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Alienware support - Page 9

post #161 of 167
6/9/05 at 1:11am
Mine has been sitting at my house for over 3 weeks now in its box Sigh. Damn Iraq, and Damn all the carzy towels with guns... But i go home in 12 days, just for leave but i can pick up my beast. After i read this post im nervous as all hell, because i wount even be in the country to complain. I can imagine how long it would take to get fixed considering im in Iraq.
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post #162 of 167
6/9/05 at 1:03pm
Just a heads up to everyone: availingfaith has changed his name to DarkSpartan. His integrity hasn't changed and there is no intention to decieve anyone. I even made the mistake of thinking something was up but it was my mistake. availing (DarkSpartan) still sent me a link to check out his new 9300 review. If anyone want to check it out in the Dell review forum the thread title is "DarkSpartan's 9300 Review".

Still waiting for for an update and link to this Alienware review.
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post #163 of 167
6/9/05 at 10:00pm
Thread Starter 
I actually got a phone call today from an AW rep telling me that my Aurora was shipped. I told him that I got the e-mails yesterday letting me know. He said he just wanted to make sure I had got the e-mails and that I knew it was shipped. He also said I should get it tomorrow. Thats 1-2 days earlier than I thought.

You cant imagine how nervous I was when I saw it was them on the caller ID. lol

Another step in the right direction. Thanks again AW_Richard.
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post #164 of 167
6/10/05 at 1:07pm
Quote:
Originally Posted by plasmashot
Hi, all I can say is AW Richard asked the same of me several months ago and still no positive outcome from AW CC department, actually they are worse now then they were then.

Hey Plasmashot,
I dont remember your situation. If you need any help, PM me and I will look into it.

Richard
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post #165 of 167
6/10/05 at 4:36pm
Thread Starter 
It showed up a few hours ago. A day earlier than expected. I haven’t even had a chance to power it up yet. The case is amazing looking. Not a scratch to be found.

One thing I'm confused on and would like some input from you guys.....I called tech real quick to see if they would walk me through installing the wireless PCI card. And I was told no. I was told by some other techs that I should call before installing anything so they could help. I understand they will not provide support for 3rd party stuff but I thought they would help with installing something like a pci-card. I asked about memory and was told they didn’t support installing new memory either.

I was a little hesitant because of the dual video cards. There very little room. I was asked to use it for a bit before installing anything to make sure it worked. Which totally makes sense so I'll put off installing the card for a day and run it with nothing but factory components. I could of sworn I've seen it talked about on this board that AW tech asks you to call in before installing something. I could be wrong.

Anyhow, my first impressions are great. This thing is a beast. Cant wait to fire it up. More to come....
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post #166 of 167
6/12/05 at 3:45am
availing, do you have the Battlefield 2 demo yet? gotta check out the notebookforums.com server. game that Monster!
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post #167 of 167
7/11/05 at 2:38pm
Quote:
Originally Posted by plasmashot
Hi, all I can say is AW Richard asked the same of me several months ago and still no positive outcome from AW CC department, actually they are worse now then they were then. I have to say great sticking to your demands with AW on getting what you payed for and want. I have to say AW Richard gives you correct information then when you confirm it or inquire about it or get the emails from AW they will for the most part not be close to what AW Richard has said. At this point stick to what AW Richard has said for dates and they will be correct. As for feeling that AW is doing something by asking for the phone logs, do not hold your breath its just a customer service thing to please the customer and nothing will be done with them. Hey they got the US Army contract why do they need us now. Thanks for keeping us all informed of your progress with alienware, very informative to everyone. keep us updated with what happens.....have a great day everyone
Something similiar happened with AW_Jaun plasmashot......And is it me or are the CSR getting a bit more nasty over the phone?
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