I have a problem with HP's repair service and I am at the end of the road, if anyone has some advice as to where I should go next I would appreciate it. I will be as brief as possible.
My DV1000 began making noise in the fan area when it kicked in, it was not something lodged in the exhaust area or anything like that. I sent it in once, through CompUSA and it came back, supposedly with a 'fan gasket' replaced. The problem was not fixed and the screen (Brightview) had a nice dimple right in the middle where it appears a tool or something of the sort hit it.
I sent it back again asking for the screen to be repaired and the fan fixed again.
I receive it back with the fan fixed and the screen not fixed, it wasn't even acknowledged in the repair - also the charge LED light does not function, there is scratches across the front of the keyboard in that nice glossy area and there are two deep gashes in the plastic next to the 'back' and 'go' buttons.
I contact HP and get ahold of the corporate rep for CompUSA repairs, he refuses to send me a new computer and allow me to swap hard drives which is what I wanted to do and suggests I send the computer in again. HE tells me that it is a long complicated process to troubleshoot computers and he tells me that he will call me back after contacting CompUSA (Thursday afternoon).
I do not want to send the computer in for more damage, all this took 3 weeks and it doesn''t appear that HP wants to deal with me , I never received that call back from the rep.
I do love this computer, the few weeks that I did have it in cood condition, now I feel that I have damaged goods through no fault of my own - all I asked for was a simple repair and I am stuck with cosmetic damage and more problems.
Anyone have any ideas?
My DV1000 began making noise in the fan area when it kicked in, it was not something lodged in the exhaust area or anything like that. I sent it in once, through CompUSA and it came back, supposedly with a 'fan gasket' replaced. The problem was not fixed and the screen (Brightview) had a nice dimple right in the middle where it appears a tool or something of the sort hit it.
I sent it back again asking for the screen to be repaired and the fan fixed again.
I receive it back with the fan fixed and the screen not fixed, it wasn't even acknowledged in the repair - also the charge LED light does not function, there is scratches across the front of the keyboard in that nice glossy area and there are two deep gashes in the plastic next to the 'back' and 'go' buttons.
I contact HP and get ahold of the corporate rep for CompUSA repairs, he refuses to send me a new computer and allow me to swap hard drives which is what I wanted to do and suggests I send the computer in again. HE tells me that it is a long complicated process to troubleshoot computers and he tells me that he will call me back after contacting CompUSA (Thursday afternoon).
I do not want to send the computer in for more damage, all this took 3 weeks and it doesn''t appear that HP wants to deal with me , I never received that call back from the rep.
I do love this computer, the few weeks that I did have it in cood condition, now I feel that I have damaged goods through no fault of my own - all I asked for was a simple repair and I am stuck with cosmetic damage and more problems.
Anyone have any ideas?
