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Just sent my M6810 in for repair

post #1 of 4
4/28/05 at 6:04pm
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Did anyone else get a shipping box with no static bag? Mine didn't have one, and I'm hoping that's not going to be an excuse for them not to fix it.
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post #2 of 4
4/28/05 at 6:09pm
Mine didn't have one either. Wasn't a problem, they shipped it back with one after repairing it.
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post #3 of 4
4/28/05 at 6:17pm
Mine didn't come with one either. I sent it in, they received it the next day, repaired and shipped it back the same day. They replaced the motherboard, hard drive, hinges, and back cover of the lcd.
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post #4 of 4
4/28/05 at 7:44pm
You don't really need one, unless you are really worried about scratches on your case. Mine didnt' come with one, and they sent it back on my door step in less than 96 hours, looking better than when I shipped it off with Gateway's box.

Their service seems to have gotten a lot better, the turn around time was just amazing and the job seems to be well done too. At least so far. The plastic of the back panel of the LCD seems to be made from a different type of plastic, with less flex. The strength of the casing could have been one reason that all the cracks started forming. Only time will tell though.

Good luck.
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