As always, it's with the customer support that most businesses really have to shine in... and not only does PCTorque offer fantastic products but they follow through excellently with their customer support... The ability for a company to take care of it's good deeds AND it's mistakes in the same praise and process is a hard to find attribute.
I had a recent incident in which I purchased my laptop with a debit card, so the money was taken out but not provided with a receipt. The bank had authorized the payment but without a receipt, they simply put my money back in my account. I was worried about this. I intended to get the money out of my account when I ordered it, not some later date, for fear that it would come out at an inopportune time and overdraw my account. So I cancelled my laptop, wanting to purchase it again through another method of payment. While I was waiting though, the cancellation I made didn't really go through correctly, so hence it was never cancelled. What I had feared would happen, did happen. The money came out before my next funding came in and overdrew my account. My laptop had shipped to my apt while I wasn't there and my roomate signed for it. So naturally I came home appalled at my overdrawn bank account and a laptop that I had cancelled, worried about the bills that were supposed to come out of my account soon.
I immediately contacted PCTorque and they offered to wire ALL my money back to me PLUS all the the overdraft charges to me IMMEDIATELY. Also, they offered to have UPS pick it up from my apt and they would take care of the shipping charges. They even got back to me within hours of the incident. Throughout the whole process Laura kept in very close touch through e-mail and phone to make sure that we resolved this situation in the most satisfactory way possible. Needless to say I was very surprised but very relieved to find that they were as serious about my investment as I was.
In the end, I decided I loved the laptop enough to just keep it (I wanted it anyway) and they refunded me the overdraft fees and bank fees and made everything square. I got the funding in time for my bills and I had a new, awesome Sager notebook. Had it not been for the great product and fantastic customer support, things would not have ended up as they did.