Dell has improved their return process!

i too got great service from a dell return...i receive my refund in less than a week after the package was received from them..i was suprised, so i had to contact customer support to confirm that my return was processed, and it was....

Wow!! I hope i get my refund as fast as you guys did. Now, i did not have to pay for my return though! They sent me a free UPS label.
I just hope they don't charge me for it later.

Same here. My origniial XPS2 was recieved by them on Wednesday and they credited me on Friday.

So how is this setup? How do you know who they assigned and how do you contact them, etc. I'd like the funds back quicker than 30 days as well.

I usually just used the return link on the support site and do returns via email (never paid for shipping). But, it looks like they want you to call now for all notebook and desktop returns as of this week, so they must have changed something.

After all that Sparkle 9300 threads you guys made you guys end up abandoning the 9300 eigh?

Thanks for the info. I also use email to setup returns with Dell - but never thought to send the reps that handle my case(s) the UPS tracking to speed things up - I will try that!

As for my 9200 - I still have it, but I've got an RMA on it. I RMA all my Dell purchases within the first week I get them so I can send them back when I want (if I want to) and so I don't forget and miss the deadline. Why loose money by selling? Yes, I've had the 9200 for months, but according to Dell the delay in getting it back to them is due to UPS not coming to pick it up on the dates they claim - so they keep renewing the RMA for me.

I have another 9300 on order as well. I figured I'd give it one more shot to see if I can get one with the Samsung screen as the LG sparkles are just intolerable (to me). I also wanted to take advantage of the 34%+ off deal through the EPP and was able to save $1500.

Also, I now have a nice collection of parts I can swap on to whichever machine I decide to keep. I know which vendor of which part is the best for me, so it's just a matter of swapping them out!

By the way, how do you know that your 9300 that is on order has the Samsung display? Unless it shipped and you checked using the System Config feature via the Service Tag. I still have to wait for mine as it's in the Boxing stage (Malaysia trip).

LOL - Actually, I have so many packages coming and going that I have a great relationship with my UPS and FedEx guys. They know that there is always a Dell and or Apple package coming in and going out. I also use them constantly for my eBay transactions.

So, when I know that Dell sends a UPS request through the system, I usually leave Rob (UPS dude) a note and say, 'Ignore all UPS pickups from Dell until further notice' - or just tell him that when he delivers another package of mine. This way, he never needs to waste a trip.

All I want is a nice cool running and QUIET notebook with a great and large high-res display that lasts a long time on battery. The 9200's display's were matte and sucked and the 9300's I've had were glossy and sucked. So, if this last one has a great display, I'll most likely keep it. I've got the 'good' and preferred parts waiting - Keyboard (Thai), Optical Drive (Hitachi), Battery (Sanyo), WiFi (Broadcom), Hard Drive (Seagate), and Memory (Hynix DDR2 533). Now all I need is the last part - a 'good' display!

I returned a refurbed 8600 on Feb 24.. first call to Dell, they denied they'd received it... Hang on to your UPS receipts! I've given them the tracking, each csr says they'll get right on it... but it has been two months now, no refund in sight.

I've had terrible experience with Dell since my first purchase in December'04. Won't be dealing with them again. I should add, I have a BEE and have worked in engineering for 25years and have dealt with many companys... This is the worst. They are the McDonalds of computers.. eat it, but don't expect much.

Too bad for you! Similar scenario happened to me also and after several months I finally had to do a BBB complaint. Things happened pretty quickly after that. Keenp on it & good luck!

I know what you mean, the post office, ups, and dhl all know me

Just checked with my bank... nope.. no credit yet. This will be two months and the fifth call to Dell customer support and each time they apologize and say just give us 5 more days... yeah, right. This is after, they tried to claim it never arrived!! Again, sports fans, KEEP YOUR TRACKING NUMBERS AND RECEIPTS - that's all you have in a legal battle. I only had the sytem 3 days and returned it complete and barely on for 2 hours, when I heard of the design of the 9300, which I bought later.

I hate Dell.

Still no credit, although I'm paying interest in the card.....

weird..i returned a laptop and it was received by DELL april 5th and i got my refund/credit back in exactly a week...i was quite suprised...

not sure what made it so quick..but i posted a message on dell's message board/forum in the credit/returns section and gave all the information necessary and the administrator sent out a "POD" to the returns department...not sure if that was the reason why my return was processed so quick..but you might want to give it a shot..

Another check today shows no credit from Dell.. I'm paying interest on an item I don't posess! What can I do???

All calls to Dell lead to the above result: "Oh my, so sorry, you should have your credit, just give me 5 to 7 days to work this out."

Then nothing...... This is like $1100.00 we're talking about, I've never had such a bad service experience.

I think you should file complaint to BBB and FTC. You did not deserve such treatment.