Availingfaith:
If you could answer following questions, (I have read the entire thread):
How long after recieving your AW did you began to have problems?
All of my problems came shipped with the unit. I had mic and video issues from the start.
How long after you called AW did they suggest you ship unit to them? I worked with tech support on the phone for a couple days if I remember right. I was able to return it on day 2 but kept it a few more days trying to troubleshoot the video issue myself. During those few days the unit got progressivly worse and got to a point when working with tech support that it woulnt even boot. At that point I sent it back.
How long did it take them to "Fix" it?
My laptop was back to me in about 10 days. Unfortuantly they did'nt fix it. Something got meesed up at the depot and the unit was shipped back before being fixed. It had been worked on a little as it would boot now, but it never got re-formatted, the mic fixed or video issue resloved.
How long did the entire ordeal last, from the time you have first called to the time they have actually agreed to replace the unit?
After the depot mishap I was pretty much over the 7700m model and was able to work out a deal that would allow me to return the laptop and order another AW system. I am still waiting for the second system. My orginal order was late March.
Please mention anything you think might be useful to me in case this happens to my machine. In case I forgot to ask any other poignant questions.
Chances of this much of mishap happening again would have to be low I'd say. However there has been a bunch of posts lately on video issues with the 7700m. Most of those people had their problems fixed with a replacement card. If I remember right, AW just shipped new cards out and walked them through the installation over the phone instead of having them send the entire unit back. Like I said my orginal order was in March its now going on June and I still dont have a computer from AW so if your looking for a confidnece boost from me, sorry. But I do think odds are in your favor of reciving a quality unit.
Also, are you sure AW wont still offer you support outside of the states? I dont see why they wouldnt.
If you could answer following questions, (I have read the entire thread):
How long after recieving your AW did you began to have problems?
All of my problems came shipped with the unit. I had mic and video issues from the start.
How long after you called AW did they suggest you ship unit to them? I worked with tech support on the phone for a couple days if I remember right. I was able to return it on day 2 but kept it a few more days trying to troubleshoot the video issue myself. During those few days the unit got progressivly worse and got to a point when working with tech support that it woulnt even boot. At that point I sent it back.
How long did it take them to "Fix" it?
My laptop was back to me in about 10 days. Unfortuantly they did'nt fix it. Something got meesed up at the depot and the unit was shipped back before being fixed. It had been worked on a little as it would boot now, but it never got re-formatted, the mic fixed or video issue resloved.
How long did the entire ordeal last, from the time you have first called to the time they have actually agreed to replace the unit?
After the depot mishap I was pretty much over the 7700m model and was able to work out a deal that would allow me to return the laptop and order another AW system. I am still waiting for the second system. My orginal order was late March.
Please mention anything you think might be useful to me in case this happens to my machine. In case I forgot to ask any other poignant questions.
Chances of this much of mishap happening again would have to be low I'd say. However there has been a bunch of posts lately on video issues with the 7700m. Most of those people had their problems fixed with a replacement card. If I remember right, AW just shipped new cards out and walked them through the installation over the phone instead of having them send the entire unit back. Like I said my orginal order was in March its now going on June and I still dont have a computer from AW so if your looking for a confidnece boost from me, sorry. But I do think odds are in your favor of reciving a quality unit.
Also, are you sure AW wont still offer you support outside of the states? I dont see why they wouldnt.
just kidding, availing. I gotta turn on a fan. boy its getting hot. Can't wait for you to get this thing. The Predator is an awesome system! Its better than any picture.
