Removing and reinitializing, or re-enumerating as some call it has always worked for me! I am sorry I did not make it clear that it also involves reinstallign the origanal synaptics drivers from HP or synaptics.
In fact I just used this technique today when my older n410c compaq stopped talking to the phone and my printer and also any of my other computers.... through Infrared port. I fiddled with it for a few minutes, ..............then remembered to try a reboot before wasting time.......rebooting fixes alot of windows problems so easily instead of fighting the problem...........that didn't work......fiddled with it for now 30 minutes and still did not work.....then remembered to re-enumerate......tada....drumroll....it worked once again for about the unteenth time counting about 6 times for just the touchpad.....since my infrared port used native windows I did not try to reinstall the drivers as part of this process....but if that did not work I would have done that by using Device manager and my windows disk to reinstall the drivers. If the HP softpack driver does not work you can try the Native windows driver set off of you HP OS XP disk and Device manager to reinstall or rollback your drivers.
The part about taking it apart ......well I should not have typed that in my post to you.......it was something I remembered the one time I really had difficulty making the touchpad return to normal function..........IT was an act of desperation on my part thinking that maybe there was actually a loose connection as removing in device manager does the same as unplugging and plugging in. I also thought it might actually have been a mechanical problem since reinitializing by removing in device manager and reinstalling the drivers did not work. I also knew that the 15 minutes to remove a few screws and to unplug/reinsert the ribbon cable.....and fiddle with it and reboot a couple of times took less time than reformatting and fresh install on my older notebook that I would estimate would take four hours to return it the way it was with all the install/reboot/install/reboot/update/driver install/reboot/install apps (oooops where did I put that disk......oh.....OK....but what was the install key number to activate.....where is that key number......gosh darn it.....they put it on the cellophane wrap around the package......I meant to write it down and save it some where.......dam it.....). I can't explain why the physical unplug-replug worked except if the conneciton was truely loose.
Great to hear you are under warranty and at three weeks, thats great. Can't say I know about the compusa other than that there is no cash refund after 15 days and you are past that. Don't waste time though and call HP. There products have a 30 day software warranty and thats it. After that they charge you a ton of money. Call and complain to them to get a CSO number, their number is something like Hp-invent or something or such, and you must like use the stupid telephone routing using voice saying "notebook", "presario", then "DV-????". This is definitely a software thing that both compusa and HP do not support though for a very brief period of time after purchase they do.
Does anyone know the compusa warranty? besides the 15 day cash return policy? I said to call HP, also don't waste time, get your name and a complaint in their computer system as they do support software problems for 30 days....get the number for you case.....you can use that later past the 30 day time period but you must get it in the system....... and return to the store you bought it from (compusa). Profess ignorance. Say you did not donwload or install anything except 2 weeks ago when you first purchased and used it every day the.....BAM!....no workie. The tech will probably not be able to fix. This is a new notebook so back up whatever little you have on it and say they can re-image. This should fix it.
Also if you hate dealing with incompetant CS and techs who are not as smart as you, do your own reformat and fresh install of the OS and drivers. Cleaning up the clutter, the free 30 day trial crap HP puts on their computers of apps you can maybe use for 30 days then must pay $$$100's$$$ to continue to use. My HP notebook had 4GB of trial APP crap including AOL crap on my hard drive and that is alot of space to give up to APPS from companies that pay HP to put on your notebook for outrageous profit.
They even have evil AOL at many MB's on the stupid HD......AOL SUCKS!...and you have alot of it polluting up your HD.....so a fresh install by you can free up alot of HD space.....and get rid of the AOL pollution.......that they paid HP to put on their new notebooks and desktops. You can do a fresh install at work if you have that kind of job or at home while looking at TV as its mostly a few mouse clicks.....wait wait wait....mouse click mouse click....wait wait wait.....etc etc.....all together a couple hours, maybe up to four hours for an older notebook where you download newer drivers/support apps from the HP website and putting it on disk or flashdrive before the fresh install.
But seriously the removal of the touchpad in Device manager and removal of all the Syberia ???game software and going back to restore point and reinstalling the HP or synaptics touchpad drivers do not work.......forget about it.....now you are talking about serious time trying to figure it out and its actually quicker wiping out your HD and redoing it.
Are you certain that you removed the offending app, removed touchpad from Device manager, and reinstalled the synaptics touchpad drivers?????
These steps have always worked for me except the one time I actually checke the ribbon connection on my touchpad out of desperation. I seriously beliveve you might have skipped a step of the: REMOVAL OF THE OFFENDING SOFTWARE (SYBERIA??), USING THE RESTORE POINT, REMOVING THE TOUCHPAD FROM DEVICE MANGER-EXTERNAL MOUSE REQURED FOR FURTHER STEPS AND SAVIGN SETTINGS FOR CONTROLED SHUTDOWN, REINSTALLING THE TOUCHPAD DRIVERS (THROUGH HP SUPPORT OR SYNAPTICS DIRECT) REBOOTING.
this fixes any touchpad issue over 95% of the time.
For the rest backup then reformat, its quicker in the long run! Or just return to CompUSA and say "HERE......NEW.........JUST BOUGHT FROM YOU........BROKE........FIX......", but after backing up whatevery you have on notebook.
Call Hp and get it into the system, get a ticket number, return to compusa, dont let it go 4 weeks or you maybe sorry.
but you still have the HP 30 day software support warranty....thats like one week more....don't waste time, check out compusa also.....
Hey the wonders of a Public school education where they teach to type......I think the taxpayers were not cheated with my typing teacher....