NotebookForums.com › Forums › Notebook Manufacturers › Dell Forums › Dell Notebooks - General › The good and the bad about Dell service
New Posts  All Forums:Forum Nav:

The good and the bad about Dell service

post #1 of 13
4/22/05 at 12:47am
Thread Starter 
Its amasing how tell can have an amasingly efficient and a piss poor service at the same time.

for example I had an issue I was trying to reslove for 2 weeks on the phone with no avail. The I tried the email service and about 2 quick emails later it was resolved.

The I email sales about getting a bluetooth adapter for my I6000, and get completley ignored. I know they got the email because i sent a read receipt request.

in one breath you can only praise them, and a moment later you a cursing them.

I think the Dell reps pass you off to the next rep if they figure there maybe too much paper work involved in handling your problem or question.

But when you do find a good rep, its amasing the level of service and the lengths they will go for you.

so to Dell I say go to HELL and thankyou. You rock you suck!!!!
Reply
Reply
post #2 of 13
4/22/05 at 1:02pm
Love their service...its as good as it gets.
Reply
Reply
post #3 of 13
4/22/05 at 1:12pm
Ive had the best service ever. (In the morning) Look at this http://www.aximsite.com/boards/showt...light=jcll2002

-jcll2002

Maybe it will help you
Reply
Reply
post #4 of 13
4/22/05 at 1:16pm
Thread Starter 
Quote:
Originally Posted by jcll2002
Ive had the best service ever. (In the morning) Look at this http://www.aximsite.com/boards/showt...light=jcll2002

-jcll2002

Maybe it will help you
this is perfect, I was wanting to get an axim or ipaq. As I have never owned PDA
this site will help me reserach.

jcll2002 what unit did you get?
I am looking for something with bluetooth and 802.11b/g and for use with GPS
Reply
Reply
post #5 of 13
4/22/05 at 1:21pm
I got the axim x30 high. It has everything you want(it only has wireless b though, I think g isnt available yet but then again I havent been following it for a reallllyyy long time). I've used a gps with it and it is awesome. The pxa270 is really fast with 624mhz. The only gripe I have with it is that listening to music through headphones emmits a static sound. Its kind of annoying but not that much. Batter life is ok. I also have the rhinoskin aluminum case which I highly reccommend. Go to dell.com and configure one. Then, call them up in the morning and youll probably get a better price than online. (If not then just say "if I dont get a discount(or something like that), then I'll be forced to buy from HP." <<They always fall for that. When I called them to order, they gave me alot of discounts and upgrades for no reason what so ever. It was awesome. PM me if you have any more questions.

-jcll2002

Also, member michaelx30 has alot of knowledge about ppcs so if you have a question, Im sure he wouldnt mind if you ask me/him.
Reply
Reply
post #6 of 13
4/22/05 at 1:45pm
Thread Starter 
thanks again

just one question I have the newest TOMTOM software for the PDA. I was wondering if you know about map storing. Are maps stored to CD cards or internal memory?

The reason I ask is this unit will be used primarliy for GPS and these maps can be quite large

thanks again
Reply
Reply
post #7 of 13
4/22/05 at 2:54pm
Quote:
Originally Posted by thecommish16
Love their service...its as good as it gets.
it could be better
Reply
Reply
post #8 of 13
4/22/05 at 7:46pm
Quote:
Originally Posted by rincon650
thanks again

just one question I have the newest TOMTOM software for the PDA. I was wondering if you know about map storing. Are maps stored to CD cards or internal memory?

The reason I ask is this unit will be used primarliy for GPS and these maps can be quite large

thanks again
my dad uses tomtom on his tungsten t3. He has his maps on sd cards because theyre like 300mb.
Reply
Reply
post #9 of 13
4/22/05 at 11:41pm
the good thing about dell , they give out discount soupons to anyone who bitch to them . the bad thing , they're so stupid to do that
Reply
Reply
post #10 of 13
4/22/05 at 11:47pm
Thread Starter 
Quote:
Originally Posted by digitanium
the good thing about dell , they give out discount soupons to anyone who bitch to them . the bad thing , they're so stupid to do that

Good day sir, My name is Adu dami lami lama and I am a Dell CSR rep, what can we you offer you today to shut you up?
Reply
Reply
post #11 of 13
4/23/05 at 12:11am
Quote:
Originally Posted by rincon650
Good day sir, My name is Adu dami lami lama and I am a Dell CSR rep, what can we you offer you today to shut you up?
yeap. you could fix the problems on everyone out there who's bitching about their 9300 screens with sparkles/ leakage . that'll be great . But I doubt it ou guys can ever do that. Just take a look at how many people here are complaining about Dell's bad service. THen you'll get what I mean .
Reply
Reply
post #12 of 13
4/23/05 at 2:19pm
Thread Starter 
Quote:
Originally Posted by digitanium
yeap. you could fix the problems on everyone out there who's bitching about their 9300 screens with sparkles/ leakage . that'll be great . But I doubt it ou guys can ever do that. Just take a look at how many people here are complaining about Dell's bad service. THen you'll get what I mean .
"well sir I do I have solution for you
to make up for all your prblems I can give you a $50 non stackable consession coupon."

lol

well they aren't that bad, in the end they done alright for me. They gave me a free warranty and $100 off my i6000.

Even though i have about 4 or so dead pixels, I think I did alright.
As I said earlier you just need to get the right rep.

but notice this. Call Dell and leave a message for a sales rep to call you back, then leave a message for a tech rep to call you back.
Guess who calls you first, and then guess who doesn't call you at all.
Reply
Reply
post #13 of 13
4/24/05 at 2:54am
I agree with the original post, the customer care by email is fast and extremely efficient. I have had about 7 or more things to take care in the past few weeks and they always answer fast, and sometimes they got me coupons and discounts. I never seen it done anywhere else, where a company takes care of you and gives you discounts, maybe hotel chains and some restaurants, but then maybe.
Dell rocks (the customer care by email division at least!!)
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Dell Notebooks - General
NotebookForums.com › Forums › Notebook Manufacturers › Dell Forums › Dell Notebooks - General › The good and the bad about Dell service