ships far more computers than alienware (or apple for that matter)

The idea of blocking abf's posts appeals to me.... I'm not sure why actually, since I enjoy watching zealots attempting to convert the unbelievers and failing.
no it is just us not bothering to tolerate that sort of stupidity.
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