Dead/Stuck pixels GALORE!!! - Page 2

Don't all 5680's have the built in antenna, whether you get the internal wireless card or not?

Could it all be a numbers thing?

My feeling is that, in the earlier days of the 56xx/88xx releases, there were not so many folkes on the forums (or buying Sager), however, over the last year or so, they have grown (sales-wise) to cover a larger audience; consequently, these forums have also grown in proportion, therefore more problems are being reported.

Remember, about 75% of the posts in a forum are going to be PROBLEMS - there are tons of people who are satisfied and happy, and have never been to these forums...

So take this all with a grain of salt. More purchases = more people with stuck/dead pixels.

Here's a quick assumption: let's say 5-10% of the units shipped have dead and/or stuck pixels. Now, a year ago you sell 100,000 units; therefore, you'd have 5,000-10,000 units with dead/stuck pixels.

Today, you are moving 500,000 units (assumed, remember); using the same percentage, you'd now have 25,000-50,000 units with problems.

And if 10% of Sager Owners participate in these forums, it's likely they are a very high percentage (80%) of owners w/ problems. Therefore, your report of problems seen in the forums are multiplied, but the report (or lack) of no-problems are the same (i.e. little or none).

-myrkat

Already working on it...

Sincerely,
Laura @ PC Torque
800-346-6986
http://www.pctorque.com
http://www.talknotebooks.com

Thanks myrkat...great post. Very true indeed.

It is not that there is more of a chance of getting dead pixels, it is that there is more of a chance that your fellow owners are going to post about it becuase we have given them an open forum to do so.

We wanted a place where our current, past and potential customers could come and voice their questions and concerns and that is exactly what we have here. We are not going to censor those with problems and hush hush issues that arise. We want to know about problems and concerns so we can deal with them immediately. A side affect of this is people misinterpreting the amount of problems that there are in relation to the amount of happy customers, but it is more important to us that we know what needs attention.

Sincerely,
Laura @ PC Torque
800-346-6986
http://www.pctorque.com
http://www.talknotebooks.com

Alright, anyone who says dead/stuck pixels are a fact of life is dead wrong. Recently I decided to do an experiment. My college has roughly 200 LCD screens in it's computer labs. I decided to check them for dead/hot pixels. I saw 2 hot pixels total. I saw around 10 dead pixels total. They are several diffrent model LCDs, although all of them are 15" Gateway LCDs. This lead me to believe that 1 of 4 things is happening...Either:

1) Gateway has REALLY good no dead pixel rates.
2) My school paid 5x the cost to get screens with no dead pixels (Which apparently is required to get no dead/hot pixels according to people in this forum).
3) My school sent back any screen with dead/hot pixels because they care about students so much...(Sarcasim...)
4) LCD manufacturers are trying to pawn of pieces of crap on their users and claim that there is nothing wrong with them.

Since I couldn't really narrow it down any further than this by doing my testing, I saw it was necessary to speak to the head guy of the computer labs here. So I went to his office and told him I had some questions about the LCD screens. He was more than willing to help me out. I asked him if they had gotten any LCD screens with lots of dead/hot pixels. He told me that what they have here is what they got. The only time they return screens is when one doesn't work or has a more noticeable problem making it unusable. (Such as the backlight not working or something of that magnitude). He said that they really didn't have many dead/hot pixels that he or his staff had noticed/reported. So this leads me to believe that either my school got #(!@ lucky, or other LCD manufacturers are just handing out %(#! and you all are buying it.

I have 3 on my new 5680

Well, hopefully my laptop comes today and I'll be one of the few select people with 0 hot pixels and very very few dead pixels. I can handle a dead pixel or two, (granted they aren't in any obvious places).

On a side note my laptop for some reason went out for delivery twice this morning...very confusing.

6:45 A.M. LANSING, MI, US OUT FOR DELIVERY
5:40 A.M. LANSING, MI, US OUT FOR DELIVERY

It prolly just got scaned twice on the truck.. no worries..

Well, I have two hot pixels on my 5680 with one of them falling into the supposed replacement area in the center area of the screen, and complained to Sager about it.

When I got a call back from them, the tech asked his manager about the pixel policy and then came back and told me that the policy about the # sign in the center area being the replacement zone only applied to the 16-inch screens, and that 15-inch screens would only be replaced if they had more than 5 bad pixels. When I asked pctorque about it, they said they'd look into it. I'm still waiting for their reply.

It's a shame about all these 5680s with defective pixels. I almost returned it too, had the RMA and UPS coming to pick it up, but changed my mind at the last minute. I mean they're usually barely noticeable, and on most background colors can't be seen. The one near the top left is more noticeable (light blue) while the one in the center area is hardly ever visible (dark blue).

If anybody is a picky perfectionist about their things, it's me. So if I can live with it and get over it, anybody can. IMO, Sager still makes the best notebook computers, and I wouldn't spend my money on anything else, especially not on a certain local overpriced and overrated competitor.

Look I hate dead pixels as much as the next guy - my dell had one after I payed 3 grand for it. Sager has a very good policy on the dead/hot pixel stuff far and away better than Compaq/Dell/GW. If the pixels are within the # then send it back and have it replaced (don't bitch and moan about it thats not gonna fix anything). If its not then my advice - you dont want a screen with dead pixels and you get one - send it back. Get your money back - buy another one and try again.

Everyone has been yelling about "I paid $2500 for a laptop and I want a perfect screen for that money blah blah blah" Well there you go you paid $2500 dollars for a laptop that anywhere else would have cost at least $500 more. Suck it the hell up - pay $30 for shipping back to Sager save $470 and get the screen replaced.

PS: I of course will be hoping for zero dead/hot pixels

i wonder if the delay on the 8890 because of the low lcd stock will help those of us who get laptops with the new stock of lcds will have the cream of the crop lcds.

This starting to remind anyone else of a specific forum that is for customers only with no demo account...?

I have to agree with mykrat on this one. You are going to hear more complaints because of increased Sager purchasing and increased knowledge of dead pixels. If anyone else has had a laptop before, the screens have had dead pixels for years.

Would be cool if we could get a consumer/manufacturer boycott on Hitachi until they fix their stuff. Anyone want to get one going? Maybe get some big websites on it. If someone wants to go for slashdot that would rock.

What would happen if Hitachi took the same rout towards their TV line? (Comparatively speaking) There would probably be a huge consumer backlash. Anyone have Ralph Nader on speed dial?

I originally paid well over $3K for my 8887 (16.1" UXGA) and I have one stuck pixel (red) in the lower-lower-left corner. I notice it quite often (especially on "black" screens) but it's not too bad.

Ironically, my boss (who I always thought was more anal than me) has a 1600x1200 13"(?) IBM A22p and it has a stuck (green) pixel just right of center and he never knew it until I pointed it out to him.

Perhaps there is an LCD-industry trend happening where they are relaxing QC standards to meet demands and prices? That surely could be an issue, and depending on Sagers agreement with Clevo (and Clevo's with the LCD odm) there may be nothing anyone can do about it but send things back and stop buying... this will trickle back to Clevo and the LCD odm and make them either tighten their quality control or force them (Clevo) to look elsewhere / start their own plant.

We need more LCD manufacturers in this world.

-myrkat

Sorry, but business within a capitalism model doesnt work like that. If you offer something at a given price (regardless on whether it's cheap or not), it means you're able to deliver the product advertised flawlessly. Price doesnt come into the equation.

It's like if you bought an economic car (say a Toyota Corolla) and since the price tag is low, they're excused to deliver the car with a scratch.

IMO, all LCD manufactures should test their products before finally delivering them out to the customers. There is no excuse for poor quality control in now-a-days economy.


Cheers.

Obviously, you only read the first sentence of my post and completely skipped over the rest...

Actually that not true in the slightest. Its buyer beware in a capatalist market. The manufacturer does not have to provide anything other than the product advertised. If sager were advertising
"Brand new 8890 with flawless LCD technology" Then the liability falls right upon them. The however have acknowleged that bad pixels exist and this information is known to the buyer up front. You "choose" to take the risk that there will be bad pixels.

Its a crap shoot. Just like life.

EDIT: Oh a turbo I actually wasnt refering to you - you posted while I was typing and it was just unfortunate sequencing. I did actually read your whole post and have no problem with it.

Actually I talked to Sager and they said they are still doing the center of the screen replacement on the 5680 wide angle LCD. They don't do it for the SXGA+ LCD in the 5680, but they do replace them if they see any with it before shipping out.

Thanks for the info Adam + Laura.