Originally Posted by RobertJasper
I would be freakin pissed too if I were you. Hell I'm pissed that the little fake SD card was missing from mine when it came back from RMA.
I can't imagine if I had to go through what you did. I think the least they could do is send you a brandnew 7426GX. When you call tech support, have you asked to speak to a manager directly? Sometimes it helps to ask them thier ID number for verification, and then ask for the corporate HQ phone number.
This is Corporate Headquarters. They basically are the ones that made the last 8 Notebook Replacements.
I think I may have to go to Executive Relations if they have one... I know at Apple Computer they have Level 1 support, then Product specialist, and Customer Relations, and then Executive relations. If Emachines is built the same way... There should be Executive relations for contact made directly to VP and Presidents of the company reguarding customer complaints and issues.
I wish there was a Emachine Tech support or Corp rep that could tell me the quickest way to get this taken care of and get compensated for my lost time and money due to downtime and inconvience. If there is one don't hesitate to PM me and I will keep info Confidential =) Other Wise I will call Corporate relations back tomarrow and ask to speak with someone in Executive relations and see what they say.. I will also as for the Gateway/Emachine Presidents Public email or VP's Email. One Way or another I think I am also entitled to a Gateway 7426GX and now that they really have not made me happy that is exactly where I am going to go.