Dead/Stuck pixels GALORE!!! - Page 3

I have one dead pixel on my 8890, it is very near the center, definely in the center of the #.

I'm waiting to hear back from Sager.

I'm also torn between actually sending it back if it is covered, or just living with it. I rarely ever notice it, except when installing software, when I'm just waiting...because it is always in the dialog windows for installs...shows up well against white or grey background.

i have a 5680 with intergrated wireless and no dead or stuck pixels. i checked by changing the desktop to different colors, so its possible i missed an incongito bad pixel, but i dont think so. yay!

Paying even $30 to get a replacement sucks cause you aren't garunteed that the new one will be any better. You could end up going through 4-5 laptops and still not getting what you payed for. And I'm sure PCTorque would just LOVE you....

Why would they just love you - its to them you return the laptop - not sager. they dont get any mobey for a returned laptop. My point wasnt that it was a good solution. Just that it was a solution.

Trust me folks. Dead pixels are rampant in all makers laptops. You just dont have a forum like this to hear about it. Its not sager we need to be yelling at - its the LCD manufacturer.

Man.. thats what i said 20 posts ago! :P

I have a 5680 with one stuck blue pixel two inches from the top and two inches from the left. Neither massaging or color flashing gets rid of it..... It's really only noticable on dark backgrounds.....

But I'm not buying the LCD from the manufacturer, I'm buying from Sager. I'd yell at Hitachi, but there's nobody listening. The only way they will listen is when people don't buy what they sell, and the only way I as a consumer can do my little part in the whole process is to send it back if it sucks. I don't believe in the whole "pass the buck" philosophy. I don't CARE whose fault it is, I'm buying a screen I don't want it to suck. That's for Sager and Hitachi to worry about. Bottom line, Sager chooses who they buy their LCDs from, and if they choose a company who sends out a lot of LCDs with bad pixels, then really it is their fault. I realize it's just business, and nothing personal. They choose a screen they like which gets them the best profit margin. It's also nothing personal when I send the damn thing back. (I sent my first 8887 back and bought a new one.) I'll do it again too, if this 8890 has crappy dead pixels. There's really not much to debate. That's part of why Sager has a 30-day money back guarantee, and I'll feel quite free exercising that policy. If they didn't have the policy, I wouldn't buy Sager.

One thing that does really suck is the many people who want to buy a painted sager and would have to pay a 15% restocking fee.

im suprised no one has mentioned the 4760? its has the biggest screen sagers got and its supposed to be a multi media powerhouse so it would be cructial to have the screen flawless, since a big reason ur buying it is for the screen. i'm also getting a 4760 very soon and i really would like not to have any dead/hot pixels since i will be watching many dvds in the car and such.

great thread tho kept me busy reading

Wakeman has a very good point. That would be even worse to spend the extra $ for a painted laptop only to have it ruined by a dead pixel on the screen. You would be stuck with whatever you got unless you wanted to eat 15%.
I think the painted laptops should have the same return policy as non-painted laptops....

If you read the full thread I suggested this as a solution. My problem was not with people sending them back , it was with people who are acting like Sager is the only laptop company who ever had dead pixels. Return away .. I will be if my screen is not up to spec.

By the way, most, if not all, car manufacturer's do produce "lemons". Where do you think we got the term and why do so many states have "lemon laws"? Its the same with nearly any product and the more so with complex products like laptop computers. Remember this, a typical laptop is probably more complicated than anything less than 10' on a side built by man before 1960. Its amazing they work at all.

That's why SAGER has a 30 day, no questions asked, money back return policy. You don't like it, for any reason, dead pixels, it smells funny, it doesn't match your decor, or you think it makes your dog jealous, just send it back. Hell, $30 or so is worth it just to see and play with such a nasty beast for three or four weeks, even if it is a bit bunky.

However, that doesn't mean you shouldn't mouth off on these forums. They are a primary way for PCTorque to get feedback on the product and provides them with hard material to talk to SAGER with and the same goes for SAGER to CLEVO and presumably that also goes with CLEVO to Hitachi. And that will help make the product better for all of us.

But Myrkat is right, even if you take the example with the school lab, he came up with about 2% to 4% problem pixel rate, which is what I would guess it the rate of bad pixels being seen. I'd go so far as to say with 200 machines, he really didn't have time to really assess them all in detail so even his rate might be low. I mean, a thorough examination takes at least 3 or 4 minutes and that adds up to 10 to 13 hours, did he really spend that much time checking them out?

So, if you have a problem, speak up and send it back. I just hope you will speak up later when, hopefully, you get a flawless screen in return and have that hot-damnedest laptop around. And if you really feel SAGERs suck, well, go buy something else. I, for one will appreciate it as it will decrease the demand, even if only a little bit.

Yeah I pretty much agree.

As long as you can return, I won't complain too much. It's a hassle, and it costs more, but it all comes down to a decision of what's worth it to you. It's your money.

I'm pretty much of the opinion that whatever profit a company makes off selling things to me is paying for customer service and my right as a consumer to be a pain in the ass about the whole thing if I don't get what I feel I am paying for. Since I am not in the business of selling laptops, and I only buy them, I pretty much don't care about who is to blame or whatever global catastophes led to them not being able to deliver the best possible product to me for my money. Excuses don't interest me, I won't even listen.

Have you guys been checking the alienware page? out of the 5 or 6 people that bought the new alienware there is 3 or 4 with dead pixels and are sendding it back to alienware to get it replaced.

don't you think that's a much higher rate then the sagers? I really wonder what alienware will do with screens that has bad pixel. send it to the next person and cross their fingers that they will also want to get the screen exchanged. then they can just keep sendding out the same 20 units to 100 users and keeping their money!!! J/K...

yeah zero dead pixel sounds nice but 15 days not including shipping time turnaround is a bit long don't you think? if they have the zero dead pixel policy why isn't it checked and replaced before it was shipped? like adam said if sager see a pixel in the center area it's replaced before it's shipped.

yeah i wish sager would have a zero dead pixel policy too but if they have to drop a high rate of screen i'm sure the price would have to go up also with the shortage of screens.

what i think really is happing here is that everyone is looking for that dead pixel when if you didn't look for it you might not have notice it.

Shipping Back

Thanks to Adam for the update on the 5680. I got an RMA to ship the computer back to Sager for a replacement screen. Now it's time for some hoping and praying and as someone said, "some sacrificial bananas to the pixel goddess!"

I'll let you all know how it turns out.

\

I didn't keep track of exactly how long It took me, but it was more than a few hours. Heck, what else was I supposed to do during my 3 hours of hell that I have between classes everyday? Now that I got my laptop I finally have something to do other than count the cracks in the ceiling.

Drink - heavily. Man I wish I had 3 hours between classes when I were a wee lad - 36 friggin contact hours a week.

Dead pixles! Ha! My 5680 shipped with a bad hard drive! Really, I had the thing running for only three days before the disked started grinding like a coffee machine. I called PCTorque, and they pointed me to Sager's tech support (Tom is a cool guy ), but after an e-mail and two phone calls, Sager still hasn't gotten back to me. Very irritating. I'm thinking that if I don't get the call this afternoon, I'm going to look into getting a refund. For $2500, I shouldn't have this kind of hassle.........

John -

I will contact my rep and have him call you ASAP. We will make certain you get taken care of. This is certainly not the norm and it needs attention immediately.

Sincerely,
Laura @ PC Torque
800-346-6986
http://www.pctorque.com
http://www.talknotebooks.com