NotebookForums.com › Forums › Notebook Manufacturers › Dell Forums › Dell Notebooks - General › Dell redeemed themselves with me today
New Posts  All Forums:Forum Nav:

Dell redeemed themselves with me today

post #1 of 8
4/20/05 at 8:22pm
Thread Starter 
I got a pretty big surprise today, after going through alot of crap on the phone with Dell. I had received a concession coupon a little while ago from Dell for $75 and I was going to use it to buy a internal bluetooth module and Logitech MX 900 mouse for my i9300. But the catch was that the coupon was only good for online purchases, and neither of those items are available through the online store.

So I called Dell to see if there was a way to still use my coupon and get the things I was looking for. Long story short, I talked to 5 different reps, eventually getting hung up on (not like a bad transfer or something, the actually hung up on me while I was talking) and ended up with no mouse, but putting the bluetooth module on my credit card.

So I emailed Dell Support and told them I was fairly wriled with all that. I got an email back just a bit ago and Dell ordered the mouse I wanted for no charge! They even said my coupon was still good.

So +1 for Dell. Their different sales departments may suck at times, but their support team today made up for it.
Reply
Reply
post #2 of 8
4/20/05 at 8:28pm
glad to hear it worked out
I was battling with dell for 2 weeks on the phone over a warranty issue
Decided to try the email and it was fixed in a few hours

I am hearing better things about the email support
Reply
Reply
post #3 of 8
4/20/05 at 9:26pm
E-mail is the way to go forsure
Reply
Reply
post #4 of 8
4/20/05 at 10:16pm
DO NOT CHAT I spent over an hour for them to tell me to boot my computer go to the recovery panel off my 2000 cd get the D:\ and run vol to see if my disc drive works a$$hats.
Reply
Reply
post #5 of 8
4/20/05 at 10:20pm
yes. Email is now the way to go.
Reply
Reply
post #6 of 8
4/20/05 at 10:22pm
Dell has been compensating people a lot recently. I complained that they shipped me a 4cell battery, where as I paid for an 8 cell battery and they told me to keep the 4cell battery and the 8 cell replacement free of cost.
Reply
Reply
post #7 of 8
4/21/05 at 2:06am
http://www.personal.psu.edu/users/j/r/jrk132/tech.swf


This sums up almost every call I have made to Dell so far.
Reply
Reply
post #8 of 8
4/21/05 at 11:22am
Quote:
Originally Posted by ecr72
http://www.personal.psu.edu/users/j/r/jrk132/tech.swf


This sums up almost every call I have made to Dell so far.
LOL!!!

That was F***ing hilarious!

But it oddly sounds like a similar experience with me.
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Dell Notebooks - General
NotebookForums.com › Forums › Notebook Manufacturers › Dell Forums › Dell Notebooks - General › Dell redeemed themselves with me today