I received a new 700m today. One of the screws holding the hard drive cover was stripped. I couldn't get it out to replace the hard drive. Called Dell, and after being transferred around for about 40 minutes, ended up with Indian tech support. The guy tells me that the stripped screw is a "user replaceable part" so they won't cover it under the warranty. The guy tells me to take it to Best Buy and pay to have the screw fixed. I said, "Huh? you sent me a brand new computer with a broken part. You need to fix it." After arguing for about 20 minutes, I asked to speak to a supervisor. The guy comes back on and says ok, we'll fix it. They will send me a box to return to their depo. Then they transfer me to the supervisor who wants me to rate their customer service from 1-10, 1 being worst. I said 2. The guy said "we really want a 9." Fat chance.
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4/28/05 at 3:05pm