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Dell has improved their return process! - Page 2

post #21 of 29
4/24/05 at 5:00am
Wow, i just checked my account at Dell and my refund has been issued. The whole thing only took one week, and they even paid for the return.
Dell
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post #22 of 29
4/25/05 at 9:47pm
That's what's wierd about Dell, no consistancy... I still have no refund. The item was returned exactly as received in four days with proper ID/RMA outside and inside. First, they deny receiving it.. until ofcourse UPS comes into the equation with legal delivery time with signature. Now, four reps later with the same spiel -give me five to seven days... and nothing. I guess the next step is legal threats and BBB file with credit card charge back... just hoped to avoid this hassle, especially since everything was done according to Dell specs.
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post #23 of 29
5/3/05 at 9:00pm
Just an update today:
csr, just give me 5-7 days...

this follows: 4/25 give me 5-7 days. On and on ....

This is getting to be like a twilight zone episode. Item returned, over 8weeks with no refund. Dell denied the item had been returned!! Had to provide legal docs before they would concede.

As a B.E.E. engineer working in the field 25 years, buying up to $75000 IT per year, I've never had a customer service experience this bad... Bar none.
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post #24 of 29
5/5/05 at 6:12pm
Quote:
Originally Posted by Xarthan
I know what you mean, the post office, ups, and dhl all know me

DHL now knows me for I got the right customer service woman who provided me with the correct tracking number. I called Dell at their 624-9897 number who was surprised that not only did I know the tracking number, who signed it, what date the person signed it, and the number for the DHL customer service woman who would back me up. A Dell supervisor is going eat his cake on this one, for he wanted me to fork up $2845 for a broken I8600 computer.
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post #25 of 29
5/5/05 at 6:22pm
hm, next time the $750 off coupon circulates, i may have to reconsider buying it. with that coupon, it's much much cheaper than anything else you could buy... but you have to deal with the inconsistent customer service..
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post #26 of 29
5/5/05 at 7:06pm
Yeah when I returned my 9200 to buy the 9300 they had me credited a week before I even expected it. I called to ask when they were going to refund my money, fully expecting several more days until the process was completed, and the agent kindly informed me that it had been refunded a week ago.
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post #27 of 29
5/5/05 at 7:22pm
yeah dell's return policy is why i will never buy another dell product UNLESS i am 100% positive i am not going to return it. Just a huge pain in the butt, you always have to call and check the status bc it usually takes like around a 1 month to get my money back on like the 10 returns i've done over the last year. i returned a 9200 that took a month and a half to get my money back and the people just kept saying they already credited my account, which they didn't and it kept going around and around. too much to deal with so i quit buying their stuff just bc of that....alot of the time i would just keep the item and turn around and sell it just bc i didn't want to deal with the head ache. hopefully they have improved it and maybe i will buy another product for them soon....but i'm still not happy with them so i don't think i will buy anything for a long time, unless those new 24inch monitor's come down in price then ill have to splurge and get one. hopefully it's not a fluke
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post #28 of 29
5/6/05 at 4:36am
Quote:
Originally Posted by RMHOP81
........but i'm still not happy with them so i don't think i will buy anything for a long time, unless those new 24inch monitor's come down in price then ill have to splurge and get one. hopefully it's not a fluke
Try to imagine what mine looks like as it has a 19.5 inches high and 34.25 inches wide *in* screen view! BTW I use a key digital component adapter for component colorstream view. I have a Inline Inc IN3506 6 components into a single component input in the back of the F38, for a big Home Theater Personal Computer.

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post #29 of 29
5/6/05 at 5:20am
i'd rather have the 42" plasma
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