Did you call them? you should really call them, I called them almost everyday until they delivered to make sure eveyrthing was hunky dory. You never know. One person may tell you one thing and then on the site or an e-mail will tell you something else. Usually calling will clear up any uncertainties. But like everyone else said it varies. Mine took about a week to get out of phase five, but I think that was wierd situation when my internal wireless would config correctly with my graphics card. That pushed out my time a little longer than usual i suppose.