Dell about sparkly displays WUXGA - Page 2

The amount of people on this forum is negligible to the amount of people that actually buy the computer from Dell. I mean Dell sold 10,000 laptops in 50 minutes a couple weeks back, and there are 37,000 members of the forum, many of which own different branded computers, and many of those who wouldn't consider a laptop the size of the 9300.

Dell is aware of the problem, just now they don't want to do anything about it, considering that many people who don't visit these type forums take the sparkle in stride as part of owning a laptop.

You don't need a magnifier to see poor quality

Well you don't need a magnifier to see the difference in quality from one side of a screen to the other and in the pictures I have seen for both the LG & Samsung there is a definite lack of quality.

I know of 2 people on this forum (and perhaps many more) who know that the Left hand side or corner of their Samsung is darker than the rest of the screen. perhaps (luckily!) it doesn't have the sparkle effect but I for one can't live with a screen that isn't a uniform standard of appearence.

If you can buy an LCD TV or monitor that is uniform across the entire screen then why the hell should a notebook screen be any different just because it is a thiner sandwich?

There is someone on the forum (sorry can't remember who) who has said the tech told him a new screen is soon to be released. Let's all hope so, but unless there is a Product recall or a class action to get a product recall or rectification then it won't matter a toss to the people who currently own these screens.

I also must think aloud 'if Dell has been happy with these screens for more than 2 years, why are they shopping around for a replacement screen for the 9300 & XPS Gen2'

Cheers

"Delicat" is right that Dell needs to address the bad LCD problem promptly.......
However, the notion that thousands of us should suffer and buy Dell's inferior screens just to clear out thier defective inventory is TOTALLY absurd - Dell should be the one to make good on thier promises to us !!!!!

Speedde423 - I think Dell is VERY aware of the problem that they/we have with thier LCD's - After I returned my 2nd XPS the CSR said to me confidentially, "We are aware of the LCD problem and are trying to solve it as quickly as possible" - I asked when I could expect to see a fix and he had no answer.

Dell has migrated to a number one market position with thier product line AND OUR LOYALTY .... They ARE in danger of loosing this market position. I have even seen references to thier Laptop LCD problems in PC Magazines in the news stands......

Proud9300_OZie - Well said..... There are so MANY Owners of the Dell 17" Laptops who have noticed "problems" and who have either returned thier machines or who have requested screen "replacements" ..... DELL is Aware.....

My Last Three Laptops were Dell.... My Last Four Desktops were Dell....... I have always loved and stood by Dell even after they started outsourcing all thier Tech Support.... (Which has made me a bit sick)

And the last straw...... I spend Big Bucks and buy a new XPS and the WUXGA screen stinks.... So I call Dell and they send me an exchange machine which is WORSE than the first one....

So, for now, I have given up with Dell..... I just ordered a Sony A600 and I know I will be getting a superb screen. One that I can wake up to every morning without feeling like I was ripped off. One that I can turn on every morning and Smile as it boots up...........

Oh I know Dell is aware of the problem. I've heard it from the reps I've talked to. They told me the same thing they told you. But, of everybody I've shown this laptop to, nobody noticed the sparkles until it was pointed out to them. Most said after they saw it that it was normal for a laptop.

I don't think that the sparkle on the 17" is causing Dell to lose the number one market postition. In the large laptop category, possibly, but not overall. I will probably buy another Dell, despite having spent about 15 hours on the phone with them and 4 at-home visits, just because they are willing to fix the problems I'm having.

Well, Speedde423, you are right that the LCD problems will not cause Dell to loose thier Number One market position.... Except possibly with high end laptops... However they may loose many customers bacause of these laptop display problems (they lost me).

BUT If I were going to buy a new Desktop tomorrow, I would definitley still buy a Dell...

I see...

So because your master of all computer purchases we should listen to you and accept subpar screens just because we got a good deal?

So when you buy a new car at a good price but your tires fall off the next week you just tell yourself: "Well I got a good deal, I guess I shouldn't expect my tires to stay on."

NO. I'm glad you're happy with sparkly screen, but some of us aren't and we shouldn't have to be. I had an LG and I got a Samsung replacement with no sparkles and I'm now very happy with my i9300. Others want the same, especially if the option is available from Dell.

What you're saying is "Love it or leave it" but to me that sounds a whole lot like "I'm happy with mediocrity."

Right On Rob and very well put - The Second XPS Dell sent to me was no better than the first so I returned that one too.....
I feel really bad about that but I had to do what I had to do....
And I didnt WANT to have to order a Sony A600 but now that I have, I feel very Optimistic, and I know i made the right decision.............

Absurd or provocative

Happyman: I should have put some smiley's ))) with my "absurd" comments suggesting that ppl stop complaining about the LCD's on this forum to help clear out the defective inventory. I was just looking at the issue from a possible Dell perspective. The less complaints, the more are sold and the quicker they can offer a real quality LCD and bury this whole issue. But of course from our perspective (the customer), who has shelled out thousands of $ for a product that is the most used tool/product in their home/work life and that some of us are required to look at for over 8 hours a day, 5 days a week, just in order to earn a living (let alone play games etc) the quality of the screen (and it's effect on our eyes, head and the indirect affects on rest of our bodies and mind) is pretty damn important.

Then again many ppl don't have much discipline or give a **** about their own comfort and health and put up with **** for years, un-ergonomic seats, innappropriate height desks, beds that are bad for backs, innappropriate spouses, and smoke cigarettes and other carcenogenic (cancer causing) substances and take performance enhancing and other potentially health damaging substances (alcohol and other drugs).

I do feel a littel bit sorry for Dell, if they got dudded by a manufcaturer/supplier. Just like an Australian 3G mobile phone network that went through hell in it's first year after one well known handset manufacturer supplied absolutely aweful quality products that caused their staff and management huge amounts of grief in trying to resolve and pacify thousands of really pissed off customers. Note: that the mobile phone is for many ppl probably No 2. most used tool/product that we use in our lives.

Not trying to flame but I brought my XPS2 to fry's to compare it to the sony 17" wuxga and did not notice a huge difference in quality between the 2. Mine has the samgsung if it makes any difference. The sony was nice but the dells display I would rate as 90% as good as the sony's. The dell's dirty whites were the only thing I could consider as a negative. Screen sparkle was a non issue on both machines.
You must be a type "A" person. I hope you can find any notebook that you will be happy with.

Hello RamIt,

Well you probably lucked out with the Samsung. Most and I repeat the MOST people are of the opinion that the Samsung is the less Sparkle effect prone screen.

Having said that the samsung does have some problems Whites being one and the other I won't tell you about as you're obviously happy and I don't want you to loose that happiness unless you ask me to tell you.

I believe that the Sony's cost megabucks in proportion to the Dell's but everyone on this site seems to be of the opinion that they'd use a Sony screen as the benchmark for perfection in colour contrast brightness etc.

Without including the warranty my 9300 cost $3000 Australian which at the time was $2400 in USD and for that I got the GeForce 6800, Samsung WUXGA, 2Ghz CPU, 60Gig 7200RPM, 1gig Ram. 8spd Dubble layer DVD writer, 2 x 9cell batteries, auto/air power supply which all seemed like a heck of a good deal to me. What would all that cost with a Sony?????

Hey one question if I may: This Seagate Momentus 80Gig 7200RPM is that a notebook drive (2.5 inch)?

Cheers

Doesn't matter. I am very pleased with the display and have had it for a month already.


Yes it is a 2.5". I just purchased what I belive is a preproduction unit off ebay but there were 5 new 100gig 7200 rpm momentuses sold last week on ebay. Looks like they are starting to trickle into production.

Ramit - I have been VERY HAPPY with my Dell WUXGA Inspiron 8600 for 18 months now.... But it's only a 15 1/4" screen and dosent have TrueBrite/XBrite features..... And it isnt just "dirty whites" - the problem is with any light color.... But I wont have this problem anymore

Hello RamIt,

I sent you a PM but basically could you give me some details on the seller of those Seagate Drives as my eBay searches for new & completed searches has not found them. Model number is very handy as well please.

7200RPM is the only way to go and i notice that Dell in Canada sell Firewire 800 Cards & external drives that can take advantage of the extra speed.

I hear the 100 GB 5400 gives almost same performance as the 7400 RPM drives. I can find the thread if you would like.