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M6811 Screen Flicker Problem again

post #1 of 17
4/29/05 at 4:35pm
Thread Starter 
Screen flicker...started exactly 2 months and 10 days since I recieve the machine... I would follow the fix guide but I have a warranty and Emachine is just going to replace this replacement machine.... 8 Machines total now 3 5312's and 3 M6810's and now 2 M6811's This time I requested my Machine come with an additional 1 Gig of PC 2700 Ram installed due to my Inconvience and down time totaling more then 6 months at this point...I think they should just send a new M6811 or Equivelent Gateway with 1 Gig....We will find out monday..
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post #2 of 17
4/29/05 at 4:38pm
I wish I live in this laptop paradise land
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post #3 of 17
4/29/05 at 5:45pm
Wow talk about bad luck.
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post #4 of 17
4/29/05 at 9:05pm
Thread Starter 
Quote:
Originally Posted by kirby
I wish I live in this laptop paradise land

Hey if they gave me all those notebooks to keep I would be in heaven those are replacement REFURBISHED Machines... I am going to be raising hell if they don't upgrade my ram as I have had Countless HW related issue with there notebooks... I don't RMA Repairs anymore I just ask them to replace the machine... They have to eventually realize that simply offering a refurbished machine that has defects (that haven't been found yet after testing) will not make up for my purchases made... and I won't ever take a refund because they will pay me less back then What I paid for it. So upgrade me to a new machine with RAM please =)
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post #5 of 17
5/4/05 at 12:01pm
Thread Starter 
Correct me if I am wrong but don't the 6800 Series Emachines and Gateway 7000 series machines Power Adapter Connection to the notebook Definitively Click into place when inserted into the notebook... My new Replacement Notebook Slides in and out without the securing Click or Resistance. Which leads me to believe that there is an issue with the DC-IN adapter on the notebook.. I will test with my old Power adapter for the 6811 and test in the new replacemnet for the same issue. 8Th replacement and I am not going to settle for anything less then perfect.
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post #6 of 17
5/4/05 at 2:46pm
Mine clicks.
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post #7 of 17
5/4/05 at 3:04pm
Thread Starter 
Quote:
Originally Posted by FiZi
Mine clicks.

Cool then I will just test my old Power adapter for the Notebook that I am sending back and see what happens.

Edit:

Just realized that I am using my old Power Adapter which I know for sure was clicking into place on the old notebook so It appears it is an issue with the DC-In port on the notebook Motherboard.... And I am now Promptly calling Corp Relations for Emachines/Gateway and kindly requesting a new M6811 with an additional 1 Gig PC 2700 Ram Stick Installed as this new order would be my 9th Replacement machine.
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post #8 of 17
5/4/05 at 3:19pm
Thread Starter 
So emachine is just going to send another replacement M6811 no RAM upgrade... Manager for Corp Relations says that is not possible according to Corp Rep... Does any have a email address for the Corprate VP of Emachines/Gateway Any VP manager Email will be appriciated... 9 Replacments for several different issue in my opinion is Unacceptable without some sort of compensation for the Down time and lost revenue.

Please PM me if you do have a VP email address that I can document my experence thus far and the inability to send a fully function machine to me.

Edit:

They denied me a Refund request due to that I owned (a) emachine computer system in last 12 months (I expected this much figured it was worth a try)

At this point I am really sceptical about the replacement products they are sending out. One point that I didn't try was to see if they would Send me a NEW m6811 I will Contact them again and make the request and report back.

Do you think I am being overly Critical about my current defect?
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post #9 of 17
5/4/05 at 8:11pm
So I was bored at work today and came up with this video. I definatly hear a *click*


http://emachines.fizi.ca/files/SatisfyingClick.rar
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post #10 of 17
5/4/05 at 10:12pm
Thread Starter 
Quote:
Originally Posted by FiZi
So I was bored at work today and came up with this video. I definatly hear a *click*


http://emachines.fizi.ca/files/SatisfyingClick.rar

lol


So if you were me and your power cord kept sliding out because it wasn't securly being help by the Adapter port and were on your 8th Replacement notebook would you be as Critical as I am about any minor/Issue that YOu find... To me my power adapter cord not secured in my notebook Pisses me off to no end. and the corp relations line agent basically said ok replace the notebook or RMA it for repair? I said M6811 with 1 GIG stick installed please. Puts me on hold comes back 3 min later. Sorry Repair or Replace are your only options. Wouldn't you be pissed and wants some sort of appeasement???
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post #11 of 17
5/4/05 at 11:26pm
I would be freakin pissed too if I were you. Hell I'm pissed that the little fake SD card was missing from mine when it came back from RMA. I can't imagine if I had to go through what you did. I think the least they could do is send you a brandnew 7426GX. When you call tech support, have you asked to speak to a manager directly? Sometimes it helps to ask them thier ID number for verification, and then ask for the corporate HQ phone number.
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post #12 of 17
5/5/05 at 1:14am
Thread Starter 
Quote:
Originally Posted by RobertJasper
I would be freakin pissed too if I were you. Hell I'm pissed that the little fake SD card was missing from mine when it came back from RMA. I can't imagine if I had to go through what you did. I think the least they could do is send you a brandnew 7426GX. When you call tech support, have you asked to speak to a manager directly? Sometimes it helps to ask them thier ID number for verification, and then ask for the corporate HQ phone number.

This is Corporate Headquarters. They basically are the ones that made the last 8 Notebook Replacements.

I think I may have to go to Executive Relations if they have one... I know at Apple Computer they have Level 1 support, then Product specialist, and Customer Relations, and then Executive relations. If Emachines is built the same way... There should be Executive relations for contact made directly to VP and Presidents of the company reguarding customer complaints and issues.

I wish there was a Emachine Tech support or Corp rep that could tell me the quickest way to get this taken care of and get compensated for my lost time and money due to downtime and inconvience. If there is one don't hesitate to PM me and I will keep info Confidential =) Other Wise I will call Corporate relations back tomarrow and ask to speak with someone in Executive relations and see what they say.. I will also as for the Gateway/Emachine Presidents Public email or VP's Email. One Way or another I think I am also entitled to a Gateway 7426GX and now that they really have not made me happy that is exactly where I am going to go.
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post #13 of 17
5/5/05 at 4:13am
Quote:
Originally Posted by Thor's Might
This is Corporate Headquarters. They basically are the ones that made the last 8 Notebook Replacements.

I think I may have to go to Executive Relations if they have one... I know at Apple Computer they have Level 1 support, then Product specialist, and Customer Relations, and then Executive relations. If Emachines is built the same way... There should be Executive relations for contact made directly to VP and Presidents of the company reguarding customer complaints and issues.

I wish there was a Emachine Tech support or Corp rep that could tell me the quickest way to get this taken care of and get compensated for my lost time and money due to downtime and inconvience. If there is one don't hesitate to PM me and I will keep info Confidential =) Other Wise I will call Corporate relations back tomarrow and ask to speak with someone in Executive relations and see what they say.. I will also as for the Gateway/Emachine Presidents Public email or VP's Email. One Way or another I think I am also entitled to a Gateway 7426GX and now that they really have not made me happy that is exactly where I am going to go.

Good luck getting a competitors laptop as a replacement. Gateway might own eMachines but they still produce computers and they still compete.
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post #14 of 17
5/5/05 at 9:50am
Thread Starter 
Quote:
Originally Posted by FiZi
Good luck getting a competitors laptop as a replacement. Gateway might own eMachines but they still produce computers and they still compete.

I know... The point is to put on the squeeze now.. I have been Mr. Nice Guy for 8 Replacements.
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post #15 of 17
5/5/05 at 10:57am
Quote:
Originally Posted by FiZi
Good luck getting a competitors laptop as a replacement. Gateway might own eMachines but they still produce computers and they still compete.
Gateway isn't in the business of competing with itself. eMachines products are a part of Gateway Retail, and the product line is structured so that they aren't competing with themselves. Desktop-wise, there's a set price point where everything over that price has the Gateway name and everything under that point has the eMachines name. When they do replacements, they do equal or greater spec machines, depending on stock availability. Up in the M6810/M6811 range, there isn't any greater specs on eMachines names so they will move over to the 74xxGX models when necessary. eMachines/Gateway names mean nothing, it's all Gateway Retail.
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post #16 of 17
5/5/05 at 11:48am
Thread Starter 
Quote:
Originally Posted by The Anaconda
Gateway isn't in the business of competing with itself. eMachines products are a part of Gateway Retail, and the product line is structured so that they aren't competing with themselves. Desktop-wise, there's a set price point where everything over that price has the Gateway name and everything under that point has the eMachines name. When they do replacements, they do equal or greater spec machines, depending on stock availability. Up in the M6810/M6811 range, there isn't any greater specs on eMachines names so they will move over to the 74xxGX models when necessary. eMachines/Gateway names mean nothing, it's all Gateway Retail.
Thank you for clearing that up
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post #17 of 17
5/5/05 at 6:13pm
Ya, thanks!
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