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Review: tcgirl's - Me, the Z71V and ISTNC

post #1 of 18
Thread Starter 
I had the Z71V for about a week and have since returned it, but thought I'd put up my overall impressions (even though I am a noob to these boards!). I'm not a gamer, so this review will be from more of a graphic designer/general use perspective.

SPECS
15.4” WSXGA Screen
Intel® Pentium® M processor 740 2MB Cache 1.73GHz 533FSB
Hitachi 40GB/8MB 5400RPM
1GB DDR2-4200
Combo 8x DVD/24x10x24 CDRW
Intel 802.11 a/b/g wireless card


PROs
1. Ordering from the ISTNC website was quick and simple. Click click click and done.

2. Build quality was rock solid, very sturdy. Plastic, but high quality and very well constructed.

3. I’m not a gamer or into benchmarking/overclocking/undervolting, and my old Sony is so many light years behind the current landscape that an abacus would be an improvement, but this thing was SUPER fast! Booted up in about 30 seconds, no lag when working in Photoshop, overall just a total wow factor.

4. My first experience with wireless was quite the love affair! Setup was a breeze and no issues whatsoever with connectivity.

5. Sexy is as sexy does, but I personally was very happy with the look and feel of the design.

6. Miscellaneous tidbits - The power brick is tiny! Very compact. Really liked the scroll function of the touchpad. LOVED that the touchpad automatically disabled when I plugged an external mouse in. Also liked that there was a touchpad disable hot button. Not much to report on the ALS, Power5Gear, weight or battery life, but there are several reviews here that go into detail on those features.


SO-SOs
1. The keyboard was solid all around EXCEPT for the top two rows (numbers and F keys). Noticeable flex there. Not a huge issue though, as I don’t use those keys as often. It was a bit odd to have the CTRL and FN keys in switched positions (FN key on the outside left, CTRL next to it), but something I could have gotten used to.

2. The fans stayed on all the time. They were MUCH quieter compared to my ancient Sony-sounds-like-a-vacuum-cleaner, but unlike some reviewers have written, mine were not silent to the point where I had to put my ear to the notebook to tell if they were on. I could definitely hear them, but they were fairly quiet so while not ideal it was not a dealbreaker. If anything, I was just worried that something was wrong! The rather louder whirr of the gpu fan kicked in here and there while working in Photoshop, but only for a second or two at a time.

3. With the volume on mute, I didn’t hear any clicking of the hard drive. However, I could hear the hard drive “thinking” – whenever the green hard drive light flashed, a scratchy little tune played in tandem with it. Again referring to my Sony, the fan is so loud on that thing that it drowns out everything else, so the scratching sound may be normal.


NOs

1. There was a high-pitched whine that may have been coming from either the fans or the hard drive, it was hard to distinguish the exact source.

2. Darkness was evident on the right side of the screen, as others have reported. The viewing angles both horizontally and vertically were, I felt, pretty disappointing.


AND…THE DEALBREAKER
1. The “sparkly” factor of the screen I found to be a dealbreaker. On certain websites, such as this forum with the black background, the sparkliness was not that noticeable, and I’m sure in games you can't even tell. I sat with it for about a week, thinking maybe it was something I just needed to get used to. Unfortunately, I couldn't. Just being on the Internet, the grainy background was annoying. But it was working with images and files in graphic design programs where it unfortunately proved to be too much of an interference for me.

Please keep in mind that the “sparkly” factor of the screen is totally, completely subjective. There are others here who work in design programs for whom this has not proven an issue. And from what I’ve been told, this is an aspect inherent to some degree in all WSXGA LCDs, not something that is specific to the Z71V. However, for me personally, this alone was a dealbreaker. So, the Z71V has now been sent back to ISTNC.


SPEAKING OF ISTNC...
I must mention that the service I've gotten from ISTNC, Rick in particular, has been absolutely fantastic. I’ve asked him a zillion questions via live chat before I ordered, have asked him a zillion questions via email since, and his responses have always been quick, detailed, knowledgeable, professional, and helpful. Never once has he made me feel like I’m bothering him – quite the opposite. I’m exchanging the Z71V for the M6BNe with slightly different specs (which was my original choice before the Z71V came on the scene) and all I had to do was ship the Z71V back. No restocking charges AND they’re even shipping the new one to me on their dime. I’ve been so impressed with the great service I’ve gotten from Rick and ISTNC, I feel like saying that line from Miracle on 34th Street – “I’m coming here for everything but toilet paper and bananas!”



Edited to correct my comment under "Nos", #2. Meant darkness, not leakage.
post #2 of 18
I hope you're happy with your M6BNe; it's a great machine too
post #3 of 18
Quote:
SPEAKING OF ISTNC...
I must mention that the service I've gotten from ISTNC, Rick in particular, has been absolutely fantastic. I’ve asked him a zillion questions via live chat before I ordered, have asked him a zillion questions via email since, and his responses have always been quick, detailed, knowledgeable, professional, and helpful. Never once has he made me feel like I’m bothering him – quite the opposite. I’m exchanging the Z71V for the M6BNe with slightly different specs (which was my original choice before the Z71V came on the scene) and all I had to do was ship the Z71V back. No restocking charges AND they’re even shipping the new one to me on their dime. I’ve been so impressed with the great service I’ve gotten from Rick and ISTNC, I feel like saying that line from Miracle on 34th Street – “I’m coming here for everything but toilet paper and bananas!”
I didn't mind the "sparkly" screen. To be honest, I didn't even notice it after a week... for me, it was a screen darkening and light leakage that pretty much killed it for me.

And I agree, ISTNC has awesome customer service. They get back to me quickly, and were very understanding and accomodating. I will definitely be purchasing from them again in the future.

Kai
post #4 of 18
everyone who has had good (or bad) experiences with IST should review them on reseller ratings, so we can advise others on this great (in my opinion) company!
post #5 of 18
i just have to say that istnc.com's owner is really helpful compared to proportable.com's owner. the guy from proportable.com literally said to stop bothering him because I asked too many questions, but istnc.com's owner was really helpful.
post #6 of 18
Quote:
Originally Posted by tcgirl
And from what I’ve been told, this is an aspect inherent to some degree in all WSXGA LCDs
This is not true. I have owned several WSXGA+ notebooks the past few years and none had the sparkles. The only notebook I've owned with the sparkles was the Dell 9300, which I returned within 48 hours.
post #7 of 18
I'm Sorry, I've bought 4 Laptops within the last 18 months, 1 Toshiba Satelite, 1 Hypersonic GX7 (clevo), and 2 of the Z71V (one was for a friend). Since I started reading about the sparkles I have been trying for the life of me to figure out what everyone was talking about. I just don't see them. Maybe they are there and I'm just not seeing them, or perhaps I got lucky and mine dont have them (I ordered mine on 3/25/05, so I'm guessing I was in the first group to recieve them in the U.S.)

To be honest if they are there I'm glad I don't see them, everyone seems to make a big deal out of them.

To anyone considering the Z71V, I highly recommend it.

Aaron
post #8 of 18
Is there anyway of being able to tell if you'll be annoyed at the sparkles, or see them in any way at all through pictures?
Or must I actually look at the screen to see them?

I think I'll be buying a z71v pretty soon, but considering I work mostly with graphics with a lot of white on the screen I am not so sure...
post #9 of 18
Quote:
Originally Posted by unlimitedx
i just have to say that istnc.com's owner is really helpful compared to proportable.com's owner. the guy from proportable.com literally said to stop bothering him because I asked too many questions, but istnc.com's owner was really helpful.
Are you kidding me??? Are you sure you were talking to the right person? That sounds just too unreal... Im not doubting you or anything... it just doesn't sound consistent with other things i've heard about them.
post #10 of 18
Quote:
Originally Posted by unlimitedx
i just have to say that istnc.com's owner is really helpful compared to proportable.com's owner. the guy from proportable.com literally said to stop bothering him because I asked too many questions, but istnc.com's owner was really helpful.
That's interesting. I asked questions to justin @ proportable for like 3 months before i placed my order.
post #11 of 18
Quote:
Originally Posted by unlimitedx
i just have to say that istnc.com's owner is really helpful compared to proportable.com's owner. the guy from proportable.com literally said to stop bothering him because I asked too many questions, but istnc.com's owner was really helpful.
from reading the forums over at notebookreview.com.. the guy/guys from istnc.com seem to answer question a lot nicer than proportable.com's representitive
post #12 of 18
Quote:
Originally Posted by unlimitedx
i just have to say that istnc.com's owner is really helpful compared to proportable.com's owner. the guy from proportable.com literally said to stop bothering him because I asked too many questions, but istnc.com's owner was really helpful.

yeah, the guy from proportable gets defensive. i don't like him
post #13 of 18
Quote:
Originally Posted by kingcow
yeah, the guy from proportable gets defensive. i don't like him
same
post #14 of 18
Justin's (ProPortable) been in business in the personal computer market for longer than Rick & Gwen (ISTNC), who used to solely deal with businesses. I'd guess he's had to deal with more people who got worked up about stupid problems than Rick & Gwen have, so Justin may seem more defensive, due to a caution derived from a wider variety of experience. Overall, I think they're both very good resellers who know their products inside and out.
post #15 of 18
Justin at ProPortable kicks ass. That's all I have to add really. He rocks.
post #16 of 18
Quote:
Originally Posted by Djembe_Rob
Justin's (ProPortable) been in business in the personal computer market for longer than Rick & Gwen (ISTNC), who used to solely deal with businesses. I'd guess he's had to deal with more people who got worked up about stupid problems than Rick & Gwen have, so Justin may seem more defensive, due to a caution derived from a wider variety of experience. Overall, I think they're both very good resellers who know their products inside and out.
Justin from ProPortable is extremely knowledgable when it comes to the ASUS notebook product line and has been dealing with retail customers much longer than we have. To a degree I can fully understand his frustration, we certainly see it on our end. 85% of our notebook business is Corp/Gov/Edu market, by far a whole lot easier to deal with.
We try very hard to be kind and cordial to everyone that contacts us, but sometimes it takes all I have to keep from snapping. Secondly, the exchange of emails lacks any type of personal touch, so its easy to misconstrue anything that is being said. Third, as we have seen on many occassions, people will start off an email conversation by saying," Justin said this, Eddie said that" which is nothing more than a crude attempt at starting a series of bashing emails that gets distributed to other resellers and Forums. Its a lose/lose situation.
Every single ASUS integrator out there has a bad day, including us. Unfortunately none of us are perfect.

Rick
post #17 of 18
ugh, duplicate post
post #18 of 18
Quote:
Originally Posted by tcgirl
AND…THE DEALBREAKER
1. The “sparkly” factor of the screen I found to be a dealbreaker. On certain websites, such as this forum with the black background, the sparkliness was not that noticeable, and I’m sure in games you can't even tell. I sat with it for about a week, thinking maybe it was something I just needed to get used to. Unfortunately, I couldn't. Just being on the Internet, the grainy background was annoying. But it was working with images and files in graphic design programs where it unfortunately proved to be too much of an interference for me.

Please keep in mind that the “sparkly” factor of the screen is totally, completely subjective. There are others here who work in design programs for whom this has not proven an issue. And from what I’ve been told, this is an aspect inherent to some degree in all WSXGA LCDs, not something that is specific to the Z71V. However, for me personally, this alone was a dealbreaker. So, the Z71V has now been sent back to ISTNC.


SPEAKING OF ISTNC...
I must mention that the service I've gotten from ISTNC, Rick in particular, has been absolutely fantastic. I’ve asked him a zillion questions via live chat before I ordered, have asked him a zillion questions via email since, and his responses have always been quick, detailed, knowledgeable, professional, and helpful. Never once has he made me feel like I’m bothering him – quite the opposite. I’m exchanging the Z71V for the M6BNe with slightly different specs (which was my original choice before the Z71V came on the scene) and all I had to do was ship the Z71V back. No restocking charges AND they’re even shipping the new one to me on their dime. I’ve been so impressed with the great service I’ve gotten from Rick and ISTNC, I feel like saying that line from Miracle on 34th Street – “I’m coming here for everything but toilet paper and bananas!”



Edited to correct my comment under "Nos", #2. Meant darkness, not leakage.
So what are you getting now?
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